Pensacola Honda - Service Center

I made two mistakes with Pensacola Honda service department. The first mistake was when I needed repair on the Anti-lock brake system. Diagnosed problem myself but did not have the proper tools to department. The first mistake was when I needed repair on the Anti-lock brake system. Diagnosed problem myself but did not have the proper tools to repair it myself. Brought my car in and told them EXACTLY what needed to be replaced. I had called the day before and got pricing and estimated time of 2 hours for repair, so I was going to wait in the waiting area. After 6 hours I was told that they could not get the ABS to work. They also said that they had found other problems in the system and they would need to order those parts. I should have left then but decided that I could have missed something in my diagnosis and told them to proceed. Two days later they still could not get it fixed. I asked to look at the list of replaced parts and saw that they had not replaced the item I told them to replace. Once they did replace it, surprise, the ABS now worked. They then tried to charge me for all the labor and parts I did not need. They only relented and charged for only the parts I told them to replace after much debate. When I got in the car to leave, the brake pedal went nearly to the floor when I pressed on it. I asked if they had bled the brake lines. The mechanic said he did but I made him do it again. Twice. Still did not feel normal. Bled the lines myself when I got home and was able to remove the rest of the air. Felt normal after I did what they were supposed to do. The second mistake was thinking that maybe I had just gotten a bad mechanic the first time, so I tried again when one of the seals on the steering linkage started leaking. They said they did not replace seals and would have to replace the entire rack and pinion. Should have left that time too. Now the steering has so much slop that driving in windy conditions or uneven roads is nerve racking. The car no longer handles as before, but yet they insisted that all cars have slop in the steering. Two strikes and I'm out of there. More

Taking advantage of a woman that needed to get to work in a hurry. Finding repairs that did not need immediate attention but service personnel pressed to do them NOW. A warranty item that did not need repair a hurry. Finding repairs that did not need immediate attention but service personnel pressed to do them NOW. A warranty item that did not need repair at all but was given priority over the requested repair. The problem which initiated the need for service was never even addressed. Excessive cost on unrequested repair. Overall passive aggressive tactics in order to increase amount of work performed. Result: Main problem still exists and worsened without repair. Very unsatisfied customer! We were not given the opportunity to check for second opinion and dealership tried intimidation so that wife just went along and approved order. True character of dealership really came through this time... very low corporate values displayed. More

This dealership is all around excellent! I first started going here because I had purchased a used Prelude with a warranty on it from a different state. Each time I have had this car serviced, it was with a going here because I had purchased a used Prelude with a warranty on it from a different state. Each time I have had this car serviced, it was with a smile! They are quick to come out to your car as you pull up and help you. I had a part that they did not have in stock at two seperate times, they took me up to Enterprise rent a car and quickly rented me a car to use till they could get mine fixed! They also take great stock in making sure you are satisfied! You will always get a call checking to see if you are satisfied and if not what can they do about it? They always have free coffee, fountain machine, with dounuts and chips in the service lobby. This lead me to start looking at a new civic si with them. They took me on a test drive and with no questions either. They will be the first dealer I put an offer down at because they have treated me so good with my Prelude, I could not be more happy! More