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133 Reviews of Perfection Honda - Service Center
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July 19, 2016
I only needed a few cheap parts, but was treated like royalt I did not get the names of the young men who helped me in the parts department, but they made my day. After insuring I got only the parts I needed (I I did not get the names of the young men who helped me in the parts department, but they made my day. After insuring I got only the parts I needed (I had ordered a piece it turns out I didn't need, as it was already included with another part) I asked if they were sure they would fit my vehicle. One of the men asked if the car the parts were for was with me and I said yes. While I was paying for the parts up front he came and said he had spoken with the service manager and since the service department had a bit of spare time they would install the parts for me. I waited inside the nicely air conditioned service entrance until my car was returned. Not only were the parts in place, but they had run my dusty little car through their car wash. Granted, the parts were just a trim piece which snaps into place and a bolt and plate to hold my spare tire, so the installations were not difficult, but it was so nice to have someone provide services that certainly weren't required. Additionally, the woman who handled the paper work for the purchase was extremely friendly. I left Perfection Honda feeling like a queen. I will never consider using another dealership for the life of my car, and will very likely purchase my next vehicle from them. Also, I checked the prices for the same parts at another Honda dealer in town and they were about 25% higher. Corresponded with Ken Dix to get the parts ordered. He was very helpful as well and his employees were amazing. I'm just sorry I didn't get anyone's names. More
by Happy Honda Fit Owner
Employees Worked With
Kenneth Dix
Helpful July 18, 2016
Three times is NOT a Charm Made appt for a seatbelt/air bag dash-SRS light indicator on and an oil change. Estimate time 2 hours but actually took 4 hours. Arriving after 2 hrs Made appt for a seatbelt/air bag dash-SRS light indicator on and an oil change. Estimate time 2 hours but actually took 4 hours. Arriving after 2 hrs for the car no one could help us ONLY Mark and they didn't know where he was, take a seat and wait, We did for 2 more hours. Diagnosis faulty seat belt - no part available need to order part. Dealer called the next morning that my part was in! Routine oil change took four hours is a bit much. Today I call because my air bag cover was popping up, we went in and no AGAIN could help us. And Mark again isn't around to help. One service advisor wanted to start the paper work as the cashier went to find Mark, no paper work was completed cuz Mark showed up and looked at the dash and took it back to have service pound it down. POOR CUSTOMER SERVICE on my three visits to Perfection Honda More
by Luika
Employees Worked With
Mark and Sebastian
July 14, 2016
can not even get return e-mails or phone calls CAN NOT GET A RETURN E-MAIL, OR PHONE CALLS HAD MY CRV FOR 5 WEEKS FOR MINOR BODY,FRAME WORK ,CANT EVEN TELL ME WHEN I WILL GET MY CRV BACK I HAVE PUR CAN NOT GET A RETURN E-MAIL, OR PHONE CALLS HAD MY CRV FOR 5 WEEKS FOR MINOR BODY,FRAME WORK ,CANT EVEN TELL ME WHEN I WILL GET MY CRV BACK I HAVE PURCHASED 4 CARS IN THE LAST 11 YEARS . MY NEXT CAR WILL NOT BE A HONDA ! More
by NO HONDA
Employees Worked With
SEBASTIEN DEUTSCH IS NON RESPONSIVE
July 03, 2016
Great service and superb staff Sebastian goes above and beyond to always assist me with great service. He is friendly, courteous and very professional. Great service and work alwa Sebastian goes above and beyond to always assist me with great service. He is friendly, courteous and very professional. Great service and work always. I would recommend them with no hesitation. More
by CindyT
Employees Worked With
Sebastian
June 24, 2016
Customer Service I have always had a wonderful customer service experience with Perfection, but this time (in dealing with the air bag recall), they truly went way abo I have always had a wonderful customer service experience with Perfection, but this time (in dealing with the air bag recall), they truly went way above and beyond expectations. Communicating, renting a car for me, being seriously concerned for customer safety - I can't express my appreciation enough. Mike and Sebastion went out of their way to be helpful. The van driver was also extremely helpful. More
by smrcustomer
Employees Worked With
Sebastian and the van driver., Mike West
April 30, 2016
Smart-xxx kid I learned a valuable lesson when bringing my car in today. First come is NOT first served. And, I foolishly told the kid who checked me in (Mark Gur I learned a valuable lesson when bringing my car in today. First come is NOT first served. And, I foolishly told the kid who checked me in (Mark Gurule) that I would be back at 1:00. Word to the wise: never, ever do that. My car was serviced out of order and I had to wait for it when I returned--because I arrived before I said I would. A 45 minute job had not been completed 4 hours later! The service writer was unsympathetic: "You said you were coming back at 1:00 so that's when I scheduled it for." In sum, carefully watch your words when discussing anything with the service writer. More
by Unhappy
Employees Worked With
Mark Gurule
January 08, 2016
Exceeded way beyond my expectations After a recent visit for service, in which I was not particularly happy, I contacted Mike West. He went way beyond my expectations and solved the issu After a recent visit for service, in which I was not particularly happy, I contacted Mike West. He went way beyond my expectations and solved the issue way beyond what I was expecting. He is very professional and very knowledgable. He is the best that I have ever dealt with at a car dealership. More
by lexton2186
Employees Worked With
Mike West
October 22, 2015
Excellent service always My family and I have been taking our vehicles to Perfection Honda for service for many years and have always had excellent service. Sincerely Jenni My family and I have been taking our vehicles to Perfection Honda for service for many years and have always had excellent service. Sincerely Jennifer Belt. More
by JenB2009
Employees Worked With
Greg Tanny, Ralph Vargas
October 06, 2015
HORRIBLE SERVICE!!!! Most horrible service ever!!! Sebastian in service was completely rude and disrespectful. Dropped my car off for warranty work. And the problem was ma Most horrible service ever!!! Sebastian in service was completely rude and disrespectful. Dropped my car off for warranty work. And the problem was made worse than what it originally was. They're only nice when you're buying cars and spending money. But when it comes to warranty work they don't want to help!!! I've purchased plenty of vehicles from this dealer and spent hundreds of dollars servicing them at their service department. My brand new car should not be having problems. I get it... Not everything can be perfect. All I wanted was for it to be fixed... And fixed right the first.time. Now I have to take more time off work and make other arrangements so they can AGAIN look at my vehicle. I'm mostly disappointed in the customer service I've received with Sebastian. I will NEVER purchase another vehicle from this dealer.. I love Honda and will only buy Honda. But not from this dealer. I'll gladly take my business else where because I'm sure another dealer will appreciate my business. Something needs to be done about this service department. Not to mention I had to call and leave tons of voicemails just to get an appointment. Even had to go to the extent of contacting American Honda (Corporate) Everyone has their own opinion. But I personally will not recommended this dealer ship to anyone. I will make sure that I spread the word about my horrible service experience and the crappy customer service I received from the arrogant little boy that works there!!! Good bye perfection honda. You NO longer will receive my business. Learn to take better care of your customers.... And by that I mean by not only taking their money!!!!! More
by AngryCustomer2015
Employees Worked With
Sebastian
August 29, 2015
Excellent service I have used Perfection Honda for purchasing vehicles and service on these vehicles for 25+ years now and am very happy with their commitment to and co I have used Perfection Honda for purchasing vehicles and service on these vehicles for 25+ years now and am very happy with their commitment to and concern for their customer. I would recommend this dealership to anyone in the market for a vehicle or for service on an existing vehicle. The service writers are knowledgeable and take the time to identify your concerns and needs to insure that the service you receive is what you need and expect. Your vehicle will be returned to you washed and ready to go. Thank you, Perfection, for your commitment to excellence..... MRB More
by mark.bullock.3954
Employees Worked With
Bobby Hollis
