Perkins Chrysler Dodge Jeep RAM - Service Center
Colorado Springs, CO
174 Reviews of Perkins Chrysler Dodge Jeep RAM - Service Center
1) Disappointed that dealer has changed policy regarding giving rides to customers. It was up to 20 miles, now it is only 10 miles 2) Dealership is often out of servicing kits and fluids even after making giving rides to customers. It was up to 20 miles, now it is only 10 miles 2) Dealership is often out of servicing kits and fluids even after making appointments weeks in advance. Service has become unreliable. More
Great Dealership and friendly and great service. I will be there in the future to buy my next jeep. I will be there in the future to buy my next jeep. More
Stacy did excellent job handling my Jeep windshield warranty .Julian did excellent , getting my oil change completed quickly in order to get windshield installed.Overall great experience today.Thank Y warranty .Julian did excellent , getting my oil change completed quickly in order to get windshield installed.Overall great experience today.Thank You Joe More
Jo K. was my service writer. She conducts herself with courtesy and professionalism. I am grateful that Perkins has added high quality personnel to their was my service writer. She conducts herself with courtesy and professionalism. I am grateful that Perkins has added high quality personnel to their service department! Thank you! More
Work was completed as promised, time and cost. Carrie, service adviser is absolutely great, professional and personable. Will seek her out on next scheduled maintenance. Carrie, service adviser is absolutely great, professional and personable. Will seek her out on next scheduled maintenance. More
First, I would recommend checking multiple reviews, try to filter for service or sales, check dates of reviews-how current are they. I thought I had done this and originally went to Perkins in Colorado Spr to filter for service or sales, check dates of reviews-how current are they. I thought I had done this and originally went to Perkins in Colorado Springs, CO. For: *a check engine light that referenced the EGR cooler valve *a dash warning light at start up to “service electronic brake system” (this occurred after I pulled and checked all of the fuses in the fuse block ‘TIPM” under hood) *the cruise control not working. Their diagnosis was: replace EGR valve, replace clock spring inside steering wheel to correct the brake issue and replace the wiring harness inside steering column to correct cruise control issue. This was going to cost just under $4K. There were additional “suggested” service items for almost $1,700. I did not feel comfortable with any of the proposed work except the EGR valve replacement. So, I retrieved my vehicle. At this time, I found “Dealer Rater” online as a dealer review source. I selected AutoNation SouthWest (Denver area) because their reviews were the highest in the last 12 months of the eight dealerships that I reviewed. I asked for Colin as my service writer. I felt he was able to get me in quickly, he listened to my descriptions of the issues and when they had occurred. AutoNation’s diagnosis was: replace the EGR valve (this would correct and turn off the check engine light, apparently when this light is on, it disables the cruise control), and to reprogram the TIPM to correct the brake issue. I felt comfortable with this diagnosis because I thought it was a knowledgeable, or perhaps more experienced approach to making the required repairs. The work was performed quickly and as quoted without my spending a considerable amount of money on parts and labor that were not required. I was very happy with my experience with AutoNation SW and Colin’s help/professionalism in getting my issues resolved. I would recommend both for service on a vehicle. More
Routine maintenance: tire rotation and oil change. Services fully completed with no exceptions. Dean took time away from his then current task to adress my concerns. Services fully completed with no exceptions. Dean took time away from his then current task to adress my concerns. More