Pearson Hyundai

They've had my Santa Fe for exactly 7 days, a week, and still haven't put it on the diagnostic machine after they said they would on the first day. Unacceptable and they definitely have no customer service still haven't put it on the diagnostic machine after they said they would on the first day. Unacceptable and they definitely have no customer service! I will never take my SUV back. I'll pay Joe shmo to fix my car over them. How are y'all still in business? Next, to BBB I go. More

Hyundai has obfuscated for 9 months to avoid replacing a RECALLED 2015 Santa Fe engine. Pearson aided and abetted this shameful corporate behavior. My family member’s car has now been in the driveway for 9 RECALLED 2015 Santa Fe engine. Pearson aided and abetted this shameful corporate behavior. My family member’s car has now been in the driveway for 9 months as it can’t be driven due to risk of fire (which Hyundai seems to not care an iota about). More

I bought 3 vehicles over 40k each one in a year an a half . They did an oil change on my vehicle , over filled it . When I brought it back from the Subaru dealership they voided my warranty . They said it wa . They did an oil change on my vehicle , over filled it . When I brought it back from the Subaru dealership they voided my warranty . They said it was a quart and a half over full and voided my warranty. I only have 30k miles . When I went to pearson and spoke with sales manager Rick or maybe it was Dick. He didn't want to hear it and told me to leave and then called the police on me . This place is nothing but crooks. I might need a motor and it will be over 14k to do . This place is so bad , I wanted to trade my tundra in for a newer 2022 that they had . I had to basically beg Ryan Grant to call me back . I waited 2 weeks and went and bought one somewhere else . If you want a car or service but it somewhere else because once you leave with that new vehicle your screwed after that . Beware !!! More

after bringing car in for a supposedly recall on antitheft software upgrade, ( my hyundai santa fe did not need it because it was push button ignition) after waiting for 2 hours was told that spark antitheft software upgrade, ( my hyundai santa fe did not need it because it was push button ignition) after waiting for 2 hours was told that spark plugs needed changing, engine air filter and cabin air filter needed to be replaced along with other items to a tune of approximately $1700.00 plus when leaving car would not lock so for 2 weeks riding around in unlocked car. They refused to fix it, and cost me $365.00 to have someone else fix it. Service person was very rude,and might as well called me a liar when I told him car was locking fine before I left car in their possession. Will not have this site do any repairs on my car again More

The girl who answers the phone is a total xxxxx for no reason, like you're bothering her by existing. Then just starts making stuff up and trying to start arguments over it... reason, like you're bothering her by existing. Then just starts making stuff up and trying to start arguments over it... More

I have purchased several Hyundai vehicles from Michael Spease over the last 10 years. He is extremely knowledgeable, patient, eager to please his clients, and is a real pleasure to work with when purchasi Spease over the last 10 years. He is extremely knowledgeable, patient, eager to please his clients, and is a real pleasure to work with when purchasing a vehicle. More

Daughter just picked up her new Tucson Hybrid . George in sales was very helpful. Delivery was easy fun and very relaxing . I do have more than a few years experience with dealer operation and bein George in sales was very helpful. Delivery was easy fun and very relaxing . I do have more than a few years experience with dealer operation and being her job keeps her very busy did most of the footwork . Was open helpful and on top of things . Daughter thoroughly enjoyed the process , as much as anyone can doing the paperwork but was relaxing , easy and very well explained . Seemed to be a very good attitude in showroom. Very relaxed light and fun. Never felt pressured , rushed and all seem genuinely wanting to help. Met Melissa the service Manager and made sure my daughter knew to reach out with any questions or concerns . We thank you all for great service and thank you George for a great experience. More

The worst service ever! Always a 3 hour wait for an oil change. Service times suck. Customer service could definitely be better. Would not recommend. Always a 3 hour wait for an oil change. Service times suck. Customer service could definitely be better. Would not recommend. More