Purchased a car and was told a week later i would have to put an extra 5k down or return the car. In the beginning they sold the car for 7k over the sticker tag. They moved 250 from there price so total was 25000. They are fill of crap on every aspect of the sale. They were nice and friendly but couldnt work on amy price or anything. Go to surprise ford if u want a ford.
"Did they actually do anything they said the would?"
Took the F150 in for an oil change, tire rotation. I booked the appointment online for 11am. I arrived at 11am told them that I had a reservation and they said it would take an hour and a half because they were backed up. There is no real value in booking an appt. since it is first come first served so don't bother booking. Service manager came to get me to tell the truck was ready and that they had no issues and washed the truck for me. When I arrived at my truck there wasn't so much as a drip of water on it and it was covered in the same dust and dirt in came in with. They didn't wash it. When I got home I decided to look at my wheels to see if they were rotated. Nope, I have one wheel with a very slight scuff and it was in the same place it was when I took it in to get rotated - they didn't rotate the tires either yet said they did. Now in my mind I'm wondering if they even bothered to change the oil. I would never return for service at Peoria Ford. Sign me as Ripped Off and time wasted.
Hi, and thank you for leaving us a review. Our goal is to make purchasing a vehicle as hassle-free as possible, and we are beyond pleased to hear that we were able to do that for you. Thank you for choosing Peoria Ford!
Got an add in the mail. Said they would pay up to 100% of 3 very specific cars because they were "dangerously low" of used inventory. 2015 Ford focus 2011 Honda Civic and one other that I can't remember. I have the 2015 focus. Then the fine print says they subtract miles off of the car price as well. Which means it is not physically possible to pay 100% of the car off. No matter what. Even if I was keeping my focus in a garage as a show car it would still have some miles on it.
Then when I got in there they subtracted my miles and offered me less than even the normal trade in value. Oh. And they added an extra year to my milage they subtracted as well. All I wanted was a new or used energi of any kind. Cmax. Fusion, whatever. Oh. And to make matters worse my wife has a 2015 focus too we were going to get her an escape. Guess what. Offered her even less for her trade. By 4000$.
Like I said in the title. Lies. Liers. I just wanted them to honer their own advertising. And on top of that I called them ahead of time because I bought the 2 cars from them in the first place and asked them specifically to look over my paperwork that they had from last time so I wasn't wasting my time going in, I have an 18 month daughter that will not sit still, and I get a call the next day saying definitely come in. Then bam. 3 hours of BS and we walk out empty handed and a very fed up child. Horrible experience. Horrible place.
Richard, we are so sorry to hear that you are not happy with your sales experience. Our intention is to never make a customer feel like we are deceiving them. At your earliest convenience, please reach out to Beverly Woodhull at 623-977-8888.
Disappointed. Couple days ago we signed papers, financing included. They mentioned that they needed to call around to some banks, I thought this was strange and asked "you don't have our financing done?" Rep responded with "Yes we already have a bank saying yes" They said they wanted to shop for better rates. So we signed the finance papers. Received a call a couple days later saying they found a bank and ready for us to sign more paperwork. We went in and found out that they added to our monthly payments and they wanted more down payment. I had already told them what we originally signed was our MAX. This car that I fell in love with will be returned today. Never thought I'd go in so happy and come out so disappointed.
Called to schedule safety recall, was told it would be unlikely to complete in a day. Asked about the possibility of a loaner and was told no way in a condescending tone.
Escalated to Mike the svc manager, who checked and there is a loaner authorized for the recall.
Service rep should be taken out of customer facing role until he's been trained on basic tasks like looking up safety recalls & speaking politely to customers.
This is the 2nd svc rep who has been rude over the phone.
took my truck in 4 times, they still can't fix it and even before I get off the lot more problems arise, mechanics don't know what is wrong, they just say yea, there is a problem, then a salesman comes out and tries to get me to buy a new truck instead of fixing my 2015 f150 with only 14,000 miles on it.
Tammy, thank you so much for leaving us a review! We are very happy to hear that our staff has consistently made your experiences with us great. Please let us know if there's anything we can do to make your next experience with us even better. Thanks for choosing Peoria Ford!