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Phil Wright Autoplex - Service Center

Russellville, AR

4.6
731 Reviews
Call Service Center (877) 897-0977

731 Reviews of Phil Wright Autoplex - Service Center

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April 27, 2024

I am not convinced they had the correct info about the lights in the running boards! Said they only come on when you use the key fob to open the doors which I have never done. but they do come on at othe More

by gotu72118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Reeves, Service guy???
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Apr 30, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Phil Wright Autoplex Team

Helpful
April 26, 2024

We always have a great experience! Thank you for loaning us a car and helping us out! More

by woodardamusement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 29, 2024 -

Phil Wright Autoplex responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Phil Wright Autoplex Team

Helpful
April 26, 2024

The customer service I received was wonderful. The young lady who checked me and assisted me with all my questions was polite and professional. More

by bonniejmcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 29, 2024 -

Phil Wright Autoplex responded

Thank you so much, Bonnie, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Phil Wright Autoplex Team

Helpful
April 20, 2024

Creed Chronister who sold me the new truck did a fantastic job ! He really knows the features / technology on these new vehicles and negotiated a fair price. More

by DCOTTIN
Recommend Dealer
Yes
Employees Worked With
Creed Chronister
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Apr 23, 2024 -

Phil Wright Autoplex responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Phil Wright Autoplex Team

Helpful
March 31, 2024

Very professional and quick and service the staff are friendly and waiting room while vehicle serviced is nice More

by robertgconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Phil Wright Autoplex responded

Thank you for visiting our service department and for leaving the kind words, Robert. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Phil Wright Autoplex Team

Helpful
March 29, 2024

Dewayne was very upfront about our vehicles needs. They did a great job on servicing our vehicle. More

by POCSHAFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne
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Apr 02, 2024 -

Phil Wright Autoplex responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Phil Wright Autoplex's Service Department. Sincerely, The Phil Wright Autoplex Team

Helpful
March 22, 2024

I was able to get my truck in the shop quickly and had it back the same day it went in. More

by jwhitemyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Mar 25, 2024 -

Phil Wright Autoplex responded

Thank you for leaving us this great review! We are glad we could get your truck all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Phil Wright Autoplex Team

Helpful
March 15, 2024

Moises was very informative and kept us updated on our vehicle. Very helpful. Would recommend to anyone. More

by WES_WHORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises
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Mar 18, 2024 -

Phil Wright Autoplex responded

Thanks for your awesome review, Wes! We're very happy to hear that Moises was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Phil Wright Autoplex Team

Helpful
March 13, 2024

I am very pleased with the service personnel. They work very effectively in getting things taken care of that I requested. More

by LAVOINKETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DWAYNE and KELLY
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Mar 15, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Phil Wright Autoplex Team

Helpful
March 11, 2024

Second service in a row that my tires werent rotated as requested. The advisor spoke to me about the tires, and agreed to rotate them. I know I need tires coming soon, but I was promised rotation again. More

by rbrion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Mar 13, 2024 -

Phil Wright Autoplex responded

Thank you for providing this feedback about your experience at Phil Wright Autoplex. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

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