Paul Miller BMW

I have been doing business with Paul Miller BMW in wayne since 2011, all along the way they have been and still a class act. Thank You! My next few cars will be continued purchases from here! since 2011, all along the way they have been and still a class act. Thank You! My next few cars will be continued purchases from here! More

My experience was wonderful. Ken was extremely accommodating to my needs. He went above and beyond to fit my requests. As mentioned above the friendlessness, courtesy was great. accommodating to my needs. He went above and beyond to fit my requests. As mentioned above the friendlessness, courtesy was great. More

My experience at Paul Miller BMW is always cordial, friendly and professional. I always recommend Paul Miller BMW to all my friends and acquaintances and I know that some of them have purchased a vehic friendly and professional. I always recommend Paul Miller BMW to all my friends and acquaintances and I know that some of them have purchased a vehicle from Paul Miller BMW and are very satisfied. More

Working with Dan Heller as my SA... So prompt, thorough, Working with Dan Heller as my SA... So prompt, thorough, professional, and personal. He actually took me into the shop to meet and talk to the tech p Working with Dan Heller as my SA... So prompt, thorough, professional, and personal. He actually took me into the shop to meet and talk to the tech performing the repairs on my car. I felt like a king there. I was in for a suspension inspection and alignment. Turns out my alignment was way off. The car is a pleasure to drive now. Also I was surprised to learn the car still has warranty on it and they did brake flush and cabin air filter free. The only negative about going to the dealer is.....seeing all the beautiful cars on the lot and showroom, it makes me want to buy more :0 This was by far my BEST dealer experience in service or in sales. Thank you Dan! More

Ken is very friendly, but more important, he is very knowledgeable and diligent. Before service begins, he reviews all of the details with me. When he says the service will be completed, it is. I know knowledgeable and diligent. Before service begins, he reviews all of the details with me. When he says the service will be completed, it is. I know I can rely on what Ken tells me - no surprises is how to do business. More

Pawel was a wonderful representative for BMW and did everything that he could do to try and meet my needs. The problem that I had was with the insurance coverage for my tires that I purchased when I pur everything that he could do to try and meet my needs. The problem that I had was with the insurance coverage for my tires that I purchased when I purchased my vehicle. Although Pawel submitted pictures of the tire and a full explanation of why he believed that there was no question that the tire should have been covered under the insurance because the damage to the tire was runflat damage, he could not obtain approval for a replacement tire and I was then forced to pay $547.59 when my actual cost should have been 0. Pawel provided me with copies of the pictures that had been submitted and additionally wrote his findings that since the damage was runflat damage, the claim should not have been denied on the basis of wear which is the reason that was given to him by the insurance representative. In addition to the pictures that were submitted for coverage, Pawel and I took numerous additional pictures which he explained to me clearly showed that the tire should have been replaced for runflat damage and not for wear. Pawel additionally argued the point on my behalf with insurance adjuster and I thought gave a perfect explanation of why my tire should have been covered. Unfortunately, he was not able to get approval so that I am now in the position where, when I receive the written statement of refusal from the insurance adjuster, I will be forced to file a legal action against them to obtain the return of the improperly charged $547.59. I have been back to BMW for a few different items and for prior tire replacement and in all occasions Pawel has been my service adviser and everything has always been promptly taken care of and extremely satisfactory. My only complaint against BMW is the insurance carrier for my tire insurance that they selected and sold to me. If the dealership can do anything to resolve the payment for my tire, this will save me the trouble of filing a lawsuit and taking the insurance company to Court. This, of course, would be greatly appreciated. More

I came in to have a paint issue looked at on my 2014 X3. While I waited, I was invited to have a cup of coffee. The service department also did a complimentary wash on my vehicle while I was there making an While I waited, I was invited to have a cup of coffee. The service department also did a complimentary wash on my vehicle while I was there making an appointment for a minor repair. More

Overall, a very good experience as always. My car is always serviced promptly and a courtesy loaner is always offered. Keep up the good work. V. & L. Amendola always serviced promptly and a courtesy loaner is always offered. Keep up the good work. V. & L. Amendola More

I would like to start off and say that Kenny Walters is an asset to your company. Kenny was compassionate, informative and understanding of my vehicle problems and delivered the analysis of my problem and an asset to your company. Kenny was compassionate, informative and understanding of my vehicle problems and delivered the analysis of my problem and solution with the utmost of professionalism. I have no doubt that if I were to purchase/utilize the services of BMW, that I would use those of Paul Miller because of the way Kenny Walters represented your company. Thank you again for your commitment to excellence. Suzanne Bradley Dedicated Customer More

It is a pleasure to get my car serviced at Paul Miller BMW. Staff is very friendly and Ken does a great job following up every step of the way. Thank you! BMW. Staff is very friendly and Ken does a great job following up every step of the way. Thank you! More