The service department by far is the worst I have ever dealt with. I have owned Fords for many years and will continue to own one. But, I will find a different dealership for service. Today's service experience was it. I brought my car in for an oil change. When I made the appointment two days ago , I informed the service person that I had a works coupon and I was asked if Peoria Ford's name appeared on the coupon. I responded yes. Today I arrived for my appointment and I was asked if I wanted upgrade to full synthetic oil. I said no. Upon check out, the bill was much higher. When I inquired, I was told that this car only uses a full synthetic oil That is incorrect. Ow20 oil is available in a synthetic blend. In any case, I asked why I was not informed of the extra charge prior to service, especially since I had been given the option at check in. The service person Jackie also said they don't accept "works" coupons and have been trying for months to get Ford Motor to remove their name. Not my problem. I told her I had a coupon two days ago when I made the appointment. The coupon is on the Ford Motor website. In the end, the bill was adjusted, but this is the final straw. I will take my cars some where else for service.
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