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Penske Buick GMC Of Cerritos - Service Center
Cerritos, CA
530 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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530 Reviews of Penske Buick GMC Of Cerritos - Service Center
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Verified Customer
April 16, 2023
The GMC advisor Richard Juarez was great. Will do business again! They got my leaky transfer case actuator replaced on my 2020 GMC Sierra 2500HD Duramax. I’m ready for my next road trip!! Will do business again! They got my leaky transfer case actuator replaced on my 2020 GMC Sierra 2500HD Duramax. I’m ready for my next road trip!! More
by Alex
Employees Worked With
Richard Juarez
April 15, 2023
Albert was really helpful and nice. The service was quick and painless. I am happy i came here for my service needs. I will be buying a truck from them eventually. The service was quick and painless. I am happy i came here for my service needs. I will be buying a truck from them eventually. More
by AV2311
Employees Worked With
Albert service Dept.
April 13, 2023
They fixed my GPS system & did a good job. It needed a few more parts but they didn't charge for me for them, so as to not "up charge" me after giving me the estimate of what it would cost. I It needed a few more parts but they didn't charge for me for them, so as to not "up charge" me after giving me the estimate of what it would cost. I really appreciated that! More
by RALEONETTI
Employees Worked With
Sean Weaver
April 12, 2023
Service advisor was not helpful. Did not assist in anyway with figuring out why my service contract was not tied to my truck purchase. Told me to contact the Tustin GMC dealership an Did not assist in anyway with figuring out why my service contract was not tied to my truck purchase. Told me to contact the Tustin GMC dealership and work it with them directly. This is where I should have my service needs fulfilled. More
by CORTESMARC
Employees Worked With
Not listed
February 08, 2020
Did not complete project on time; extremely poor communicati I had an awful experience with this company's service department. I made an appointment for Friday morning at 9 to drop off my brand-new car to have s I had an awful experience with this company's service department. I made an appointment for Friday morning at 9 to drop off my brand-new car to have some options installed and to fix a minor issue. It took over an hour to get through the intake process and get my loaner car, but the service coordinator told me it would be ready "this afternoon." He then sent me a text message with a number I could "text/call for a status update." Hearing nothing, I called and texted around 4 pm. No one was available and nobody replied to my text or my message. On Saturday morning I called several times and texted again. Again, nobody was "available" to take the call, so I left messages each time. Again, no response. I asked for the service manager. He was "with a customer," although the operator later told me she's located offsite so she has no way of knowing that. I asked for the general manager but was told "We don't have a GM right now." That explains a lot, but as I write this, I'm well over 24 hours into what was supposed to be an 8-hour process. There has been absolutely no response, no follow up, and nobody will take calls or return messages. Absolutely unsatisfactory. More
by mjw
Employees Worked With
Albert Valencia, Steve Riley
June 20, 2016
Poor customer service I bought a car from this dealer last year with extended warranty. A year later I traded in for a 2016 Silverado. I was informed that I could cancel th I bought a car from this dealer last year with extended warranty. A year later I traded in for a 2016 Silverado. I was informed that I could cancel the extended warranty. I when my to the dealer and submitted the requests and now 4 months and the runaround from all the managers and financial managers, I still haven't gotten the warranty cancelled. Do not deal with this people!!! More
by JP
Employees Worked With
Annie sales manager
