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Peterson Chrysler Jeep Dodge - Service Center

Lumberton, NC

4.4
282 Reviews
Call Service Center (910) 812-1783

282 Reviews of Peterson Chrysler Jeep Dodge - Service Center

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April 29, 2024

Takeisha, did an excellent job keeping me updated of the progress of my vehicle. I would definitely recommend Peterson Toyota. More

by robertebell1720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Takeisha
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Apr 29, 2024 -

Peterson Chrysler Jeep Dodge responded

Robert, we're glad to know Takeisha kept you well informed about your vehicle's progress at Peterson Chrysler Jeep Dodge Ram. Thanks for recommending us!

Helpful
April 25, 2024

Amanda was great to work with and very nice got my oil changed and diagnostic done More

by cedric.liles33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Apr 26, 2024 -

Peterson Chrysler Jeep Dodge responded

We are so happy that Amanda and our Peterson Chrysler Jeep Dodge Ram team earned your five stars. Thanks for choosing us for your service needs, Cedric!

Helpful
April 25, 2024

I tell people about how you guys . I would tell them to go to Peterson. More

by HARPERMANTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy Foxx
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Apr 26, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for the great review. We look forward to seeing you again at Peterson Chrysler Jeep Dodge Ram!

Helpful
April 24, 2024

Locked my keys in car an 600 oil change. Over priced, to high for an oil change for a diesel truck More

by redhrj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Pittman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Peterson Chrysler Jeep Dodge responded

I am sorry to hear you did not have a more positive experience. We strive to offer competitive prices, so it's disappointing that we've missed the mark in your case. Your feedback is appreciated and if you would like to discuss this further, please reach out directly. Thank you, Tony Blackmon - General Manager - (910) 812-1851

Helpful
April 24, 2024

When I pulled in to the service area, I was met with. a lady who took my work order with a smile. More

by boayue45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Peterson Chrysler Jeep Dodge responded

We're thrilled our team offered at warm welcome! Thank you for choosing Peterson Chrysler Jeep Dodge Ram!

Helpful
April 21, 2024

They and the service was great. Friendly, knowledgeable staff. The wait time is what they said it would be More

by lvrjr28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Peterson Chrysler Jeep Dodge responded

We're glad to know you had a great experience with our team at Peterson Chrysler Jeep Dodge Ram. We always aim for efficient and friendly service! Thanks for the review!

Helpful
April 19, 2024

My experience is always great! ! Janera Revels has always been upfront with me about pricing and it's never a long wait to get an appointment for services needed! More

by Malona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janera Revels
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Apr 19, 2024 -

Peterson Chrysler Jeep Dodge responded

Malona, we're delighted to know that Janera and our team at Peterson Chrysler Jeep Dodge Ram have consistently provided you with great service. Thanks for sharing your experience!

Helpful
April 19, 2024

Wonderful experience, took my vehicle at designated time and was completed in a timely manner. More

by christopher2761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Coates, Nathan(parts department)
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Apr 19, 2024 -

Peterson Chrysler Jeep Dodge responded

We are glad to hear that our team provided excellent service. Thanks for choosing Peterson Chrysler Jeep Dodge Ram!

Helpful
April 18, 2024

The wait was to long. I arrived at 7:50 for my 8:00 appointment and at 8:50, I asked was my car ready and it had not been taken into the service bay for a simple tire rota More

by HDJACOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Peterson Chrysler Jeep Dodge responded

We're sorry to read that your recent experience took longer than anticipated. We strive to provide efficient service and it seems we fell short during your visit. Your feedback is valuable as it helps us improve our services, so thank you for sharing this with us. If there's anything else you'd like to discuss or if you have any other concerns, please feel free to reach out directly. Thank you, Tony Blackmon - General Manager - (910) 812-1851

Helpful
April 15, 2024

Excellent service fast and professional The service department secretary was very nice and welcoming towards all the customers More

by blessed4085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Peterson Chrysler Jeep Dodge responded

We're delighted to know that you had an excellent experience with our service department at Peterson Chrysler Jeep Dodge Ram. Thank you for the kind words about our team's professionalism and speed!

Helpful
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