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Patriot Subaru - Service Center

Saco, ME

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52 Reviews

52 Reviews of Patriot Subaru - Service Center

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January 26, 2018

Wonderful People are always so pleasant and helpful always very knowledgeable and the timing is always pretty close to what they tell me It will take. Very sat More

by KaylaB143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Johnson
January 23, 2018

Recent Tire purchase Very professional and knowledgeable. I recently had to set of new tires mounted at Patriot Subaru. The service team is very professional and courteou More

by LuvTheSnoe519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zander
January 19, 2018

Always a positive experience! I’ve been coming to Patriot for my inspection for 3 consecutive years now. Herb always takes care of me, informs me of any concerns and gets me out th More

by Aedunigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Johnson
December 23, 2017

Wayne in repair is awesome I always get a great experience. This is why I keep coming back service is great. Appointment availability is important. Wayne knows my car and is a g More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only Wayne please , Wayne Durgin
December 18, 2017

Awesome service Always a great experience. Friendly experience staff. Up front with what ever work is done. Love Patriot Subaru.i will always use them for service and More

by Bob p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinnie Martorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn leavitt, Bob Bartnick
December 10, 2017

My new favorite dealership. Only been a customer for 6 months but have only very good experiences with them. I had a small mechanical problem and it was fixed in an hour. They ha More

by Debra123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom talbot
November 05, 2017

Don't stand behind their product .Have a 2017 Legacy Sport that has bubbles in the clear coat and they are saying it is from outside forces. They didn't even push to get it repaired , More

by pjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : The owner
Nov 08, 2017 -

Patriot Subaru responded

Hi Taylor, We appreciate that you took the time to review, but we must add some clarity to the situation. The damage to the clear coat was caused by tree sap. When sap drips on the body it must be removed quickly, or it will harden like glue. It forms a shell while at the same time leaching through the clear coat causing irreversible damage to the paint. We contacted Subaru asking for warranty coverage and after some back and forth with them that took some time, they would not offer coverage under a warranty. When your father called, we suggested that he reach out directly to Subaru to plead his case, because there are some unique situations where they’ll make concessions when they hear first hand the concerns of a customer. He was successful and Subaru of America agreed to a good will payment, not a warranty payment, of $1000 to repairs. When your father re-contacted us, he asked us to pay the remainder, but respectfully we said that we honestly did not feel this was a situation that was caused by anything we did or didn’t do and hence would not be willing to provide additional compensation. We did call Subaru again, but they stood firm at their offer of $1000, particularly since this is not a warranty issue. We would suggest that you contact your insurance company and talk to them about the damage and how it occurred, to see if your policy will provide some additional coverage. A tree didn’t fall on your car, but the sap can really create a problem. It’s unfortunate that you see us in a negative light, but hope that this sheds some insight on the chain of events. We always stand behind our workmanship and if we had in any way created or caused a problem, we would have taken what ever steps were needed to make repairs. We worked earnestly with you, always trying to help in a positive manner. Sincerely, Paul Hall Patriot Subaru

April 24, 2017

Quick and easy Great service and sales at Patriot Subaru. Always professional, informative and friendly. We own 3 vehicles from Patriot. They go above and beyond t More

by Gray Forester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Leavitt service advisor
March 24, 2017

Awesome Fast and thorough. Love my Crosstrek and Patriot Subaru. Very glad I bought my car there. So far I have had no problem with getting my car serviced More

by Maurice 675
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Durgin
July 10, 2016

Accommodating Meant to write this in May. While celebrating our anniversary in May touring around southern Maine we heard a noise in the rear of our car that kept More

by relieved
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
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