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Phillips Toyota

Leesburg, FL

4.9
1,677 Reviews
At Phillips Toyota, you’ll find everything you’ve always wanted and always expected from a car dealership. We put the excitement back into buying a vehicle with our Family Plan. Every New Toyota purchase comes with a Lifetime Nationwide Warranty, 4 years maintenance included and 5 years of 24 hour roadside assistance 7 day's a week. As a family owned and operated dealership, we treat people with the consideration and respect they deserve – just like our own family members. One of the common comments from first time customers is that they have never bought a vehicle before so effortlessly. We take pride in presenting our dealership everyday and it shows with the level of service you receive every time you come to our showroom. We also like to give you a little more. When you utilize our state-of-the-art service department, you’ll receive our Complimentary Shuttle Service. We also stock a wide selection of used cars including Toyota Certified Used Vehicles. Phillips Toyota offers a full selection of service areas including: New Toyota Vehicle Sales Pre-Owned Vehicle Sales Certified Service Department Car Loans & Financing Full Selection of Toyota Parts & Accessories At Phillips Toyota, our goal is always 100% Customer Satisfaction. Let us earn your business.
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8629 US-441

Leesburg, FL

34788

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Showing 1,677 reviews

July 18, 2025

The best experience I have ever had at a car dealership sales personnel were very easy to deal with More

by lloyd8162
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Burt Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Well organized and efficient layout of the dealership. Employees are knowledgeable, friendly and always have an answer to your questions or will find the right person for the answer. More

by gradyps9955
Recommend Dealer
Yes
Employees Worked With
He gave me his card but I don’t know where it is
July 17, 2025

Fast service and clean interior, good coffee and popcorn, good quality cars and friendly service people. More

by peducasse910
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tonya Stiver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

This dealership is by far the best Toyota dealer in central Florida. I drive over an hour and pass two other dealerships to get my vehicles serviced here. Tonya and the rest of the team are amazing. More

by alexlowkey
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tonya Stiver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Bert our salesman was extremely knowledgeable and helpful not pushy in anyway it was an easy experience and I’ll recommend Phillips Toyota to everyone. I talked to in the villages. Thanks again for everythin More

by Engelhardtd360
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Burt Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2025

Even though they are very busy they are timely pleasant and easy to work with. More

by 3bluebirdcourt
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Melanie Finn
July 14, 2025

I was told that this dealership was training new technicians and that it might take a little bit longer. It took almost 2 hours for them to do an oil change and tire rotation with an appointment. On More

by Thomh
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
I can’t remember the gentleman’s name that was my advisor. Very nice guy who followed up with me as soon as he had some information to share. Good guy!
Jul 14, 2025 -

Thomh responded

this is my review.

July 11, 2025

Max Victoria sold my wife and I a Grand Highlander and have nothing but great things to say about his service and professionalism. Thank you Max! More

by vallejonelson1722
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Victoria
July 11, 2025

s consultant and Tony the GM have been wonderful to work with. I would highly recommend seeing them for your next vehicle. More

by Amy09
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Max victoria
July 11, 2025

worse dealership ever. . Salesman was not up front with us about what exact vehicle accessories the vehicle i prepurchased would come with after telling us what the vehicle More

by jeff.deb.55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael "Mikey" Kuhn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Viero
Jul 11, 2025 -

Phillips Toyota responded

Deborah, We agreed to a deal, and you secured this vehicle with a deposit. Part of our transparent process is to have our customers sign a detailed consumer sheet which very clearly states features included in the vehicle being secured. You signed this sheet acknowledging all options installed on this vehicle. We also very clearly stated that we don’t hold our vehicles for anyone without a non-refundable deposit. You also signed agreeing to that. Unfortunately, you then inquired about a feature that you had not previously mentioned. We informed you that it was not included on the vehicle you secured. Rather than try to secure a different vehicle with us, you elected to purchase a vehicle elsewhere. Should you have further questions or concerns, don’t hesitate to reach out to one of our sales managers. Regards, Phillips Toyota Management

Jul 11, 2025 -

jeff.deb.55 responded

Yes, we agreed to a deal. Yes, we did not look over the fine print spec sheet we were supplied on the vehicle. But we also believed what our salesperson was telling us that vehicle (limited) came with. We trusted what we were being told which you called “hearsay”. I’ve never had a general manager of any dealership ever speak to me as you did today. You were heard quite loudly at the location we called from. You should be ashamed for using the tone we all heard. Very unprofessional for a management position. Appears customer service is not your forte.

Jul 12, 2025 -

Phillips Toyota responded

Deborah, You were responded to in a manner that mirrored the tone you used in your communication with us. While we understand that you may not have liked the response provided, it is unacceptable to question the integrity of one of our most honest and transparent team members. To clarify, you agreed to a non-refundable deposit and acknowledged the listed features of the vehicle at the time of your commitment. After we held the vehicle for a week in good faith, you informed us that you expected a feature that the vehicle was not equipped with. Rather than working with us toward a resolution, you chose to pursue a purchase elsewhere—despite being fully aware that your deposit was non-refundable. Regards, Phillips Toyota Management

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