My Review Of Performance Toyota Scion of La Vista:
I made 2 trips to this dealership, the first trip was to test drive a Camry, the second trip was to actually discuss the price and the paper work. When we managed to start looking at the numbers, I informed the sales rep and his boss that the car was 5K over my budge, and I would have to take the weekend to think over my options and my finances. The sales rep informed me that the dealership was having a contest that day on who could get the most deposits down, and tried to convince me put a deposit down for a car I already couldn't afford. I told the sales rep I'll get back to him the following week after I thought about it. The whole time we were discussing the price I personally felt both the sales rep and his manager were both pushy and also undermining my intelligence, needless to say I was happy to get out of there.
The following week, the sales rep calls me asking if I thought about the car, I politely told him that I wasn't interested anymore and I found a car that was in my price range, he then said, "unbelievable" and hung up on me.
I ended up going to a KIA dealership to purchase a G6. Luckily, I had the nicest sales rep there who actually LISTENED to me and my budget. If the Toyota sales rep was nicer on the phone I might recommend this location to others who are looking for a car, but because of how he handled the final phone call, I will not recommend this location when searching for a car.
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Performance Toyota Scion of La VistaAdded:
1/6/2012 11:09:09 AM
Please accept my sincere apology for the actions of one of my salespeople during his follow-up call to you. It is not our policy or our culture to act in such a manner. It is, in fact, unacceptable. Our managers typically work very closely with our sales reps to help our customers select the right vehicle. It appears we were less than satisfactory in that area, as well. Your feedback is very important to us, and in this case will make us better in the future. If we can assist you in any way in the future, please don’t hesitate to contact me directly.