I showed up for my appointment (for oil change, tire rotation , and inspection) and a man came out. I lifted hood and showed him the coolant reservoir was almost at the minimum mark (car was fully hot). I also showed him the windshield washer reservoir was almost empty. He explained the services I needed. I was quoted $114 to change the engine and cabin air filters. Ridiculous!! I declined that service. He typed it all in his ipad, and told me to pull up to the island. He left, I pulled up to island and different man comes up and asked me what I was in there for. Then a third man comes out and I have to go all over it again with him! When I got car back I lifted hood and the coolant was still low and the w/w was still empty. DESPITE the service man's signed off checklist showing everything had been checked. And this is the SECOND time I was in for service and they failed to top off coolant! He takes car back for 5 minutes. I left when he brought it back. At home I lifted hood and the w/w was pretty well full, but the coolant was filled ALL the way to the top of the tank, almost 6 inches above the max mark!! Dangerous!!!! I had to pull a full pint of coolant out to get it below the max mark.