You should know that I only write reviews if I feel strongly about a place or service (good or bad), so the fact that I am writing this shows how much I want others to avoid this place.
What an incredibly short, yet disappointing experience. I had gone in looking for a used GTI as my Mazda had broken down, so you know I was desperately seeking a car. I drove 30 minutes because they had a used GTI with the options I liked. Bruce helped me out and was ok, but quiet (not sure if that was his personality or a sales strategy to not say much). He was with a customer, but got the car for me and let me test drive it alone (probably so he could deal with the other customer...no problem with me). The car drove fantastic, but there was a ton of little things wrong with it: each wheel was scratched a good deal, there were paint chips on the front bumper (understandable), the driver's window had a small crack, the hatch knobs to keep the cover up snapped off, and most of all the passenger mirror housing was cracked about 1/4" and there were paint scrapes along the front right side. Now, I understand this is a used car and not everything gets reported to carfax, but clearly one of the two previous owners was a bad driver and hit some things. When I told Bruce all of these, he went to his manager Mike Bowers and came back offering to take $250 off the $20,995 price. This would BARELY cover the cost to fix these things. (Yes, I walked up to the service dept and asked in person)
As I was walking back to try and negotiate more, Mike Bowers was standing by the GTI. We talked about how the piece to replace the hatch knobs would need to be replaced ($70+$60 labor) and I asked him what he could do. He suddenly got aggresive in his tone and said he already gave the price. He asked me what price I wanted and I said "19,500" and he said "no" and walked away, got in the GTI and drove it around to face the other way. I couldn't believe how rude he was and how he was unwilling to acknowledge that this was a car that was in worse shape than they made it appear online.
I went in to see if Bruce had anything to offer, but he was nowhere to be found so I left. Oh, and even though 20,995 was the price they told me and $250 off was the "lowest they could go", I could have sworn I saw a lower price online. Sure enough when I got home I looked on THEIR website and it said $20,391. Some other review of this place mentions stereotypical used cars salesmen and I would agree.
In the end, Bruce was fine (albeit not good nor great) and Mike acted as if he didn't want any of my business. I understand having a bottom line and negotiating, but $250 off and literally walking away was insulting.
P.S. My experience made me rethink buying used altogether and I ended up driving to MD to King VW (Gaithersburg) to buy a brand new GTI. A completely different experience there with a friendly sales rep and pleasant experience.
I Recommend This Dealer:
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