Paul Miller BMW

Excellent customer service as usual. It is a pleasure to deal with Paul Miller BMW and their employees in all aspect, from sales to service and more. deal with Paul Miller BMW and their employees in all aspect, from sales to service and more. More

I am completely satisfied with my experiences at Paul Miller. My dealings date back to the Toyota dealership in Monsey NY when we bought a Highlander, sold to us by Levingston Hylton. We followed him ov Miller. My dealings date back to the Toyota dealership in Monsey NY when we bought a Highlander, sold to us by Levingston Hylton. We followed him over to Wayne NJ and bought the X3 from him in 2009. We are very pleased with him and the dealership. He is an exemplary salesman and has become a friend . His professionalism is impeccable. Everyone in the service department has been very helpful, courteous and honest as well. It has been a pleasure doing business with Paul Miller. More

I am happy with my service. I think Scott Vara is an excellent service advisor. He helped me replace my exhaust which I had previously complained about the noise to a different advisor who had ignored excellent service advisor. He helped me replace my exhaust which I had previously complained about the noise to a different advisor who had ignored the noise on many visits before. Which was very frustrating. Thanks to Scott it was finally taken care of. More

It was a great experience. Quick and painless. The dealer provided the best price for us and very helpful for everything. I highly recommend this dealership and will go back to this same dealer for a new car provided the best price for us and very helpful for everything. I highly recommend this dealership and will go back to this same dealer for a new car later. More

My service advisor was very pleasant, attentive and clearly explained what needed to be serviced on my vehicle. He called me with an update as well as sending me an email detailing the work to be perfo clearly explained what needed to be serviced on my vehicle. He called me with an update as well as sending me an email detailing the work to be performed. My car was completed promptly and washed and ready for me to pick it up. More

The best services , professional job has been done with my car. My service adviser Kenny Walters is knowledgable. His expertise is exceptional. I will be back there at route 23 location every time for my c my car. My service adviser Kenny Walters is knowledgable. His expertise is exceptional. I will be back there at route 23 location every time for my car services. Great job guys! More

Ken, was the service Manager I worked with, and it was a pleasure. He was very friendly and honest to what my service needs were. Ken, made me feel comfortable with his candid advice on what was necessary a pleasure. He was very friendly and honest to what my service needs were. Ken, made me feel comfortable with his candid advice on what was necessary and what could wait. I took his service recommendation. Mostly because he took time to explain. It only took a few minutes, but that made a world of difference. I would return to Paul Dealership for all my needs. Thank you, Ken. It doesn't take a lot to have customer satisfaction. Just be honest, patient, and explain the why. So many businesses have lost touch with that simplicity. I'm glad Paul Miller and specifically, Ken has not. Bridgette Vital More

Scott was OUTSTANDING. My disappointment was not with him or his excellent communication. I purchased my car from Paul Miller and travel a long way to use them for service. I believe in Loyalty. However, I w or his excellent communication. I purchased my car from Paul Miller and travel a long way to use them for service. I believe in Loyalty. However, I was disappointed for two reasons; 1. They did not replace the screen because even though they saw it had a heat problem, it wasn't high enough that BMW would allow replacement. Therefore, I run the risk of my navigation cutting out again. 2. Oil Replacement: They did replace the oil but kept the indicator at replace in 3000 miles so I have to come back again to replace the oil. Its a BMW policy so even though the oil was replaced, I have to come back in, arrange a loaner, spend the time to drive in/out for an oil change thats not needed. Its a waste of time on my part AND a waste of money on BMW's. But its the policy. I will still come to Paul Miller but wanted to let you know my disappointment. Again, Scott and the group were great- its a policy issue. Skip Huisking More

I had an accident and totaled my 2007 528xi. It was towed to Paul Miller collision where Al Grazioli worked quickly with my insurance company to determine that the vehicle was a total loss. Al put me towed to Paul Miller collision where Al Grazioli worked quickly with my insurance company to determine that the vehicle was a total loss. Al put me in contact with Cathy Kundert who helped me select a new 2013 528xi to lease. I met with Jim Caruso who worked out the details of the lease agreement with me. I can honestly say that these individuals turned my bad experience into a very pleasant one. They helped me through a really difficult time and made my new purchase a wonderful experience! Thanks to the coordination and dedication of these individuals, I was able to drive off in a car I really love! More

No hidden cost tricks at this dealership, price promised was delivered. Great experience. Salesman was honest, straightforward and delivered as promised. Will return to this dealership when lease is up. was delivered. Great experience. Salesman was honest, straightforward and delivered as promised. Will return to this dealership when lease is up. More