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Penske Cadillac of South Bay
Torrance, CA
1,642 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,642 Reviews of Penske Cadillac of South Bay
Verified Customer
April 12, 2023
Service work was completed within the time frame indicated and they gave me a loaner. Also washed the car. Reggie is super nice and knowledgeable. indicated and they gave me a loaner. Also washed the car. Reggie is super nice and knowledgeable. More
by RBNCHARLIE
Employees Worked With
Reggie, service department
August 27, 2021
Today I made a purchase of a new car, my salesperson was Vroom he was amazing, attentive, listened and very patient it was a great experience as well as the manager he was very accommodating and understand Vroom he was amazing, attentive, listened and very patient it was a great experience as well as the manager he was very accommodating and understanding they made my transaction today very pleasant, my Second purchase with SouthBay Cadillac both times amazing experience!!!!!! More
by sylviawilliams812
Employees Worked With
Da-Costa Vroom
July 19, 2021
Got my 2014 Cadillac ATS Serviced. ie. Tune up, throttle body cleaned nd my differential inspected. Not cheap. My Rep. Reggie Shelton gave no courtesy “btw” on discrepancies. In fact he gave me an “All Good body cleaned nd my differential inspected. Not cheap. My Rep. Reggie Shelton gave no courtesy “btw” on discrepancies. In fact he gave me an “All Good” and sent me on my way. I took my vehicle and within a couple of days later I got an overheat condition in Reno. NV. The mech told me I had a cracked radiator hose and metal shavings in my differential. How could that be? I just had all that inspected for an upwards of $2100. I guess those Penske Mechs didn’t do their jobs that I paid handsomely for. I paid for service I didn’t receive. Good to know. I will later trade my Cadillac for a Lexus and not deal w/these crooks ever again. They make the whole Corporation look bad, IMO. More
by moostified1
Employees Worked With
Reggie Shelton
June 29, 2021
Worst dealer in my experience. Pretty dishonest follows no strict regulations or processes! Sold me a used car as brand new and charged a premium way above sticker price, the car was released with multiple no strict regulations or processes! Sold me a used car as brand new and charged a premium way above sticker price, the car was released with multiple safety issues, recalls, and no inspection. They remembered to activate my supercruise 8 days after purchase and 1000 miles into my trip and after several hours on the phone with OnStar to only realize it was the dealer's issue. Till today some of my Onstar services are not activated and I have no solution at sight. Managers ONLY care about commission, with no oversight from principles. More
by Isaac.had
Employees Worked With
Atto, Ron
