Paul Miller Volkswagen of Bernardsville
Bernardsville, NJ
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I just had the worst experience with Paul Miller Volkswagen and I was trying to be a repeat customer. I had bought a Jetta from them back in 2018 and had a wonderful experience. The salesman I bou Volkswagen and I was trying to be a repeat customer. I had bought a Jetta from them back in 2018 and had a wonderful experience. The salesman I bought the car from is no longer there. In my current experience and in my opinion, the salesman was very dismissive and not at all helpful. I called the GM (Edward Schoonmaker) of the dealership and left a message to discuss. He did not return my call. HORRIBLE! HORRIBLE! HORRIBLE! Go to Flemington VW. They know how to treat a customer well. More
Excellent , Comfortable Car Buying Experience Within the past year we've bought two vehicles from the Paul Miller group and have been so totally satisfied with our purchases that we don't intend t Within the past year we've bought two vehicles from the Paul Miller group and have been so totally satisfied with our purchases that we don't intend to patronize any other manufacturer's dealerships in the future. The personal service and lack of sales pressure my wife and I pleasantly experienced from the moment we entered your showrooms (Volkswagen and BMW) instantly reassured us there was no need to look elsewhere. Kudos to Paul Miller employees and their management team for the ease with which business plans are set up and executed at every level to guarantee a goal of overall dedication and customer satisfaction. Thank you , Charles & Michele Piehler More
FANTASTIC EXPERIENCE I firmly believe that when you buy a car, you need a dealer who fully understands your situation and exactly what you need. I've bought a few cars in I firmly believe that when you buy a car, you need a dealer who fully understands your situation and exactly what you need. I've bought a few cars in my life and all of them have come from this place. I will not go anywhere else. This most recent time was especially great however. I walk in and immediately I was greeted by my new friend, Bill Devine who took me right over to his desk and within minutes we were test driving exactly what I was looking for!! He's my guy moving forward, won't go to anyone else and I highly recommend him. He talked with me, got to know me and from that picked out the perfect car to put me in that will be great for both my daughter and myself. Go see Bill, you won't regret it!!! More
Very nice and friendly customer service. Our experience with Paul Miller Volkswagen was great. Sales advisor was Tom Purtell. He is very professional and kind person. He was spend a lot of ti Our experience with Paul Miller Volkswagen was great. Sales advisor was Tom Purtell. He is very professional and kind person. He was spend a lot of time to explaining us every details about car, about the process of sale and trade-in, registration new car, etc. All price, tax and fees was clear and easy to understanding. I'm really recommend this dealership. More
Very friendly and excellent customer service Very good experience. I bought a 2015 gti autobahn from them and Oscar Matamoros was the sales man. He was nothing short of professional. Very knowle Very good experience. I bought a 2015 gti autobahn from them and Oscar Matamoros was the sales man. He was nothing short of professional. Very knowledgeable about the car, features, and the whole process. I highly recommend anyone looking for a new or used car to check these guys out. A very laid back atmosphere the entire time. He makes sure you understand how to adjust all of the features and really went above and beyond what your average car salesman would do. Thanks for a great experience. More
Treated like family What a fantastic bunch of professionals. Second time buying a car from them and let me tell you it just gets better. My sincere thanks to Oscar,Ryan a What a fantastic bunch of professionals. Second time buying a car from them and let me tell you it just gets better. My sincere thanks to Oscar,Ryan and Kerry for really making us feel like part of their family. I would highly recommend Paul Miller VW to anyone who is looking for a vehicle without any hassle. Thanks again More
Paul Miller Volkswagen is the best I have bought many Volkswagens over the years and I find that Bill Gaffney and this team at Paul Miller VW are the best out there. They are knowledgea I have bought many Volkswagens over the years and I find that Bill Gaffney and this team at Paul Miller VW are the best out there. They are knowledgeable and friendly. They get you into the car you want, not what they are trying to unload like some dealers. They have a great selection and they get you a great price. The service department is also excellent. More
Love my car I have had the car only a few days and I love it! After getting my car totaled and having to go through the hassle of buying a new car, Oscar was a to I have had the car only a few days and I love it! After getting my car totaled and having to go through the hassle of buying a new car, Oscar was a total delight! He is very informative, patient and made thr car buying process very easy. He also drove to pick me up from the enterprise down the street after dropping my rental off. Thank you so much for a wonderful experience and my beautiful, basically new, car! More
I got my car but not the best experience I bought my VW Passat 2017 from these guys. I worked with Jeff (sales) who went MIA without any communication the next day (says he was on vacation). I bought my VW Passat 2017 from these guys. I worked with Jeff (sales) who went MIA without any communication the next day (says he was on vacation). I followed up with Bill (manager) and did all of the discussions/pricing over the phone, until the last penny. I kept asking him to send the breakdown so that I know there is nothing missing. He never did. Unsuspectingly, I went there, I was taken in for signatures and told to pay $300 extra for etching and they did not give me 2 free services (that all dealers give for a new car). These guys are very cunning. Jeff was super nice during the signing and told me he would mail my registration documents in two weeks. Registration papers came but he never sent it. I had to go all the way from Princeton to Bernerdsville and collected it myself. I met Jeff and asked why, he shrugs his shoulder with an attitude of totally a 180 degrees I had told them that I want to buy the VW Atlas next month and contact me. They never contacted me and I ended up buying my Atlas from another dealer (this is an example of poor followup) I will never ever go to them again More
Worst experience of my life! This is by far the worst dealership I have ever done business with. I bought a used car with them (which I had to wait for because the check engine li This is by far the worst dealership I have ever done business with. I bought a used car with them (which I had to wait for because the check engine light came on during the test drive,) and a week later had to return it because the brakes were shot. Not only did they sell me a car in dangerous condition, but then had the AUDACITY to try to tell me that I managed to ruin the brakes in the week I drove the car! These brakes are completely shot and there's NO way it could have gotten this bad with how I drive, and in as little as a week. Trent Miller is bringing his father's good name through the dirt with the way they treat their customers. I truly can't believe how awful they are. They're lucky if I don't sue for selling me a car with no brakes. Absolutely disgraceful. More