Performance Ford
West Covina, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 25 reviews
Would only go back or recommend them if they had an unbeatable price. I had to be persistent they never called me back. The car for sale I was interested in supposedly had 2 buyers. I was told if th unbeatable price. I had to be persistent they never called me back. The car for sale I was interested in supposedly had 2 buyers. I was told if they fell through I would get a call. I never did. Even had a friend at my local Ford dealership put his name in to get a call back. He didn't either. Two weeks go by and I notice the car is still on the website. Again I call. It is still available. Why didn't they let me know? No idea why. More
Had an issue with my 2019 f150. Took it in to the performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unba performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unbalanced or the type of tires I had. The offered to drive the car a few times to see if they could replicate the issue. Unfortunately they did not feel the vibration but after talking to Robert ball *general manager* he offered to swap my tires to see if it fixes the issue. After a week of driving the truck on the new tires provided to me by the dealership Robert followed up with me to see how the truck is handling and if the issue was fixed. After finding out the issue was fixed he gladly let me keep the new tires. Would recommend going to performance Ford of West Covina for any of your needs whether it’s shopping a mechanical issue or even just a question. More
To say I am disappointed with this place would be an understatement. I bought my car about a year a go from this dealership and it was a pleasant experience. Several months later I took it in for the fr understatement. I bought my car about a year a go from this dealership and it was a pleasant experience. Several months later I took it in for the free oil change and they could no longer find me in their system and I was told I would need to bring in my paperwork. Funny though the next day, I took it to Ford in Upland and they were able to get me through with no issues. Then last month, the driver side panel (key pad) from my car literally flew off while driving on the highway. I took it in immediately which should be covered under warranty. I was told they would have to call Ford directly and see if this is something that Ford acknowledges as happening. A quick google search and it's the first thing that pops up: https://www.fordflex.net/forums/viewtopic.php?t=20901 . However, I waited two weeks and called them back... they still had know answer. The third week, my wife was told by the service person (Her name slips my mind as this was two weeks ago, but it was the same person that helped with the oil change) she did not have an answer and did not know who to ask since her manager had just been fired. She then called back later and said it wasn't on some list of repairs so they would not help... unless we wanted to pay approximately $500. Do Not BUY or a car or deal with this dealership. You will just be frustrated and and angered. There are too many dealerships in the area to have this type of customer service. More
PLEASE AVOID THIS DEALRSHIP / READ DOUBLE CHECK CONTRACT FOR CLEARSHIELS PROTECTION Plan/Cover (BS ADD-ON TO CONTRACT) CHECK YOUR CONTRACT IF YOU ALREADY BOUGHT A CAR HERE. FORD PERFORMANCE WEST COVINA. FOR CLEARSHIELS PROTECTION Plan/Cover (BS ADD-ON TO CONTRACT) CHECK YOUR CONTRACT IF YOU ALREADY BOUGHT A CAR HERE. FORD PERFORMANCE WEST COVINA. DATE OF PURCHASE 11/2020 Michael A. Aragon is a real sneaky sales rep. to just complete the sale of a used car (MUSTANG 2020) in Nov 2020. He had promise me to get minor scratches on my car repaired because it use to be a rental. I then had no issues onto purchasing the vehicle from here. When the time came to have scratches repaired it was almost as if I asking to for my money back which that is not the case i just want my CAR FIXED AND CONTRACT FIXED. They all seem to be confused and unaware of getting anything repaired. Names are Sam (Hussen Ali Chahine), and Michael Aragon who clearly didn't want to assist me anymore and was blaming me for the current scratches the vehicle ALREADY HAD, this is unbelievable. Then after reviewing my contract because I wanted to return the car, I came across section 1. E (OPTIONAL) CLEARSHIELS PROTECTION Plan/Cover that I never agreed to and everyone at the dealership stated that its standard charge (BS) its not, except Robert J. Ball whose the "Manager" agreed that he would assist onto removing that extra charge of 1295 dollars from my contract. Yet no update has been made to my contract I still currently have that bogus charge. They had also at the time needed to stay home due to Covid-19 which I was very understanding about and gave them 2-3 months to assist me... nothing. I then texted Robert today on 2/2/21 and mentioned to him that nothing had been done you haven't called or updated me. He then tells me that I shouldn't assume that nothing had been done, which I clearly also find as BS. Purchased 3 cars from here and never had an issue until the 3rd one. WHY treat a good returning customer this way???? Taking my business elsewhere I hate writing reviews but this place left me with no choice after 3 month. AVOID AVOID AVOID AVOID AVOID AVOID KEEP THE $1295... YOU GUYS MAY NEED IT MORE THAN ME CORRUPTED DEALERSHIP The charge i never agreed to. More
It was a pleasure doing business with the team. Very upfront and honest in providing details and they 100% delivered on getting me the vehicle I wanted for the price I could afford. upfront and honest in providing details and they 100% delivered on getting me the vehicle I wanted for the price I could afford. More