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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
352 Reviews

352 Reviews of Penske Buick GMC Of Cerritos - Service Center

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April 22, 2023

I was extremely satisfied with the service at Penske Buick GMC. My vehicle was serviced faster than I expected. More

by richardjuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
Report | Print
May 20, 2023 -

Penske Buick GMC Of Cerritos responded

Richard, thank you for your kind review of Penske Buick GMC of Cerritos. We are so glad you received great service during your visit and we would be honored to assist you with anything else.

Helpful
April 21, 2023

My advisor was Richard Juarez and he was excellent in explaining which filters were going to be replaced on my Encore. He also made sure I knew I could have my tires rotated along with my oil change. I w More

by LISACARTWRIGHT1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Loyola, Mohammed A Tabbaa, Sean Weaver, Catherine Sommerville
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

In order to deliver the best experience possible, we try to set high expectations for ourselves here at Penske Buick GMC of Cerritos. We're so glad to receive your positive review. It is wonderful to learn that our Service Team was informative about the service on your Buick Encore. We are available should you require any extra help in the future. Safe driving!

Helpful
April 21, 2023

My advisor, Stephanie Villegas is simply the best. She made the process so easy and really went the extra mile. GREAT customer service! More

by Dcroselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you for your positive feedback. We are excited to see that you had a great experience with our staff during your visit at Penske Buick GMC of Cerritos. It would be an honor to assist you with anything else.

Helpful
April 16, 2023

Albert Valencia was wonderful all ways willing to help and all ways answers all my questions More

by G.MEJIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, all of us are overjoyed to earn your great rating and review. We are happy to know that you received wonderful care from our staff at Penske Buick GMC of Cerritos. Please feel free to let us know if there is anything else we can do for you.

Helpful
April 16, 2023

They good service and the advisor he explained everything that my truck needs thank you guys More

by BOLILLO123174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you for your fantastic review and rating. We are happy to see that you received informative service for your truck at Penske Buick GMC of Cerritos. It was our pleasure to assist you and we are here to help if you need anything else.

Helpful
April 16, 2023

The GMC advisor Richard Juarez was great. Will do business again! They got my leaky transfer case actuator replaced on my 2020 GMC Sierra 2500HD Duramax. I’m ready for my next road trip!! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
Report | Print
May 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you, Alex, for taking the time to share your great review and rating with us here at Penske Buick GMC of Cerritos. It is great to read that our Service Department was able to replace your 2020 GMC Sierra 2500HD's actuator in an efficient and satisfactory manner. We are always happy to help.

Helpful
April 15, 2023

Albert was really helpful and nice. The service was quick and painless. I am happy i came here for my service needs. I will be buying a truck from them eventually. More

by AV2311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert service Dept.
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

We are happy to see that our Service Team was very helpful and nice during your visit here at Penske Buick GMC of Cerritos. We hope to continue to serve you in the future.

Helpful
April 13, 2023

They fixed my GPS system & did a good job. It needed a few more parts but they didn't charge for me for them, so as to not "up charge" me after giving me the estimate of what it would cost. I More

by RALEONETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

We are glad you enjoyed a great experience working with our Service Team at Penske Buick GMC of Cerritos. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

Helpful
April 12, 2023

Service advisor was not helpful. Did not assist in anyway with figuring out why my service contract was not tied to my truck purchase. Told me to contact the Tustin GMC dealership an More

by CORTESMARC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about your recent experience with our Service Department. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

Helpful 1
April 12, 2023

Got me in and out of there in a timely manner. Communicated about additional stuff that could be done with the mileage I was at. More

by MEGAN.BOLIN05
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

We really appreciate your great rating and review. Our Service Team is pleased to learn that they were able to assist you in a timely manner. It's our hope that you continue to choose Penske Buick GMC of Cerritos for all of your automotive needs. Take care.

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