Phillipsburg Easton Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Phillipsburg Easton Honda:
Brought in my minivan for AC issues. Told that nothing was wrong. After my wife insisted there was, they found two leaks and replaced the hoses. Picked up the car three days later after hrs, to only have to bring it back. AC when brought it in was working, but not really cold. Got it back and it was blowing out heat and gave us an empty tank. The sales manager apologized and we demanded a loaner to get it fixed, which they did give us.
Service department and basically told me the issues we had with the car were made up by my wife.
Lease is up in December and won't be using Pburg Honda when shopping.
They have since fixed the unit claiming it was a defective part from the factory and apologized for the problem.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Phillipsburg Easton Honda:
This dealership is awful! There is always the expectation that you get ripped off buying from a dealer and I totally expect that except they take it to a new level. I bought a pre-owned vehicle where they showed me some bogus carfax report that said the vehicle was never in a car accident. I trust them (stupid I know) and find out later from my mechanic that the vehicle was in an accident and you could tell by looking at it from underneath. When I asked why they didn't catch this during their 100 point inspection or whatever it was they could not give me a very good answer however they did admit it looked like the car was in an accident.
So where I admit that part of this purchase was my own fault I would not recommend buying a car from this dealer, at least not a used one.
On a positive note I do think that their service staff is very good - both knowledgeable and curteous.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Phillipsburg Easton Honda:
My experience was with Al at Pburg Honda. He got me a better deal than I ever expected and I found his staff to be friendly and helpful with all my questions. I love my new Honda and I would highly recommend this store to all my friends and family.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Phillipsburg Easton Honda:
After a visit and with test drive , recieved an offer over the phone that evening. Next morning when contacting dealership was told the deal was off. Reason, dealership had met thier monthly quota. Tried to resolve, but recieved an apology. Not even from the sales person who took back the deal. Would not recommmend this dealership to anyone and made a case complaint to Honda headquarters.

Share on Facebook

Was this review helpful to you? Yes | No