Piazza Mazda of West Chester

I love working with the team here! I leased my CX-5 from Melcom in 2021 and will be visiting him again when my lease is up in a few months! I visited recently to look at a new CX-5 and I leased my CX-5 from Melcom in 2021 and will be visiting him again when my lease is up in a few months! I visited recently to look at a new CX-5 and was assisted by both Kevin and Melcom, and they are both wonderful. Kevin took the time to explain every detail about the vehicle, answered all my questions, and made my visit enjoyable. Melcom is knowledgeable, straightforward, honest, and his follow up is impressive. I would not go anywhere but Piazza Mazda of West Chester, and highly recommend them to anyone even considering a Mazda! More

I was really interested in purchasing a 2022 Mazda. I asked the salesman about a specific one and if there were any specials going on. I still was planning on purchasing a different one if there were n I asked the salesman about a specific one and if there were any specials going on. I still was planning on purchasing a different one if there were not. I had to call him two times with him promising to check with his manager and get right back to me. Never called me back either times. Got tired of calling so I'm now moving on. Not good business practice and makes you lose your trust in them! More

My Sales experience at Piazza could not have been better! Nick is very honest which is so important today! Was best price but frankly even if wasn’t the service would make it worth the drive over other Mazda Nick is very honest which is so important today! Was best price but frankly even if wasn’t the service would make it worth the drive over other Mazda dealers within 50 miles More

A dishonest service team that focuses on getting the most amount of money from customers. I will never buy or take any of my cars to this dealer amount of money from customers. I will never buy or take any of my cars to this dealer More

The instant we got there, we felt a warm welcome. The front desk was very informative and we didn’t wait long to discuss the car I was looking for. We made a deal and it was VERY straightforward (somethi front desk was very informative and we didn’t wait long to discuss the car I was looking for. We made a deal and it was VERY straightforward (something that’s totally rare). I went to a previous dealership and they offered 46k for a turbo mazda. Ridiculously priced, I’m getting a Mazda, not an Alfa Romeo. This one was priced at 32k with just a trim lower. They allowed me to choose from the hatchbacks that will be coming in a few days to weeks and we set the deal, I reserved the car and now I just wait. Amazing place. Love the optimism there and customer service is exceptional. More

Service was excellent as always, John and Bill got me in even though were overly busy and as always perfect service with clear understanding of pricing! even though were overly busy and as always perfect service with clear understanding of pricing! More

They sold me a car with a broken door hinge. It closed funny and I mentioned this and the scrumbag said it was fine. I figured the warranty would cover anything, so I didn't put to much thought into it. T funny and I mentioned this and the scrumbag said it was fine. I figured the warranty would cover anything, so I didn't put to much thought into it. The wind blew the door and it created a crease in the door. Now I need to pay 500 bucks to have the door fixed through my insurance company. Piazza also snuck a last minute 300 dollar charge on the deal once I arrived at their location-i need to pay them in order to purchase the car now! Call these xxxxxxxx out if they are screwing you over too. These people need to be called out. Stay away from this place. If anything use them to get a better price but have another dealership match their price. Hopefully Mazda shuts them down. More

This was the my easiest purchase ever for a car! John was great and answered all my questions . I was there less than three hours on a Saturday. Loving my new CX-5 signature and John made the whole pro was great and answered all my questions . I was there less than three hours on a Saturday. Loving my new CX-5 signature and John made the whole process painless. If you’re looking for a new Mazda go see John! More

I had a great experience there. The location is being remodeled yet they still went out of there way to make sure I was comfortable. It's going to look fantastic when it's complete. Kevin in sales took remodeled yet they still went out of there way to make sure I was comfortable. It's going to look fantastic when it's complete. Kevin in sales took so much time going over things with me. My new car was clean and ready for me when I arrived to complete paperwork. Joe the General Manager and Rick the Sales Manager both came by to introduce themselves and ask if I needed anything. Even the completing the Finance paperwork was painless. I was late discovering Mazda as a great brand but I am glad I wound up in West Chester with Piazza. More