Paul Miller BMW

Cathy is very professional and provided assistance with all our questions. She was very thouough in making sure that the features in our previous BMW were in the new car. I have purchased 4 cars from Cathy all our questions. She was very thouough in making sure that the features in our previous BMW were in the new car. I have purchased 4 cars from Cathy and I will continue to purchase cars from her and Paul Miller. Paul Miller understands Customer Satisfaction and Experience. thanks you. More

Buying a Certified BMW was an awesome experience for me. This dealership was very friendly and had great service. Albert Medina was my salesperson and he made me feel right at home. I plan on buying more This dealership was very friendly and had great service. Albert Medina was my salesperson and he made me feel right at home. I plan on buying more BMW's in the future because of this experience. More

the service was very good .every one I delt was as nice as could be .I will always use paul miller bmw for all my service needs. thank you see you soon ,frank as could be .I will always use paul miller bmw for all my service needs. thank you see you soon ,frank More

Keep up the awesome job!!! Thank you for taking good care of my BMW! I also met with Michael Grueber who I thought was a outstanding. I enjoyed my visit through out the dealership yesterday:) of my BMW! I also met with Michael Grueber who I thought was a outstanding. I enjoyed my visit through out the dealership yesterday:) More

Pawel Czyz, as always, was professional and knowledgeable. My visit was for snow removal tires, some scuffed rims and needing new all season tires. A+ knowledgeable. My visit was for snow removal tires, some scuffed rims and needing new all season tires. A+ More

Attentive, genuinely concerned about the car and complex issues in the repair process. Friendly, patient, took time to expalin what was needed. Never tried to sell more than necessary or in a rush to get of issues in the repair process. Friendly, patient, took time to expalin what was needed. Never tried to sell more than necessary or in a rush to get off the phone. More

My service representative (Ariel Baez) was friendly, informative and knowledge about the service being performed. He also has good knowledge about my vehicle and was able to answer other general questi informative and knowledge about the service being performed. He also has good knowledge about my vehicle and was able to answer other general questions I posed to him. Overall, Mr. Baez was a pleasure to deal with. More

AVOID THIS DEALERSHIP AT ALL COSTS - F RATING WITH BBB. AVOID THIS DEALERSHIP AT ALL COSTS - F RATING WITH BBB. I am extremely upset on how my problem was handled at Paul Miller BMW in Wayne. I am dis AVOID THIS DEALERSHIP AT ALL COSTS - F RATING WITH BBB. I am extremely upset on how my problem was handled at Paul Miller BMW in Wayne. I am disgusted and bothered that my problem has escalated to the level it has. I took off work yesterday and went to the dealership directly before making any complaints to the BBB, consumer affairs, internet, etc. to try to resolve this issue and stay a customer of Paul Miller BMW. This action in turn led to me being threatened by an employee, and being told they did not cause the problem, they are not fixing it, etc. and forcibly being told and DEMANDED to GET OFF THE PRIVATE PROPERTY REPEATEDLY by Mike Gruber (Service Manager Director) in which I had to call the police to come and get involved with this matter and file a police report. I brought my car to BMW in Bloomfield on August 13, 2012 to get an initial oil change, and a Diagnostic check and Multi-Point Inspection of the vehicle because I just purchased the 2003 X5 (66,000 miles) a week earlier from TSJ Auto Brokers in Lakewood, NJ, the car was in excellent, mint working condition. Bloomfield BMW did an oil change and a full diagnostic check on the vehicle which I have all the reports/codes and told me only a couple things that needed to be done with the car: belts, air intake boot, and engine gasket was leaking. Other than those things, they said and documented the car was working perfectly. I brought the car to Paul Miller BMW because it is closer to my home to have the above mentioned things fixed, once there they also told me the water pump, thermostat, hose, disa valve, expansion tank, etc needed to be done. I agreed to do all of those things as well. I came back two days later to pick up the car and my air conditioning was suddenly and completely broke and blowing hot air which we noticed IMMEDIATELY because someone left it on and set both temperatures all the way to 60 degrees which me or my wife have never put it below 68-70 because the air coming out was freezing and it worked PERFECTLY. It is very strange, that after a 6 mile test drive drive by a SERVICE mechanic, that NO ONE ever mentioned to me, oh by the way, your air conditioner is broke. Rather than deal with this problem and correct it, your dealership would rather lose a customer for life, treat a customer in extreme disrespect, and risk the consequences of me talking to friends, family about this experience, and filing numerous complaints against this business. Mike Gruber would rather simply strong arm me and shoved me off like I was garbage and DEMAND me off the property saying this is private property. If this is the case than I have no problem letting EVERYONE know how I feel and explaining exactly what happened to protect other customers from this happening to them. I don't understand how this dealership thinks a customer can drop a car off to be fixed, and when you go to pick it up something else is completely broke and they expect you to pay for it. I refuse to allow this to happen, and be treated the way I was treated by your company. I simply wanted the problem addressed and corrected, instead they made a very poor business decision in the way they dealt with this issue. paulferrera81@gmail.com More

Horrible price. They tried to sell me a completely different model than my model just to get rid of it before yearend. Price was almost $120 per month more expensive than the best price I have receive different model than my model just to get rid of it before yearend. Price was almost $120 per month more expensive than the best price I have received. More

Charged deposit and then the car was sold to another customer and then refuse to refund the deposit. called and emailed numerous times, kept saying we would have to order another car from him. customer and then refuse to refund the deposit. called and emailed numerous times, kept saying we would have to order another car from him. More