I arrived to Peake Jeep in Sodus without an appointment, however I was emailing Sale person Kirk Cushman prior to my arrival. I was interested in trading in my practically brand new 2012 Jeep Liberty with 20,000 miles on it for a new Cherokee I saw advertised on their website.
Kirk was not available so I was handed off to Anthony. Right away this Anthony looked very unprofessional for a sales person. He was dressed down and looked more like a lot person then a sales person. I told them I wanted to look at new cars, but he insisted on me looking at a used Cherokee that was just turned in by the owner's son.
It was a 2016 with over 12,000 miles on it and in not that good of shape (dings, stained seat, etc). Anthony kept telling me that it was the owner's son that had this car and that he is a "rich boy" who didn't drive it much and took care of it. He kept referring to the son of the owner as a "little rich boy", I found that to be inappropriate and uncomfortable to hear, as he was talking about the owner of the dealerships son.
Throughout the test drive he kept calling me "Brother" and "Bro.". As a potential customer, I feel I should have been addressed as sir or Mr.. He then showed me a different new car than the one I really came in to see (driving over 50 miles) costing much more.
I was willing to discuss cost and when I mentioned that since my car is already paid for, I am somewhat reluctant to get into a payment, but for the right price would. Anthony then referred to me as being "cheap" and "frugal". He said I had "Alligator arms" meaning I don't like to reach in my pocket to spend any money. This was so rude and insulting, How can you treat your customers that way, it was so demeaning.
After a few uncomfortable moments Anthony left and Kirk showed up with an apology. He then brought the owner, Thad, over to also apologies. Thad apologized for the way I was treated but then laughed when I told him the names I was being called (his apology meant very little because of that). Then they magically found the car I originally came in for (after telling me it was sold). In the end they were not willing to give me the deal I wanted. I left after 2.5 hours very unhappy and dissatisfied. What a total waste of my time!!!
I would not recommend this dealership to anyone unless you like to be put down and taken advantage of.