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Ford of West Covina - Service Center
West Covina, CA
7 Reviews
7 Reviews of Ford of West Covina - Service Center
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March 27, 2024
On Monday March 4th, 2024. My vehicle was towed into Performance Ford-Weat Covina. Battery held no charge. Vehicle was diagnosed not once but twice. They couldn’t find the prob My vehicle was towed into Performance Ford-Weat Covina. Battery held no charge. Vehicle was diagnosed not once but twice. They couldn’t find the problem til the second diagnosis. Coming up with an after market part installed. I have had my vehicle serviced with Performance Ford and yes they did install a rear view camera only part ever changed in my vehicle. I went in on March 7th to pick up my vehicle and was handed paper work when I asked Carlos the service manager what was done to my vehicle he had a problem with telling me what was done to my vehicle. He stated it’s in the paper work. At the end of the day my Low Jack was removed without my permission. I have called to speak to the general manager and left messages and still no call back. My advice to others stay away from this place but else where. They will charge you for service that fall under warranty and break into your vehicle well having work done. More
by Armida05
Employees Worked With
Carlos service manager, Tina, and Amanda
Helpful January 08, 2024
Carlos and his staff in service are top notch people. Once you purchase your truck, you rarely interact with anyone from sales, rather always with the service staff. Carlos and his staff represent your d Once you purchase your truck, you rarely interact with anyone from sales, rather always with the service staff. Carlos and his staff represent your dealership in a positive and professional manner. More
by dave159424
Employees Worked With
Carlos
March 30, 2023
We are a local Concrete Construction Company with a small fleet of Ford Trucks and cars. Our trucks are always out of a project but we needed to get one in for a minor recall issue. Due to the weather, it wa fleet of Ford Trucks and cars. Our trucks are always out of a project but we needed to get one in for a minor recall issue. Due to the weather, it was a perfect day to get it in to get this recall resolved yesterday. I called and took a chance asking if they could possibly squeeze us in. They said to bring it right down and the girls in the service department called to the guys to come and get it and get it done so we wouldn't have to wait too long. What a great experience!! The DMV tags were days from being due but I couldn't get the registration without that recall being addressed. It all worked out so well. A big shout out to Fiona Doran in the Service Department. She knows her stuff and understands the needs of the customer. We can't thank her enough for making that happen yesterday. More
by langstonconst.cindy
Employees Worked With
Fiona Doran
April 15, 2021
UPDATE:Performance Ford contacted me after this review. UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. T UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. They went above and beyond to correct the concerns I had. Adam stuck to his word and worked with me to come to an understanding. Despite my initial challenges, I would highly recommend this location and working with Adam. They are working hard to be competitive, provide fantastic work, and are excelling in their customer service. Thank you. OLD REVIEW: Went in for “the works” service when they opened, however sat there for 30 minutes because they opened late that day. Service manager Adam ended up helping me. He seemed nice at first. We discussed additional routine maintenance for Ford F-150 due at 60-70K. We agreed on a very broad quote of $1000 but that it would for sure be less to take care of the additional work. They took longer than the quoted time while I was on busy schedule that day. They ended up charging me an even $1000 regardless of the promise of it being less and the receipt didn’t give a normal break down. The receipt was modified to show parts only and then the balance was their service charge. Receipts from Ford have always broken down by service. I felt that something wasnt right and talked to Adam about it. He promised he would make it right but asked that I call him back and we agreed that if I found other dealers that did the same service for more reasonable price that he would adjust the cost/give me credit or apply The different to future services. I've called multiple times and left messages and have not received any response. I highly recommend calling other dealers as they are more transparent and won’t rob you. The services at multiple other dealers was significantly cheaper. Don’t come here. In fact, this whole experience makes me never want to buy Ford again. More
by eaparicio001
Employees Worked With
Adam
March 31, 2021
I came here for the first time to get my work van service. I was waiting in the waiting area and went to use the restroom, I noticed toilet paper and napkins on the floor. I told a finance employee service. I was waiting in the waiting area and went to use the restroom, I noticed toilet paper and napkins on the floor. I told a finance employee that the restroom need it attention and he said ok I'll take care of it. An hour and a half past and I had to use the restroom again and when I went inside it was still the same they did not clean it. I asked a guy in the front a sales person if I can speak to a manager regarding this matter, he said let me find him for you a few minutes went by and I saw him talking to a gentleman and they looked to my direction and they walked I to an office. I was waiting for about 10 minutes and still no manager, so I started walking around to see if I can find a manager. A lady that was sitting in the entrance asked me if I need it some help and I pointed to the sales gentleman I had spoken to regarding the manager and told her that I was still waiting to speak to a manager. She found the manager and told him and he just walked away to a desk, I stood up and I said excuse me are you the manager and he said yes I am. I told him he was been rude for ignoring me. He said I was just advised of the situation and he was not ignoring me. I told him they were because they did not bother telling me that the manager was busy, he said "are you having a rough morning" you are making a big deal over a small thing. I said I'm upset because I was been ignored and to me walking in to a restroom and it's dirty it's not a restroom I want to use. I want to make sure it gets cleaned. He was very rude kept asking me so what do you want me to do, so I told him I want you to get the restroom cleaned. I also said this is a nice dealer and the restroom should be cleaned specially after I advised someone about it. I also told him that if a customer is looking for him they should at least tell me he is busy even if it takes a while for me to speak to him. I went back to the restroom 15 minutes later and is still not clean. To top it off he is the General Manager his name is Robert he said when I asked him for a business card and he did not have one. I don't like the way I was treated by him. I have to consider coming back and bringing my other work van. More
by Cesar jimenez
Employees Worked With
General manager Robert
March 02, 2021
Had an issue with my 2019 f150. Took it in to the performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unba performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unbalanced or the type of tires I had. The offered to drive the car a few times to see if they could replicate the issue. Unfortunately they did not feel the vibration but after talking to Robert ball *general manager* he offered to swap my tires to see if it fixes the issue. After a week of driving the truck on the new tires provided to me by the dealership Robert followed up with me to see how the truck is handling and if the issue was fixed. After finding out the issue was fixed he gladly let me keep the new tires. Would recommend going to performance Ford of West Covina for any of your needs whether it’s shopping a mechanical issue or even just a question. More
by Steven Whatley
Employees Worked With
Robert ball
