Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Penske Toyota

Downey, CA

4.8
1,433 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

Directions

By Type

1,433 Reviews of Penske Toyota

May 11, 2024

Thomas Arthur at Penske Toyota Service Department is an absolute gem! His kindness and exceptional customer service truly made my day. Not only did he assist me with my 2019 Rav4, but he went above and bey More

by F.Mercado
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur, Jennifer Norsworthy
Report | Print
May 11, 2024 -

Penske Toyota responded

We're glad to know you had a good experience with our team at Penske Toyota. Thomas's dedication and expertise indeed make him an integral part of our family. Thank you for making the 2019 Rav4 part of your life, hope it keeps astounding you.

Helpful
May 09, 2024

Only place open on a Sunday. It was convenient. It fit right into my schedule. More

by Maria.cerros1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall name of associate.
Report | Print
May 09, 2024 -

Penske Toyota responded

We appreciate your feedback and are glad our operating hours suited you. Penske Toyota strives to be accessible when customers need us most.

Helpful
May 07, 2024

It’s an ok dealer I usually like they service every body its polite The only think it’s when they take a lot time to do the service on you car More

by Chusto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
May 09, 2024 -

Penske Toyota responded

Hello, We are glad to learn about the polite interactions you've had with our Service Team. However, I would like to discuss the wait times you have experienced. You can reach out to me at your earliest convenience so we may discuss this further. Sincerely, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

Helpful
May 02, 2024

Excellent service, good prices Very polite they help you as much as they can. You will love it More

by Yaquesita87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
May 03, 2024 -

Penske Toyota responded

We appreciate your accolades. It's important to Penske Toyota that our service and prices resonate with you, more so that our assistance felt sufficient. Thank you for your valued feedback.

Helpful
April 18, 2024

Attention and hospitality to the customers Keep up the great work and thank you for everything More

by Mvas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
Apr 19, 2024 -

Penske Toyota responded

We appreciate your recognition of our team's attentiveness and hospitality at Penske Toyota. Your continued support means a lot to us.

Helpful
April 13, 2024

For the past 14 years, I always service all our toyota cars in Penske Downey and with my service rep Richard Tee because of my confidence in their safety and quality standards. Thats why my 2004 highla More

by Chitorom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Apr 16, 2024 -

Penske Toyota responded

We greatly value your trust and long-standing commitment to Penske Toyota. Recognizing that our safety, quality standards, and on-time service live up to your expectations is essential for us. Thank you for appreciating the cleanliness and comfort of our facility as well.

Helpful
April 09, 2024

I have come to PENSKE Toyota for the last three vehicles I have purchased. This is solely due to the entire staff being so kind and helpful. Danish has always been the most hospitable and knowledgeable and More

by Leticia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danish, Jason, Francisco
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We appreciate your kind words at Penske Toyota. It's wonderful to know our team, especially in finance, has consistently provided you with stress-free experiences. Thank you for the high recommendation.

Helpful 1
April 09, 2024

I had a great experience at this dealership! The contract signing was quick and effortless, and the employees were all friendly. More

by Jason
Recommend Dealer
Yes
Employees Worked With
Vu Trang, Sean Weaver, Jennifer Norsworthy
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We're delighted to hear about your positive experience at Penske Toyota, especially during the contract signing. Our team values your feedback greatly.

Helpful 1
April 07, 2024

Great dealership that doesn't try to upsell you or have markups. Paperwork was clear and easy. More

by Bogcat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alonzo
Report | Print
Apr 16, 2024 -

Penske Toyota responded

Hi. Thank you for leaving this wonderful review. We can't tell you how thrilled we are to read about your recent experience with our Sales Department. We would be pleased to do business with you again for any future needs here at Penske Toyota.

Helpful 1
April 03, 2024

I was very impressed with Linh’s professionalism and how he had everything ready to go. Would definitely recommend Penske Toyota. More

by goceguera1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We're glad to hear that you valued the high level of professionalism at Penske Toyota. Your positive words about our team are certainly encouraging and your recommendation is greatly appreciated. Thank you.

Helpful 1
1
2
...
144