Penske Toyota

Fantastic personnel always very pleasant, helpful. When you go in for service the time that the service personnal gives you, you could count that your car will be ready for pick up at the time give to you, you go in for service the time that the service personnal gives you, you could count that your car will be ready for pick up at the time give to you, along with a nice clean car (car wash. Highly recommended. Satisfied customer Esther More

My wife and I went to this dealership to purchase a new car (Penske Toyota in Downey); and from beginning to end they could not have made it a more horrible experience. 80% through the deal the sales perso car (Penske Toyota in Downey); and from beginning to end they could not have made it a more horrible experience. 80% through the deal the sales person Eddie Fatheaazam decided to stop the deal dead in it's tracks without any reason or explanation. We were shocked. The only thing he told us was "It's not in Mr. Penske's best interest to sell a car to your kind of people" The next day the sales manager Jason, contacted us and apologized for what had happened and Eddie Fatheaazam's rude, antagonistic, offensive, and out of line treatment towards us and told us that the vehicle was available and that from this point on we would receive VIP treatment from their fleet manager Linh Lam. He told us to wire the money as a deposit towards the vehicle so that they could hold the vehicle for us and we agreed to doing that contingent upon it being a fully refundable deposit. They told us the whole deal would go smoothly from that point on and when we go to pick up the vehicle we would be in and out in 15 minutes. Once we wired the funds and confirmed they had received the funds we never heard back from them. We called to inquire as to what was going on and they said that the vehicle had some minor damages that needed to be repaired before it was sold to anyone. We asked them to let us know when the car would be fixed. We again did not hear back from them. So we contacted them again and they informed us that the vehicle that they claimed was not in a selling condition because of minor dents and scratches, had already been sold to someone else without any repairs being done to it. They did not give us any explanation as to how and why this had happened. The real nightmare started when we wanted our money back. We asked them to refund our deposit immediately and they would not respond to us and/or refund our money. We left about 20 voice and email messages for the general manager, and he refused to come on the phone or call us back and refund our money. When we contacted the sales person and sales manager they were extremely rude, antagonistic and unresponsive, and they told us that the only person that could answer any questions about the refund was the general manager and that he was not available to talk with us. Eddie Fatheaazam and Eddie Swanenburg are a bunch of bullies that run an unethical operation. Customer service has no meaning to this dealership. They are patronizing and antagonistic and it's not worth doing business with them under any circumstances. They made false claims and representations throughout the entire process. THEY ARE NOT TO BE TRUSTED. They are deceptive and dishonest. We were lied to and misled by the sales people and management. More

me and my fiancee purchased a vehicle they said all the paperwork was fine so we drove out happy 3 weeks later i call to ask if all the paperwork was fine it was so 1 week later i got a call saying we were paperwork was fine so we drove out happy 3 weeks later i call to ask if all the paperwork was fine it was so 1 week later i got a call saying we werent financed the financer from penske toyota said we were he lied not only that he was very rude to the CUSTOMERS and EMPLOYEES very rude we put up with it because of the price of the car very good but this man was rude MUHAMMED STAY AWAY FROM THIS GUY WOW WHAT A CHARACTER he is a lier a cheater and a deciever he lied. every one is nice except him we put 2500 down and now its been difficult to get it back not our fault they lied STAY AWAY PLEASE NOT WORTH IT THEY WILL TELL YOU ANYTHING FOR A SALE EVEN GET YOUR HOPES UP LIKE ME AND MY FIANCEE. More

I left a rating before as I actually bought my current car from Andy, but this time I was looking for a car for my girlfriend. We ended up purchasing from Power Toyota Cerritos, but we couldn't have done car from Andy, but this time I was looking for a car for my girlfriend. We ended up purchasing from Power Toyota Cerritos, but we couldn't have done it without a quote from Andy at Penske. I gave him the lowest quote on a specific MSRP on a vehicle I was looking for. He dropped the quote by another $205. Unfortunately, he didn't have the color we wanted. We shopped the quote around and only two dealers wanted to play ball. Symes and Power Cerritos. More

First, know your price and credit score! This cannot be stressed enough when buying a car! Andy Vu made a great offer on the lowest deal I found from another friendly salesman (Richard Garcia at Marina De stressed enough when buying a car! Andy Vu made a great offer on the lowest deal I found from another friendly salesman (Richard Garcia at Marina Del Rey Toyota). He just dropped the price by $500 on the quote. No haggling involved on my '06 Matrix XR. I made this purchase two years ago and have been happy ever since. he even threw in 5 free oil changes and some carwashes. More