Called to schedule safety recall, was told it would be unlikely to complete in a day. Asked about the possibility of a loaner and was told no way in a condescending tone.
Escalated to Mike the svc manager, who checked and there is a loaner authorized for the recall.
Service rep should be taken out of customer facing role until he's been trained on basic tasks like looking up safety recalls & speaking politely to customers.
This is the 2nd svc rep who has been rude over the phone.
took my truck in 4 times, they still can't fix it and even before I get off the lot more problems arise, mechanics don't know what is wrong, they just say yea, there is a problem, then a salesman comes out and tries to get me to buy a new truck instead of fixing my 2015 f150 with only 14,000 miles on it.
Tammy, thank you so much for leaving us a review! We are very happy to hear that our staff has consistently made your experiences with us great. Please let us know if there's anything we can do to make your next experience with us even better. Thanks for choosing Peoria Ford!
Hello, and thank you for taking the time to leave us a review. We love hearing that our staff is doing great things, and we are happy to know that they took great care of you. Thank you for choosing Peoria Ford!
In an effort to be the Phoenix number one volume car dealer they sell all their used cars at below value. The problem is that all the used cars are all LEMON's with a lot of problems.
In addition to cover themselves their financial people force you into buying an overpriced service contact.
Hi, and thank you for your feedback. Here at Peoria Ford, we only sell vehicles that meet strict quality standards. We would be happy to discuss your concerns and assist you to the best of our ability. Please reach out to Beverly Woodhull at 623-977-8888 at your earliest convenience.
The salesman was very professional and helpful with finding us the right vehicle. The sales experience was good until we got to the finance department.
It took quite awhile for their finance dept to get the paperwork completed. The finance representative was very friendly until we politely declined his high pressure sales tactic on trying to sell us an optional $5,000 warranty package. He then was quite rude and abruptly sent us to the waiting area without any further communication. I understand why dealers try to sell high profit optional warranty packages but the high pressure sales tactics and process can be quite intimidating and annoying.
Hi, and thank you for leaving us review! While we're happy to hear that you had a fantastic experience working with our sales department, we're sorry to hear that the rest of your experience was not as smooth. We will take your concerns into consideration and will make sure that this does not occur in the future.
Hi, and thanks for leaving us a review. We always love hearing that we exceeded a customer's expectations, and we're very happy to know that you are satisfied with your experience with us. Thanks for choosing Peoria Ford!
This is the worst car dealership if they could get no stars I would give it. I went in a week ago because I heard good things on the radio. I tell them I can't do much of a down my payments have to be manageable and I was assured they could work with me. I spend 5 hours there and get into a nice 2016 Ford with no money down. I drive it off the lot and everything is great until I get rid of my old car then i get a call a week later telling me that the finance fell through....yes they spot delivery scammed me and I had to bring the car back. While talking to a finance manager he tells me that I am approved for a 12k car and that it will be a quick process. Long story short I go in and I'm not approved for any car on the lot without 10% down. They knew this all along and just lied to me. Got me to turn in my old car and now they take this car from me and neither pat hickey Chris Barlow or gary d have any xxxx they just out me and my kids in a messed up situation. Horrible customer service don't care about the customer only the money.
"Bunch of high school drop out working in finance"
I like the old trick they do, they wasted my time so I let ride and wasted there time. When time they call me for paperworks to sign, I just gave the car key. DISHONEST PEOPLE and they think your stupid to sign what they want, GO BACK TO SCHOOL and learn mathematics. Just enough commissions and reasonable sales profit is good but putting lots of numbers to add? NOT RECOMMENDED to anybody, make sure before signing, ask them to read the fine prints and record the conversation.
My bank just informed me about my bank account, somebody setup
A bill pay to my account. I never setup for bill pay my account, I will investigate
Who's IP address to do setup auto bill pay on my account.