We had a 2012 Honda Accord, one of three cars that we purchased on one night alone. In June of this year, the radio reception went to haywire. Service verified there was an issue. We went through the process of bypassing the antenna, wiring , all the easy stuff. Finally swapped the head unit out for a "new" one (factory refurb). The problem didn't go away unfortunately. We were still under warranty. I just wanted the radio fixed and told them that. They refused to put anymore money into troubleshooting the warrantied issue. Asking GM Andrew South what our options were, he said it was down to getting us in a new car. The difference between what we owed on our 2012, what we had paid in already and a new 2014 was quoted as $6700 by Andrew South. I advised him that since I did not want to trade my car in, and since they were refusing to fix my warrantied issue, I shouldn't have to pay anything extra. Of course that was just my knee jerk reaction to being told my warrantied issue would not be fixed. I ultimately offered to meet them halfway, actually more since I said I'd pay $3500.00 plus my trade-in. No deal. Wife and I went in to see GM Andrew South and were informed that the price difference was actually almost $10,000.00!!! He had not included tax, transfer and the other bs dealers tack on. I was fuming but ultimately said I would come up to $5,000.00 plus my trade, only $1,600 less than he had quoted me just two days prior. No deal. In the end, only after getting his boss involved did I agree to $6500.00 plus our trade in. That's a good deal if you are walking in off the street looking to trade but not do if you are NOT looking to trade and just want a warrantied issue repaired. I really didn't feel I has any options so I folded knowing that my recourse would be a negative customer satisfaction survey and as many negative reviews as I could write. Our car was excellent save for the radio which only began acting up recently. Honda makes a fine car. I wish, however, that I had taken my business to a family owned dealership instead of a mega company like Sonic Auromotive.
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