Performance Toyota

Got my oil changed here in December. Have had nothing but issues since. Took it to another service center. First thing they asked me was Who Did My Last Oil Change? Showed me the filter Have had nothing but issues since. Took it to another service center. First thing they asked me was Who Did My Last Oil Change? Showed me the filter which was all bent because it was not installed Properly. This Dealership is The Worst!! More

I was visiting from FL and I took my Tundra in to have a wheel rotation noise diagnosed and repaired before I drove back to FL. The Service Advisor said that I needed new rear brakes, and the fluid in the wheel rotation noise diagnosed and repaired before I drove back to FL. The Service Advisor said that I needed new rear brakes, and the fluid in the front and rear differentials was low and needed to be replaced (which concerned me because I have my vehicle routinely serviced by a FL Toyota Dealer). Six hours and $1045 later they pronounced my Tundra fixed. As soon as I drove out of Performance Toyota the noise was still there! They did not properly diagnose or fix the problem I brought the Tundra in for! So I took it back and they put "chassis ears" on the truck to locate the source of the noise (which they should have done in the first place). After 2 hours of "testing" they said the rear wheel bearing was bad - $300 in parts and $500 for installation, after already spending $1K! They did say they would "work with me" on the labor given what I already spent. I had a tight deadline to return to FL, the wheel bearing parts did not come in before I had to leave. Since I can't practically get back to Performance Toyota the whole "work with me" goodwill is now - "too bad, you're not our concern anymore". Doing the right thing for their Customers is not in their playbook! More

Performance Toyota is the absolute worst. STAY FAR AWAY!! Terrible Customer service. Will never go back. From rude clerk, to attempting to charge a 3% surcharge to use credit card (really STAY FAR AWAY!! Terrible Customer service. Will never go back. From rude clerk, to attempting to charge a 3% surcharge to use credit card (really, it's 2022 and you want to charge to use a credit card), to not checking on rewards program after asking 3 people about it then being told the manager left already, call back tomorrow. And to top it off, ask me how long I have owned the car (bought it from you in 2012 and says that right on my receipt) then insinuating I don't know how to drive a stick. Ah, I have been driving a stick longer than you have been alive sir. NEVER again will I go there. Beware, customer service is non-existant and every complaints on Google says oh, we are sorry, please feel free to contact Jim and gives you his email. More

Best car buying experience ever. Jack made it easy. We love our new Toyota Venza Limited. Great product, great people great service. Thank you! Jack made it easy. We love our new Toyota Venza Limited. Great product, great people great service. Thank you! More

If I could leave 0 stars I would. I purchased a vehicle from here and then noticed the leaf spring was broken after it had just been inspected by them too. First the manager tried tel I purchased a vehicle from here and then noticed the leaf spring was broken after it had just been inspected by them too. First the manager tried telling me I did it myself, after only having the vehicle 3 weeks and you could see it’s been broke for a while. After fighting with them they agreed to replace it. 2 weeks later I finally get a call stating it’s done. As I’m on my way in I get a call saying it’s messed up and the rear is sitting 3” higher than the front because they went the cheap way and didn’t do oem. So truck sat there another week waiting to get done. Once I got it back I noticed my radio was messed up and not aligned right and I had a bunch of dents all over my roof. Manager was not happy but agreed to fix it. During all this I just wanted my money back and they can take the truck since I’ve owned it for 2 months and didn’t even get to put 500 miles on it. Jim the “general manager” agreed to buy it back but at a completley lower price than I paid. Told me the market changed that fast in a month which is a lie. So now fast forward to today to finally getting my truck back yet again from them to the doors being covered in grease, my radio still not fixed and “overspray”? They also promised to fill my tank as well since I’ve put more miles on it driving there and back than I have in general but when I got it back the low fuel light was on. All over the panels inside my truck. Jim has now since blocked my number and refusing to help with this matter. More

Victor and Max were awesome. They were able to squeeze me in to quickly repair a flat. I was pleasantly surprised that their prices were w ithin a dollar of Costco, plus they hav They were able to squeeze me in to quickly repair a flat. I was pleasantly surprised that their prices were w ithin a dollar of Costco, plus they have free freshly ground coffee which Costco does not. They were also able to fit me in for an oil change. The other dealership I used to go to charged me for every quart of oil (not just each quart over five like most places). At Performance Toyota, all the oil was included in the price of the oil change. I only paid a few bucks extra for a fresh filter and gasket. I never saw the old gasket so I'm not sure it really needed the new one, but I'd rather be safe and not deal with leaking oil down the road. The waiting room layout seems haphazard and could use a design upgrade. I found the dining area in the adjacent Sheetz to be a better waiting spot, which has a window facing counter with power and USB outlets to work, free WiFi and made-to-order food and beer for purchase. Better pricing is available when you pay with cash, check, or a debit cards so bring one of those with you if possible. More

Just had a water pump replaced on our 2006 Prius at Performance last Friday (12 NOV 21), my wife picked up the car only to find that the driver's WeatherTech floor mat had been ripped out and placed in Performance last Friday (12 NOV 21), my wife picked up the car only to find that the driver's WeatherTech floor mat had been ripped out and placed in the rear cargo deck. A note placed on the passenger seat said the mat was removed because of safety concerns. This was after years of the mat being in place and having the car inspected and serviced by Performance; no issues all those times. The idiot mechanic that removed it (the mechanics have permission to remove such unsafe mats per Performance's protocol explained to me by Kevin Larr, Service Advisor who I finally spoke with after three previously unreturned calls) failed to vacuum or carefully remove the mat with the dirt and grit still in the mat. Instead, all the debris from the mat was simply dropped onto the carpet. I don't know if this was a case of laziness or stupidity but in may opinion, this mechanic scored 5 stars in Stupidity. After many years and several other Toyotas and paying for what has always seemed to be premium charges for service work, this was the final straw!! I must say that Kevin Larr offered to have the car detailed but I already took the simple step of vacuuming the carpet. As this Prius is a 2006, it's time to get a replacement. Will a Toyota be on the short list? NOT AT ALL!! We're likely going to get another Subaru as we have a 2014 Subaru Outback that came from a local (Leesport, PA) dealer. In the seven years of going to this Subaru dealership, their sales and service departments have Performance Toyota beat HANDS DOWN! More

We purchased a 2022 Camry Hybrid today from Juan Gonzalez at Performance Toyota! We travel an hour and a half to reach this place and pass two other Toyota dealers on the way. I don't think this dealership c at Performance Toyota! We travel an hour and a half to reach this place and pass two other Toyota dealers on the way. I don't think this dealership can be beat. No pressure, just willingness to get you in your new car after considering all of your wishes. They now offer free scheduled maintenance for life for every new vehicle purchased. Very much enjoyed our purchase experience today with Juan and General Manager Jim Henne! You won't be disappointed! More

I found a vehicle on their website, but it had t arrived, so I reserved it. I was concerned with purchasing something without seeing it, but it was exactly what I was looking for. Brian helped me with the pr so I reserved it. I was concerned with purchasing something without seeing it, but it was exactly what I was looking for. Brian helped me with the process. More

My husband and I continue to purchase cars from Performance Toyota. The sales reps do a fantastic job including Brian Hoover who helped tremendously. He managed to find the perfect car for my husba Performance Toyota. The sales reps do a fantastic job including Brian Hoover who helped tremendously. He managed to find the perfect car for my husband even though we were planning on leasing a different one. More