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Performance Ford of East Hanover

East Hanover, NJ

4.7
151 Reviews

189 NJ-10

East Hanover, NJ

07936

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Showing 151 reviews

August 20, 2024

I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempte More

by Dominic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shamus O'Halligan, Nathalie Tapia, Jorge Paez III
Aug 25, 2024 -

Performance Ford of East Hanover responded

Thank you, Dominic, for taking the time to write us a review. We apologize and are looking into your situation and hope to have this rectified as soon as possible. We appreciate the opportunity to earn your business and hope for the chance to work with you again in the future.

Aug 26, 2024 -

Dominic responded

I find this generic probably computer generated response to be an insult! After multiple attempts to contact the Vice President I still have not had a response via email or phone call. It is clear they have no intention on making a former and one time very satisfied customer happy. Large corporate dealer has lost it's customer service mission.

August 15, 2024

I recently leased a vehicle from Performance Ford of East Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful More

by spaethg0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony, Justin, Nathalie
Aug 19, 2024 -

Performance Ford of East Hanover responded

Thank you so much for your constructive feedback. We are looking into this to see where the disconnect happened. Our goal is always 100% customer satisfaction and we take all reviews very seriously as they help us to improve and make changes as necessary. We sincerely appreciate your business and hope for the opportunity to work with you again in the future.

August 03, 2024

Kiara was very knowledgeable about the vehicle and helped me with understanding how the features worked. Bicky was a great help, he sold me my truck and I had a great experience overall. More

by Donna Calce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kiara Bezares
Aug 03, 2024 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Kiara and Bicky. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

August 03, 2024

Kiara and Bicky were very helpful. I’m very satisfied with my new truck. Thank you to Performance Ford. More

by Augusto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kiara Bezares
Aug 05, 2024 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Kiara and Bicky. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

July 30, 2024

Everyone was wonderful in helping me get my new car. I’m very happy and I originally wasn’t planning on buying a car when I came in More

by Kathleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayden Benton, Kiara Bezares
Jul 31, 2024 -

Performance Ford of East Hanover responded

Thank you, Kathleen, for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

July 20, 2024

Ayden and Kiara are very helpful. Ayden is such a wonderful sales person and Kiara was very helpful in helping me get set up with my new Bronco. More

by Nina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayden Benton, Kiara Bezares
Jul 21, 2024 -

Performance Ford of East Hanover responded

Thank you, Nina, for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Ayden and Kiara. We appreciate your business and wish you many safe miles in your new Ford Bronco!

July 20, 2024

Kiara was an angel going over the features of my new Muatang Mach-E and answering all of my questions. More

by Gayle M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Melendez, Kiara Bezares
Jul 21, 2024 -

Performance Ford of East Hanover responded

Congratulations, Gayle, on your new Ford Mustang! It is our pleasure to hear about your positive experience with Kiara. Thank you for taking the time to write us a great review. We appreciate your business and wish you many safe miles in your new vehicle!

July 16, 2024

Kiara and Jose were great, I highly recommend this dealership to anyone. Process was easy and smooth. More

by Chris Schumacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Baptista, Kiara Bezares
Jul 18, 2024 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Kiara and Jose. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

July 16, 2024

Kiara was wonderful helping me get situated in my maverick. Bicky was great in assisting me and selling me my vehicle. More

by Ron Gilbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bicky, Kiara Bezares
Jul 18, 2024 -

Performance Ford of East Hanover responded

Congratulations on your new Maverick! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Kiara. We appreciate your business and wish you many safe miles in your new vehicle!

July 08, 2024

Brittany was excellent in communication with the sale and David and Shane did a great job with making the buying process, and learning the technology of the truck easy More

by sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany
Jul 09, 2024 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Brittany, David and Shane. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

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