Our sales person, Tracy Twitchell,, was fantastic. Very professional and great listening skill. Both Tracy & Joe Leavitt, sales manage, took the time to clearly explain all aspects of the vehicle and treated us with respect. Great experience.
After we purchased the Explorer the detail crew was supposed get it detailed before we drove it away. Since it was late Sunday afternoon before the deal was finished it didn't quite look as if it should. Tracy immediately picked up detailing materials and got to work - very impressive. Since we had to come back on Monday to bring some documentation I suggested that she just wait & have the normal detail crew take care of it - which they did and it looked great.
We also had some challenges with the financing that I discovered after I got home and was able to read all of the detail. There were after market items on the contract that I didn't know I had agreed to. I called Tracy and she set up an appointment with Jeff Melton, finance director, and he listen to my concerns & corrected the contract. It was unfortunate that I had to go to this level but I was very happy with the outcome. Overall a very good experience.