Performance Ford of East Hanover
East Hanover, NJ
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I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempte one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempted to sell Unnecessary parts and unnecessary service on more than one occasion multiple times. Last visit, mechanic cause damage to the vehicle, which have to be debated for the dealer to admit and correct which they did. However, I was given no compensation for not having the car for 3 days. I was also lied to by the service manager. Anthony Rubino. His attitude and customer service is absolutely horrible. He's is condescending and arrogant when speaking to customers. I elevate my complaint to the Vice President Douglas Raleigh, to which I thought was a positive discussion.However, I have not received any responses or emails or updates or telephone calls regarding my complaint or issue. My communications are ignored. I have now place in a complaint to Ford Corporate. DO NOT USE SERVICE DEPARTMENT! More
I recently leased a vehicle from Performance Ford of East Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful throughout the process. However, I felt there was a lack of transparency when it came to the final pricing. I was initially presented with a cash-out-the-door price both on the showroom floor and again in the finance office. To my surprise, I was later asked to pay more after I declined the warranty. This discrepancy made the process feel somewhat questionable. I would advise future buyers to be vigilant and confirm all final costs before concluding the sale. Despite this issue, the overall service from the staff was commendable. More
Kiara was very knowledgeable about the vehicle and helped me with understanding how the features worked. Bicky was a great help, he sold me my truck and I had a great experience overall. me with understanding how the features worked. Bicky was a great help, he sold me my truck and I had a great experience overall. More
Everyone was wonderful in helping me get my new car. I’m very happy and I originally wasn’t planning on buying a car when I came in I’m very happy and I originally wasn’t planning on buying a car when I came in More
Ayden and Kiara are very helpful. Ayden is such a wonderful sales person and Kiara was very helpful in helping me get set up with my new Bronco. Ayden is such a wonderful sales person and Kiara was very helpful in helping me get set up with my new Bronco. More
Brittany was excellent in communication with the sale and David and Shane did a great job with making the buying process, and learning the technology of the truck easy David and Shane did a great job with making the buying process, and learning the technology of the truck easy More