Read Reviews Penske Toyota Scion of Downey

Penske Toyota Scion of Downey

Penske Toyota Scion of Downey

9136 Firestone Blvd
Downey, California 90241


Sales: (562) 861-3300
Service: (562) 904-5600
Parts: (562) 904-5600

Penske Toyota Scion of Downey
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.9

24-Month Rating

based on 142 reviews

5.0

5.0 out of 5

205 lifetime reviews

Penske Toyota Scion of Downey

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Penske Toyota Scion of Downey

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Penske Toyota Scion of Downey has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: 8:30 AM - 8:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: 8:00 AM - 4:00 AM


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: 8:00 AM - 4:00 PM


Our Amenities

Collision Center Onsite Children's Play Room
Cable TV Drive-In Service
Free Coffee Express Service
Shuttle Service After Hours Drop-Off
Free WiFi Rental Car Service Onsite
Free Loaner Cars Vending Machines
Parts Store Television
Customer Lounge Area

snorkelbob49
5/24/2013 12:38:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lin Tham
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

I have been buying cars for 40 years and have been in sales of one kind or another for just as long. I was referred to Lin by my best friend who bought his Tundra from him 2 years ago. Without a doubt, this was the most professional and painless purchase transaction I have ever done. This was the first time I did everything on the phone as I live 45 miles away from Penske Downey. From the first conversation to the final signature, everything Lin said he was going to do happened as he said it would. No high pressure or sales T.O.'s, the deal he gave me on the phone was the deal I received. In fact, Lin saved me $800 as he caught an error on the contract after it was signed and instructed the Finance Dept. to write a corrected lease agreement. I would have never known an error was made--his honesty was the icing on the cake and I will gladly refer anyone I know who is looking for a new vehicle to Lin without any hesitation whatsoever.

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BRT5
5/20/2013 3:18:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linh Lam and Phu Ho
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

Linh Lam and Phu Ho were excellent to work with. We came in late in the day and they took care of us with friendliness and professionalism. They made our car buying experience a very positive one. The best dealership I've been to thus far.

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mike4420047
5/18/2013 2:03:57 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linh Lam
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

Linh Lam is the man a true professional at what he does. Fantastic service by the rest of the staff as well. The most pain free car buying experience I've ever had.

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rx78nt
5/16/2013 12:57:09 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linh Lam
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

Great service, friendliest people around.
Knows how to treat customers and very knowledgeable about their cars.
Listens well and gives good recommendations.
Come here for the no hassle service. Exceptional all around!

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Chanthaseng
5/13/2013 4:10:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linh Lam
Oscar
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

Linh is extremely helpful and honest. We have bought 3 cars from Linh and his dealership and will always return for more. Definitely reccomend Linh as he makes the car buying experience an extremely easy and hassle free one!

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cshults1223
5/10/2013 7:43:51 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Perry L. Vineyard & Phu Ho
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

There are not enough positive words to describe our experience except for AWESOME! AWESOME! AWESOME! I would recommend this dealership and Perry & Phu to everyone who wants to buy a car. They both went over and beyond the call of duty and they gave us 200%. The above ratings do not go high enough for the rating I would give them and this dealership.

LOVE them and when I am in the market for a car I will think about a TOYOTA to be able to deal with these people/dealership again.

THIS DEALERSHIP AND YOU GUYS ARE AWESOME, LOVE YOU GUYS

Bonnie & Candy Shults

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kysdad
5/8/2013 7:18:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Phu Ho
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

I was treated very well and felt absolutely comfortable. No stress dealership. Your Financial officer Phu Ho major Kudos to that man. He helped me in a very comfortable contract. He went above to make sure that when I left that dealership that I would be a repeat customer. Thanks Penske Toyota You have a great group of employees.

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calinativ
5/8/2013 2:18:43 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
jaime gonzalez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

my experience was great everyone was very nice and helpful , the service was very quick and nothing was complicated i was very pleased with my experience

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Khone
5/7/2013 2:09:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linh Lam
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

Linh is the man. He's HONEST. He's RELIABLE. He's down to earth. He doesn't give you that uncomfortable car buying/shopping feeling/experience. He makes you feel right at home. He is the MAN.

So far, we have bought 3 new cars from Penske, and all 3 through Linh.

All I can say is if you're looking to buy a Toyota, don't go anywhere else. Just go to Penske Toyota and ask for Linh. We DID, and our experiences there were always a TRULY EXCEPTIONAL one.

So stop reading this review and head down to Penske Toyota already :)

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megansmylie715
5/2/2013 9:14:11 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linh Lam
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Penske Toyota Scion of Downey:

The staff was very helpful in finding the car that I wanted. They delivered exactly what they promised, which was great service and a great product. I felt like they genuinely cared about making my experience the best it could have been.

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