Penske Honda of Ontario

Very deceptive selling practices Penske was very dishonest and misleading in their tactics, which cost me over $7,000 in options I never asked for. I asked for an internet quote f Penske was very dishonest and misleading in their tactics, which cost me over $7,000 in options I never asked for. I asked for an internet quote for the CR-V EX with NO additional options. Standard features only. I was provided with a quote and made an appointment to test drive the vehicle. When I showed up on the lot for my test drive, the saleswoman, Nima, whom I had an appointment with wasn’t even on the premises. A different sales woman, Shakiba, took me for my test drive. When I was done, I asked her again for the cost of THAT specific car I had just test driven. Again, she quoted me the same price I had been quoted over the Internet. She did NOT tell me this particular car already had $2,353 in options installed, or that the quote she gave me did not include those options, or that this was the only black car on the lot and therefore if I wanted this car I have to get it with all the options and pay extra for them. She should’ve given me a quote included all these options, and I should’ve been informed that the options were already installed on the car. Not knowing any of this, I said I’d take it. I was left in the waiting room for about half an hour and eventually taken to Dina’s office for financing. Dina already had a contract drawn up. Not only had she added in $2353 for a security system, mud guards, and wheel locks I hadn’t been told were on the car and weren’t included in the quote, she had also already added into the contract a $3,500 exdended warranty and $1,000 clearcoat protection. She didn’t ask me if I wanted any of these, she TOLD me I was getting them. She implied they were all included. What she meant was she had already included them in the contract (without asking me). At one point, she thought I had crossed something out on the contract, and she came unglued. I realize now, she was worried that I was going to start going down the itemize list of all the extra charges and start crossing them out, which would make her draw up a new contract. I should’ve done exactly that. Several times I did pick up the contract and started asking questions, but she kept reassuring me it was “all included.“ She went to great lengths to distract me and discourage me from reading the contract more thoroughly. But I didn’t figure this out until I got home. I know, shame on me for not reading all the fine print more carefully, but she was friendly and I trusted her. This is my first time financing a new car. I’m divorced my ex-husband always took care of all of this. I made the mistake of this with Dina, and she took full advantage of trust and inexperience. I should’ve known better. But, seriously, it shouldn’t be on the customer. But this is no way to do business. It’s highly unethical. A customer shouldn’t have to be on the defensive. A customer shouldn’t have to be on high alert for deceptive practices. The customer should be asked whether they are interested in an extended warranty and explained how much extra this is going to cost them. A customer should we ask if they want to the clearcoat protection, and it should be explain to them how much extra that is going to cost. A customer should be explained the car they picked out comes with over $2000 in options that were included in the price they were quoted. You don’t include all the stuff in the contract before the customer even walks into the room and then choose play word play games that give the customer the impression they’re getting a whole bunch of wonderful things at no additional charge. But, at Penske Honda, you’re not a customer, you are prey. Dina was very misleading and described all the features in a manner that was implied they were standard features included. She would say things like “and you’ll be happy to know that it comes with a very good security system“ and “it comes with a clearcoat protection.“ I asked her several times, “Am I paying extra for that?“ and she’d say “Oh no no! It’s included.“ But I realize now “included“ was her misleading way of saying they’d already been “included” in the contract she’d drawn up before I walked in the room, NOT included as standard features or in the price I had been quoted. Every time I looked at the contract to try to decipher if and how much extra I was paying for these, she would distract me so that I was difficult for me to focus and on it more carefully. I didn’t realize until I got home and was able to review the contract in peace and quiet how many options I’d paid extra for. But it’s too late now. Penske also includes in the contract a provision where the buyer waives their right to a cooling off period. An honest dealership wouldn’t even need to have their customers waive their right to a cooling off period. Let me give you an analogy: It’s like going into a clothing store, picking out a pair of pants and a top and taking them up to the counter to pay for them. When the cashier rings up your picks, she throws in jewelry, belt, shoes etc in the bag. You ask, “Am I paying extra for those?“ And she says “Oh no! These are included.“ But what she really means is they are “included” in the bill she just printed and placed in front of you to sign after giving her your credit card, and every time you start looking over this bill, she tries to distract you by saying, “Don’t worry about all that other stuff, that’s just sales tax and other necessary fees.” But when you sign the credit card bill paying for these items, it includes a clause that says “no refunds, no exchanges.” I should’ve kept going down through the itemized list and found and crossed out all of the extras I hadn’t asked for. That would’ve forced her to write up a new contract. But, this was my first time buying a new car and I was too trusting and intimidated. Again, lesson learned, and I hope any inexperienced new car buyers reading this will learn from my mistake. Sit there for as long as you need to and go over all the paperwork with a fine tooth comb before you sign any of it. Don’t listen to anything they tell you because they can’t be trusted to be upfront and honest. You’ll be there for hours and they may get impatient with you, but the only thing that really matters is what’s in writing... not what they say. You can’t be afraid to be rude, forceful, and even tell him to shut up so you can focus on the contract VERY carefully before you sign it. Every time they see you pick it up and start reading, they’ll delve into their carefully crafted, rehearsed, misleading “explanations” of what the contract contains, and they’ll act like they’re being really helpful and doing you a huge favor by explaining it all to you so you don’t have to go through the tedious task of reading over everything yourself, but don’t trust them. More

Hoorible customer service and rude manager I went on 2/15/18 looking for a vehicle for my daughter. 2018 Civic SI.. the salesman that came out to help us asked what car we were looking for, so I went on 2/15/18 looking for a vehicle for my daughter. 2018 Civic SI.. the salesman that came out to help us asked what car we were looking for, so I told him, he brought one out so we could test drive it. We did.. The salesman did not give us any info on the car or highlights about it.. Sat in the back seat and din't say a word except turn here and there.. When we go back he asked if would like to go over some numbers.. so we accepted.. I had already dome some research on the car and had quotes on it. I asked if they priced match and replied yes let me get my manager.. The manager came over and introduced himself.. Right off the bat I disliked him because of the arrogance, I showed him on my phone the quote.Right away he began to talk very bad about the other dealer and telling me that he had employees from that other dealer working for him... That if I went with that other dealer they would lie to me and I would end up coming back to Penske Ontario. At any rate I told him the payment I was looking for payment wise.. Keep in mind I had already done research with out the door pricing and payment... when I gave told him my numbers.. he just about called me crazy and asked where I had gotten those numbers... I replied and said this is what I'm looking for.. again he said impossible... non the less he back with the number I was looking for but had added a year to the monthly payment.. I came back and said no I want it for 60 months.. He said knowone will give me that payment... As I got up to leave he said I would be back. No I won't even if I pay more somewhere else... I WILL NEVER NOR RECOMMEND THIS PLACE TO ANYONE.... Now that I've made it a long story, let me tell you that I found a dealer that gave me what I was looking for and no haggle price..... the best price out of about 15 dealers I dealt with.. But Penske of Ontario SUCKS. If could use profanity I would of how angry I left from there. IF THERE WERE NEGATIVE STARS I WOULD. More

Especial customer service It really is a good service and I especially like Antony Medina for the good treatment he gives us, thanks.We are always friendly and that is good. It really is a good service and I especially like Antony Medina for the good treatment he gives us, thanks.We are always friendly and that is good. More

Amazing service!!!! Jim Boyd is an amazing service advisor! Extremely honest and helpful. He always takes his time explaining things to me and makes sure I'm comfortable Jim Boyd is an amazing service advisor! Extremely honest and helpful. He always takes his time explaining things to me and makes sure I'm comfortable while I'm in for service! I'd recommend 10 out of 10!! More

Sales=so-so, Service=good Finance=should be indicted I bought a new CRV Touring, but it only had one key, so they had to make another. I had to go back multiple times because because the sales person sai I bought a new CRV Touring, but it only had one key, so they had to make another. I had to go back multiple times because because the sales person said the key was ready when in fact he just assumed the key was ready without even checking with the Service Dept. to make sure a key blank was in inventory. I asked for and received compensation (rear cargo cover) for my wasted time and inconvenience. The salesman, Fernando, was good enough to deliver the rear cargo cover to my house). As point of sale, I bought the HondaCare warranty, then cancelled it within 60 days to get a full refund. I went back to dealership to sign a cancellation form and was told by the Finance Manager, Mo, that the refund would be mailed in 8 weeks.. Eight weeks later, I called multiple times and could not get a hold of Mo. I called Honda and they said that Mo never sent in the cancellation. Luckily I got a copy and have sent that directly to Honda. If I had not gotten a copy, I'd still be able to cancel Honda Warranty (since the CRV has than 36K miles, but not as 100%). Be wary of their Finance dept, especially of Mo. More

Outstanding !!!!! Best Buying Experience Ever !!!! Came in looking for a Civic, was immediately greeted by my Super Sales person Shakiba. She went above and beyond to make sure that my wife and I got V Came in looking for a Civic, was immediately greeted by my Super Sales person Shakiba. She went above and beyond to make sure that my wife and I got VIP treatment while at the dealership. She work hard to make sure we not only got the car that we wanted, but also the deal that we needed. She kept me informed during the entire process. I was pleasantly surprised that she text me a few days later to make sure everything was ok with my new car. I will defenitly be recommending this dealership and sales person to everyone I know. YOU GUYS ARE AWESOME !!!!! More

unethical business practice Read this before you decide to visit Penske Honda Ontario dealership. First let me give 5 STARS to Sultan, who was the salesman. If you ever decide t Read this before you decide to visit Penske Honda Ontario dealership. First let me give 5 STARS to Sultan, who was the salesman. If you ever decide to visit this dealership I highly recommend you go with him but make sure to some how avoid dealing with manager Peter Munoz and Dina Atta in financing. It was about 7p.m. when we reached the dealership. I had discussed the price of the car with Sultan before going to the dealership and agreed to finance the car through the dealership. Loan application was signed by about 8.15 p.m. and we were waiting for our turn with the financing dept. Finally at about 9.30 p.m. or so we got in to the financing department with Dina Atta. During the signing process, she didn't  like my asking her questions or reading the different documents. She was in so much rush that she wanted me to sign on all the papers without any questions asked.  She offered me 60 months @3.99% financing through Honda financing which seemed high to me even though I have a FICO of over 830. Because of this high rate, I asked her if the dealership works with any other financing institution besides Honda financing.  She flatly said NO which is utterly a lie. I called in the next day and spoke to another guy in financing and he said they work with more than 50 different financial institutions.  This is EXTREMELY UNETHICAL.  I still don't know her reason for lying. It was so late in the night that Ijust wanted to finish the deal. So I decided for the time being I would use financing through them and later refinance it from elsewhere. I asked her if there was any prepayment penalty on the loan and she said no. When I read the loan docs it clearly stated that there would be a $ 75 fee. When I asked about this she goes "at 10.30 in the night do you want the car or no." I requested that she call the manager so I could talk to him. At this point she became very rude,aggitative, sarcastic and personal.    So here comes the manager and without knowing the facts accuses me of yelling at Dina and says rudely "You got such a good deal.Why are u questioning her about the interest rate and the $75 charge? The deal is off." Finally left the dealership at 10.30 in the night without the car.  My question to him is what does the price of the car have to do with the interest rate? You cannot lure a customer with a lower price on the car and sell them a loan at higher interest rate.  Please be aware and careful of this unethical business practice at this dealership if you ever decide buy a car. More

Walked away from another dealer Knew what I wanted, knew what I wanted to pay, knew what my trade was worth. The sales people I dealt with were honest, transparent and reasonable. Wa Knew what I wanted, knew what I wanted to pay, knew what my trade was worth. The sales people I dealt with were honest, transparent and reasonable. Wasted 3 hours elsewhere and left with nothing. Spent a little more than 3 hrs at Penske Honda in Ontario and that included the delivery of my new Civic Si. Should have started here first. More

Horrible Experience Bought a new civic teo weeks ago. After one week i got a call from finance manager that the bank didn't accept the deal, after we had paid the down py Bought a new civic teo weeks ago. After one week i got a call from finance manager that the bank didn't accept the deal, after we had paid the down pymt and got the car for 3 weeks now they want the car back and rewrite the contract. Been calling for two days and can't talk to nobody yet. More

Friendly Knowlegable Staff 2017 Honda CRV I had been looking at various cars over the last few months and when I saw the 2017 Honda CRV online, I knew this car was perfect for me. I worked wi I had been looking at various cars over the last few months and when I saw the 2017 Honda CRV online, I knew this car was perfect for me. I worked with Rodger Andrada over a period of 2 days, scheduled my appointment to pick up my car the following Saturday and everything could not have been more perfect. My finance manager, Jose, was also very friendly and took his time to explain all the docs that I was signing. I will definitely be coming here for my service and when my sons are ready to buy cars. I recommend this dealership to all my family and friends to visit. Thank you Team Penske More