Pete Moore Chevrolet - Service Center

Auto trouble when you are on vacation can be a bummer. Pete Moore service rep Rhett Arnette was very helpful in getting us service in a very timely manor. Several other dealerships were not able to servic Pete Moore service rep Rhett Arnette was very helpful in getting us service in a very timely manor. Several other dealerships were not able to service our need for at least a week, Pete Moore did it in one day. Hats off for the kind teatment we reecived from this gentleman. Need it done call Pete Moore. Back on the beach with our auto troubles behinds us.. More

I brought my 2016 Colorado in to have an oil change and to repair a flat. I was told my tire had 2 nails in it and they were on the side wall, and I had to get a new tire. I know of a nail that was close t to repair a flat. I was told my tire had 2 nails in it and they were on the side wall, and I had to get a new tire. I know of a nail that was close to the middle of the tire, so I don't know about sidewall. What I didn't like is the person didn't show me my tire, much less the 2 nails ! I didn't see them remove my tire, so even if I asked to see the tire, I don't know who's tire I was seeing. A note--when I take tires to tire dealers to fix, they show me the tire and the problem. Also, it was advertised, if I found the same tire at a lower price, Pete Moore will match. I found a tire, when I showed the service person, the conditions came out. A tire at a lower price was found and met the condition, and I was told I would get a refund of the difference. I told them I paid with a credit card, just credit. I didn't hear anything, I called to get a status and was told the refund was being processed and I would get a check 7 - 10 days!. I won't use Pete Moore again. More

Service dept has bad customer service and this isn’t the first time this has happened I called for a loaner vehicle due to my car been there two days and still haven’t been looked at and was hung up on so t first time this has happened I called for a loaner vehicle due to my car been there two days and still haven’t been looked at and was hung up on so they definitely don’t appreciate my business and I came in to let them know how I was treated and wasn’t even acknowledged that they would do anything to Correct this action I really feel like since I’m a woman and of color they feel like they can treat me any kind of way or simply just be rude to me then when I be rude back oh she ghetto and ratchet and that’s definitely not the case and I never complain or write reviews but this here needed to be said and put out there cause like I said this isn’t the first time they have been rude why I came back ugh I don’t even know no one esp them don’t deserve a second chance and the so called manager I guess just said here let me get your keys when i said I wanted my car away from there and didn’t even apologize for how I was treated very bad business and they definitely need some training you have a job to do which you was hired for and every one In that department sucked at it even the lazy asz mechanic walking around doing nothing said thank god when mike gave him my keys and said he didn’t want to work on my car anyway i don’t know what these people have against me I’m harmless and can promise you I never did anything to these people I stopped coming to get my oil changed because I experienced bad service and it’s been almost a year maybe and my car just broke down for a theft system error and I decided to come give them another shot biggest mistake ever I have wasted three days for nothing I feel like my car could have been fixed Rhett is not listed was my service provider and whom hung up on me and mike was whom got my keys for me when I came to complain and get my vehicle and only told me they about to close so I needed to hurry and get my car moved ugh worst customer service experience ever More

Friendly and experienced salesperson Jeff Lee buying vehicles is sometimes unpleasant Jeff made my buying very pleasurable would recommend pete moore to any of my friends looking to purchase a vehicle vehicles is sometimes unpleasant Jeff made my buying very pleasurable would recommend pete moore to any of my friends looking to purchase a vehicle More

I love Pete Moore Service Department. Specifically, I find Christa, service rep and John, technician, absolutely amazing. My car is not an easy car to work on, but Christa and John always put their best find Christa, service rep and John, technician, absolutely amazing. My car is not an easy car to work on, but Christa and John always put their best foot forward to help with repairs. I have been going to Pete Moore for many years and will continue to do so. More

Ben was available for me even on his day off. He knew exactly what truck to show me once I told him what I was looking for. I couldn’t have asked for a nicer And friendlier sales person. exactly what truck to show me once I told him what I was looking for. I couldn’t have asked for a nicer And friendlier sales person. More

Do NOT entrust Pete Moore Chevrolet with your Chevrolet service needs!! Techs will damage your vehicle with the annual work that Chevy recommends and when you take it back you’re told “that’s a common prob service needs!! Techs will damage your vehicle with the annual work that Chevy recommends and when you take it back you’re told “that’s a common problem” and “you haven’t been keeping up with the ‘recommended’ service but they were the last place to service the vehicle. If there is a known issue with wheel hub bolts being stripped then why isn’t there a recall or action to rectify?! I encourage potential customers to take their business elsewhere. Would not recommend them to anyone! Why would you buy a vehicle that they will damage and then have you pay to correct their mistake? More

Awesome Dealership The last time I bought from Pete Moore was back in 1990 and I bought a new Chevy Pickup, very positive experience. Recently I went in to look at a The last time I bought from Pete Moore was back in 1990 and I bought a new Chevy Pickup, very positive experience. Recently I went in to look at a used vehicle and ended up buying it. My sales person was Dave Laughlin. Everything went well, not spectacular but we made the deal. It's the service after the sale that impressed me. The car had an issue with it's idle and was stumbling a bit. Dave took to the service department and they ironed it out, runs fine now. A few day's after I brought the car home I had my first opportunity to drive it at night, and lo and behold, I had no low beam headlights. I had to drive the car home from Navarre to Pace using my Hi beams (blinding everyone in my path)...sorry folks). Anyway, I called the dealership and they told me to bring the car in. I got there and they immediately sent me to see Jeannie in the service department. She asked me if I was going to wait for the repairs and I told her I had other things to do and would need transportation. She sent me back to the used car department and they fixed me up with something to drive. I called to check on my car about 5:00 and they said it was ready, so we went to the dealership and there it was. I almost forgot to mention. When I bought the car I asked Dave about a second key and FOB. He had a second key but no FOB. He said he would look around and see if he could find one but didn't have any luck. So I asked him if I bought new fobs could he have them programmed and he said he would. When I dropped the car off to have the headlights looked at I mentioned the key fobs (I had bought two) to Jeannie (Dave was on vacation), she said she'll look into it for me. So when we came to pick the car up, the low beams had been fixed and the key fobs were programmed. They also polished the head light lens and made them clear again. So that's it for my positive experience with Pete Moore Chevrolet. More

Lacking That Southern Hospitality My family has used this dealership for almost a decade since we purchased our first used car there together as husband and wife. At the time every emp My family has used this dealership for almost a decade since we purchased our first used car there together as husband and wife. At the time every employee in that place was kind and just had general hospitality and interpersonal skills. I have noticed in about the past 4 years a decline in the service center employees. Recently I had a very rude rep on the phone. I tried several times to speak with a supervisor and eventually did speak to someone who assured me they would remedy the issue and call me right back. They never did. They never once apologized to me for their employee being rude and not doing an even remotely decent job. From the moment I called into the repair center and was transferred to this associate I felt that she was trying to talk me out of having a recall done. This is a car I just bought not even a month ago from a private seller. Upon registering onstar I was alerted by Chevy themselves of a recall on my car. Obviously I need to take care of that. Every time this rep would ask me a question about my vehicle or the recall, she would begin talking over me or berating me with a line of questions. I would not think this would be such a difficult task for someone.... setting up a recall repair but this call was upwards of 35 min. Finally, she tells me she located the part. I asked if there were any way to get a loner vehicle (I have 3 disabled children and therapies all day for all 3 of them throughout the day and their presence in the waiting room would cause pure chaos for 4 hours) she immediately let out an audible negative verbalization (like a negative sigh). The call had already been so grueling with this women that I explained - please do not put me on the books if not. If you cannot give me a loner I understand completely but will have to use another dealership to complete this repair. She then raised her voice and in a harsh tone says, "Well do you want them to do it or do you want us to do it?!!" Well, I would have rather liked Pete Moore to do it- but given this service experience I think I will skip it and take this business and al future business elsewhere and as promised in my voicemail I intend to let all others know of my experience with this service center. More