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Planet Subaru

Hanover, MA

4.1
122 Reviews

596 Washington St

Hanover, MA

02339

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Showing 122 reviews

January 03, 2021

I went with with my wife last December when she bought a 2018 certified preowned Outback and was so impressed with their no pressure approach and the entire experience. The staff makes you feel comfortable More

by jmacuch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek
Feb 18, 2021 -

Planet Subaru responded

Hi jmacuch, Thank you for the great review and for sharing your experience! Derek has a lot of experience and really knows his stuff, so it's no surprise that he was able to find you exactly what you're looking for. He's also a great example of the friendly professionals we have on our sales team that will help you find the perfect car for you, without all the cheesy stuff that makes you cringe elsewhere. Congratulations (to you both) and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

July 24, 2020

Professional, Considerate, Knowledgeable, Fair I have found the Sales and the Service staffs at Planet Subaru in Hanover, MA to be knowledgeable, fair, helpful, and considerate. Whenever I bring m More

by Elle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ryan, Scott Chandler, and Nicy
July 12, 2020

Purchasing a car at Planet Subaru! I have purchased many cars in my lifetime, PLANET SUBARU in Hanover, MA is by far THE BEST EXPERIENCE I’ve ever had. Klaire Perkins helped me with all More

by Patty Fahey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaire Perkins and Scott Forrester
November 15, 2019

Number 5! This is my fifth outback. I have worked with David Gardner for every transaction over the years. He is professional, accommodating and incredible th More

by ebarrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gardner
Dec 10, 2019 -

Planet Subaru responded

Hi ebarrett, thank you for being a part of the Planet family for so long and for your kind words about David! He is all of the things you mention and we're lucky to have him on our team. He's a perfect example of the exceptional people we have here to help you make such an important purchase, and our goal is to make your experience an enjoyable one to boot. It's great to hear that's what you found, again and again. Congratulations and we look forward to helping you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

October 28, 2019

LEMON CARS(SPECIALLY THOSE WITH LOW MILEAGE-WATCH OUT!) This Dealership is a scam and a Joke. They claim they are transparent, but they are fake like $3.00 dollar bill. Do not waste your time and save some More

by Ron DeFreitas
Friendliness
Recommend Dealer
No
Employees Worked With
Planet Subaru
Dec 10, 2019 -

Planet Subaru responded

Hi Ron, thank you for your business. You're right that we do thoroughly disclose everything about the manufacturer buy-back vehicles we sell if you choose to buy one from us. We also take the time to make sure you plan to keep the car for many years, just as you did, so that you can enjoy the most value overall and not just save money on the day of your purchase. We understand that after such a long time it's easy to forget some of the details, especially when the car has served you well all along. We have plenty of inventory that requires no disclosure and we're just as happy if you choose one of those. We're always very frank and open about anything our customers would want to know about the car they're considering, even if not technically required. We do it because it's the right thing to do. We'd be happy to discuss this and help you find a new car if you'll give us the opportunity. Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com Read less

July 17, 2019

Best Service Director ever Matt Ryan, the service director, is absolutely outstanding. He took personal responsibility for making sure my issues were taken care of. He went abov More

by JohnC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ryan
Aug 05, 2019 -

Planet Subaru responded

Hi JohnC, Thank you for the five stars and for your kind words about Matt! He's been with us a long time and we're lucky to have him. He's a consummate professional and exactly the kind of person you want making sure your car is fixed and maintained correctly. We're glad you're back on the road and we look forward to seeing you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

May 15, 2019

Planet subaru is awesome These guys went above and beyond to get me a safe and reliable car! Not to mention the good vibes that you get when just walking through the door ther More

by Kfopiano17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauri, james
May 08, 2019

Great salesman David Gardner! David Gardner is very knowledgeable about the product he is selling. He has a big personality! He made me feel very comfortable. David answered all of More

by Makwit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime McGuiness, David Gardner
February 09, 2019

Easy, stress free experience! I usually despise the car buying process but at Planet Subaru, it was enjoyable & pain free. David Gardner was very pleasant & informative. I highly r More

by Nana K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gardner
January 29, 2019

Best car buying experiance ever I have purchased many new cars for many dealerships over the last 50 years and this was my best experience ever. Planet S ubaru's slogan (the undeale More

by happy customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Urbanowicz
Feb 18, 2019 -

Planet Subaru responded

Hi Happy Customer, thank you for such an outstanding review, it means a lot coming from someone with so much experience under their belt. We put a lot of work into making Planet Subaru stand apart from any other dealership you can visit and reviews like this let us know we're succeeding. Thank you for recognizing Eric too, we couldn't make our UnDealership philosophy come to life without exceptional people like him, who want to keep things simple and straightforward as much as you do. I'm glad you took the trip and know that our reputation isn't just hype, we look forward to helping you again in the future! Dale Lathrop, General manager (781) 826-4444x137 or dale@planetsubaru.com