I initially purchased my 2013 Nissan Altima from Peters brand new in December, 2012. It was a pleasant enough purchasing experience, however, they changed the financing rate on me after promising me one rate. I was unemployed at the time and needed a vehicle, so there was nothing I could do but agree. I took the car, and was happy it initially. Then, I noticed that the XM Radio became inoperable until I started the car. I brought it back to the dealership and they said “Oh yes, that’s a known issue. It can be fixed with a software upgrade. That will be $80”. I had thought they had seemed pretty honest beforehand, but I was taken aback that they sold me a defective product with defective software and were then charging me to fix said defective product that they sold me. Whatever, it was $80, so I let it slide figuring it was an anomaly.
Fast forward a few years later to 2016. After being up all night with a work related matter, I was woken up by a call from Peters Nissan trying to sell me a new car at 8AM. I was furious. I called to complain, and nobody seemed to care. After having my car serviced at their body shop, again, after being up all day and all night, I received a call from their “survey department” at 8:45PM. Again, woken up by Peters after being asked not to.
The final straw for me just occurred. My transmission was shuddering, and my car is still under warranty, so I brought it back to the dealership. I was told that the issue was software related. So I said “Okay, so you sold me a defective transmission, you can update it”. They told me it would be $200. I said that this was not acceptable since they sold me a defective product, but they weren’t willing to budge. They then tried to sell me a new battery and other assorted services for hundreds of dollars more. I called back and asked for a manger to return my call. Nate Y, the assistant service manager, returned my call. Nate was not kind. Nate informed me that it was too bad, it wasn’t covered, and even though they sold me a car with defective software in the transmission, I would need to pay $250 to fix it. I said “no, I don’t accept that, please return me my vehicle”. Nate then said “You can pay us a $200 diagnostic fee then”. I protested, and he stated “Well, we will not return your vehicle to you until you pay us your diagnostic fee”. At this point, I realized that Nate and the rest of the dealership was extremely dishonest, and played nice. There was another matter related to a strut that they did say was covered under the expensive extended warranty that I purchased, so I authorized that repair. Today, when I called in, I was told that the repairs were complete, but that “they could not release my vehicle to me until the extended warranty company pays them”, but that they will check with the same assistant manager as to whether or not they could just release the vehicle to me in some sort of illusion of “customer service”. Of course, they said that he authorized it and that I could pick up my vehicle. When I arrived, my service advisory was extremely overly friendly, and made sure to point out on the bill all the money that the extended warranty was covering. He appeared nervous as I read the entire repair bill before agreeing to hand over my credit card for the final time ever.
In the end, Peters cares nothing about your money. I’ve given them over $50,000 over the years towards the purchase of new vehicles and repairs, and this is the customer service I received. I’ll be on the phone with Nissan Corporate tomorrow morning to inform them that this is how one of their dealerships is operating. I’d highly suggest you take your business elsewhere.
I Recommend This Dealer:
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