Phillips Toyota - Service Center

Best Customer Service in Service Dept. and best Service MGR. Had a Service performed in June this year, had a small problem, Went back and forth to diagnose and finally did find the problem, Service Mgr. worked Had a Service performed in June this year, had a small problem, Went back and forth to diagnose and finally did find the problem, Service Mgr. worked with me happily every time and we resolved the problem and he took great care of me for my patience and time!!! They are the Best and don't stop till they resolve and diagnose the problem and make the customer feel as #1. When I am ready for my newer Toyotas, I am coming to Phillips Toyota for a new vehicles and all my services, They treat me as a #1 Customer and I put them all on a Pedestal ! Thank you to the whole service department and the Service Manager for all his help and courtesy,you are #1 with me forever! Bob Goudin and Christine Goudin of Eustis , FL. More

so easy I came in to have my car serviced. I had a 2 year old Toyota that was a striped down version and I missed the conveniencies and the new technology. I came in to have my car serviced. I had a 2 year old Toyota that was a striped down version and I missed the conveniencies and the new technology. I really planned on just looking and finding out the difference in price if I traded my car in. Wes explained the process and advantages of leasing and 2 hours later, left with my perfect car! And it's red...can easily find it in a sea of gray and silver! Note: one of the questions below asked the reason for the visit...even though I ended up with a new car, the original purpose was to service my existing one. More

Outstanding service. Dan Brecklin was amazing, he has great customer service skills. He helped me purchase my new 2016 Camry. Will go back when its time for a new one. Th Dan Brecklin was amazing, he has great customer service skills. He helped me purchase my new 2016 Camry. Will go back when its time for a new one. Thanks Dan!!! More

Service then new car PHILLIPS TOYOTA SCION. I had a 2006 Avalon with only 55,000 miles on it. For the past 18 months. I was concerned about when I should trade it in. Si PHILLIPS TOYOTA SCION. I had a 2006 Avalon with only 55,000 miles on it. For the past 18 months. I was concerned about when I should trade it in. Since I am a widow, and fear being taken advantage of, I discuss all major moves with my sister and brother-in-law. My brother-in-law is a General Motors man. The consensus was that it would be time when the car needed major items; such as, ac, breaks or tires. I went in for an oil change and Sam Keene advised me that major work was needed, Brakes and tires. Well, I was referred to Dan Brecklin in sales. Mr. Brecklin was very patient and thorough with his explanations concerning the car. After my test drive, I wanted my brother-in-law to see the car. Mr. Brecklin had no problem with waiting for him to come. We all went on another test drive. My brother-in-law gave his approval and said I was not being taken advantage of. Well, that was what I needed and the deal was done. Mr. Brecklin discussed thoroughly the Xzilon treatment and I came back the next day for it to be applied. I TRUSTED all people I came in contact with. Wonderful driving car! More

All Four Wheel Alignment and new struts and rear shocks inst Had all new Front Struts and Rear Shocks replaced with Rancho RS5000 series, RS5777-frt, RS5319 Rears, had a Complete Four Wheel Alignment Performed. Had all new Front Struts and Rear Shocks replaced with Rancho RS5000 series, RS5777-frt, RS5319 Rears, had a Complete Four Wheel Alignment Performed. Excellent prices and Service, Done Right the first time as ALWAYS, clean and crisp work, rides better than when new with upgraded from OEM Parts! Thank you to Techs and Service Department Personal, Best in Lake County for any make,year,model to be serviced and competitive prices and fair,BUT, Excellent work! Bob G. Eustis,FL. More

Great Service done right the FIRST TIME ! Went in For a Tranny Flush and fill with AMSOIL ATF Fuel Efficient Signature Series WS Rated at 45,000 Miles. No Hassle even though not needed till 10 Went in For a Tranny Flush and fill with AMSOIL ATF Fuel Efficient Signature Series WS Rated at 45,000 Miles. No Hassle even though not needed till 100,000, but,I am Old school and said do it,They did it, neat and clean job, done right and fast and Very friendly,courtious, both and all were GREAT, My Service Advisor lady, My Toyota Tech, and answered all and any questions I asked ver effevtivley and smart! I am always going here for all my parts and service from now on, been here many times and will buy next new Toyotas here !in 500,000 miles or more ! I Love my truck and SUV,and they treat it the same! Thank You to all the Techs and Service Advisors , Bob and Christine Goudin, Eustis FL. More

2008 Scion Xb recall I just wanna say Phillips Toyota scion is a bunch of LIARS. from the get go Friday morning when I went for a recall on my 2008 Scion xB they tried to I just wanna say Phillips Toyota scion is a bunch of LIARS. from the get go Friday morning when I went for a recall on my 2008 Scion xB they tried to get me for money. Said I needed an oil change before they can do the tests on my car for the recall said it was $29.95 for the oil change I declined to be charged and still took my car. Told me 45 mins. 2 hours later they where done. And proceeded to give me a LAUNDRY LIST OF THINGS WRONG. They did the oil change and told me couldn't do the recall tests because I have an oil leak on the oil gasket cap on the top of the engine. I need a new water pump battery oil gasket and a tune up. All to the tune of $777 and change my service advisor said with a smile ?? and asked if I wanted it done today? I said xxxx no. I want my keys. Go to check out and said I owed the $29.95 for this oil change I declined told them I am not paying ANYTHING! Spoke to Dave Newton the service manager and Sam the advisor and told them NO! So they took it off. They took me to my car in the parking lot and "showed" me this "oil leak" and it was FRESH OIL! Instead of arguing and wasting time in MY DAY OFF I told them I will take it to me regular mechanic and see what he says. Well today I took it to my regular mechanic. And guess what?! NOTHING IS WRONG WITH MY 2008 SCION XB!!! THATS RIGHT NOTHING! I will be calling there in a few minutes to make them aware of this! And as well as writing a letter to Toyota USA president! I am be a 26 year old female and be born at night but I sure as xxxx was not born last night! Please warn everyone about this place! Thank u and good night! More

Unjustified and expensive estimates On two occasions this dealership presented me with estimates for unnecessary work at an inflated price. To make matters worse, on the second occasion On two occasions this dealership presented me with estimates for unnecessary work at an inflated price. To make matters worse, on the second occasion, despite the fact that I had an appointment, I had to wait two hours for them to give me an estimate for a simple problem and then they charged me @$40 for the written estimate when they gave me no prior notice that there was a charge for the estimate. Be careful. More

Dead Battery !!! Wifes 2010 Rav4 had a bad battery,Truestart 84, still under warranty for 2-3 more month,called AAA and they tested and jumpstarted,went to Phillips To Wifes 2010 Rav4 had a bad battery,Truestart 84, still under warranty for 2-3 more month,called AAA and they tested and jumpstarted,went to Phillips Toyota,took care of FAST and FREE !!!100% warranty work with a smile.I buy all my Toyota parts here,best prices and matching!!Have had service a few times in Past and Now Going back EVERYTIME again!! I Love the Service and Professional Techs here!!! Thank You,I thought I was going to have to sell and arm,leg,and Kidney for repairs! Great Job,I LOVE PHILLIP's Toyota Leesburg! Bob and Christine Goudin of Eustis,FL. More

Very poor service. Called for appointment for 15,000 check up. Told to "just come in". 1 1/2 hr wait for oil change & another hr for "free" car wash. Needed another appointment to fix recall item I was check up. Told to "just come in". 1 1/2 hr wait for oil change & another hr for "free" car wash. Needed another appointment to fix recall item I was told could be done at time of check up. More