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Penske Cadillac of South Bay

Torrance, CA

4.6
1,644 Reviews
Call Dealership (310) 697-1800

18600 Hawthorne Blvd.

Torrance, CA

90504

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1,644 Reviews of Penske Cadillac of South Bay

April 15, 2023

Service writer Reggie Shelton is the BEST! !! He is honest, attentive, courteous and very communicative!!! A real asset to to the Penske team!!! More

by JIMBCOOK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Shelton
Report | Print
April 13, 2023

Javier was awesome nice and caring he got my car done d next am. Ty More

by TWICENB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor at service. , Shelby White, Catherine Sommerville
Report | Print
April 13, 2023

Nice and clean job and wonderful people it was quite easy thank you very very much . More

by IBRAHIM.ABDURAZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Sommerville
Report | Print
April 12, 2023

My 2022 XT5 has been in for service several (5) times for issues with radio and car play I’m frustrated and very unhappy with this car! More

by BINKSDD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
April 12, 2023

Robert is always attentive and makes sure all concerns are addressed. Communicates well and in a timely manner More

by BANDAR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
Report | Print
April 12, 2023

Took delivery of my new Lyriq- Very easy and friendly- Finance department was actually fun (rare) More

by NBERCIER
Recommend Dealer
Yes
Employees Worked With
Stacie
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April 12, 2023

Very good service Very quick service as well I own a limousine company and it's very important to me Thank you More

by LYES-URCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Guerrero 5 stars as well, Catherine Sommerville
Report | Print
April 12, 2023

Service work was completed within the time frame indicated and they gave me a loaner. Also washed the car. Reggie is super nice and knowledgeable. More

by RBNCHARLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie, service department
Report | Print
August 27, 2021

Today I made a purchase of a new car, my salesperson was Vroom he was amazing, attentive, listened and very patient it was a great experience as well as the manager he was very accommodating and understand More

by sylviawilliams812
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Da-Costa Vroom
Report | Print
Sep 20, 2021 -

Penske Cadillac of South Bay responded

We appreciate your feedback and are glad to hear you were satisfied with your experience!

August 25, 2021

Did not handle my paperwork properly now it is affecting my family More

by Ondrias2455
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caddy
Report | Print
Aug 26, 2021 -

Penske Cadillac of South Bay responded

We have received your comment and are looking into this. Our General Manager would like the opportunity to discuss this with you further. Please give us a call at (310) 697-1800 at your convenience.

Aug 26, 2021 -

Ondrias2455 responded

Call several times this morning keep getting the same runaround Everyone’s busy but wasn’t busy enough to return my paperwork properly into general motors

Nov 17, 2021 -

Penske Cadillac of South Bay responded

I have forwarded your response to our Sales Managers, and they will be reaching out with more details.

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