Plantation Ford

I took my 2014 Ford Fiesta to Plantation Ford for Warranty work on the transmission covered by the extended warranty. It was absolutely the worst experience in my life. They treated me and my vehi Warranty work on the transmission covered by the extended warranty. It was absolutely the worst experience in my life. They treated me and my vehicle very badly. It took nearly 3 months, most of which the car just sat there. Every week I had to go there to renew the rental and fight with them and the warranty people. At the end, they just threw me the keys with no explanation of the work done, no test drive. The car wouldn't start (Dead Battery) and it wouldn't hold a charge since they left it discharged for so long. I had to purchase a new battery. I initially refused to return the rental car keys until my complants were addressed. They threatened to call the police and told me I was not welcome there anymore. The Transmission was not fixed correctly which was verified by another Ford Shop. They took the money from the Extended Warranty Policy which luckily they are covering the fix again after much effortvon my part. Avoid this place Plantation Ford.. they are mean and nasty to deal with. There are plenty other Ford Places to buy or service your Ford Car where they treat you fairly and with respect. More

Jackie was very kind and helpful, I am happy with my choice to go here choice to go here More

Ms. Jackie was very professional and helpful, she made sure I understood every thing properly sure I understood every thing properly More

I moved to South Florida in 2018 and l went to the Plantation Ford Dealership to have my vehicle service and l have not stop going there since. Their service department does an excellent job, one th Plantation Ford Dealership to have my vehicle service and l have not stop going there since. Their service department does an excellent job, one thing l think they could do to improve is a complementary car wash. That's what I was accustomed to in Washington DC.. The staff overall is super. I will always refer people to their location. More

Very responsive and professional service. Took the time needed to explain to me the claims process. Took the time needed to explain to me the claims process. More

Great experience with service today. Cody was able to take care of both my problems and considering how difficult it is get parts from the manufacturer I was grateful he was able to reso Cody was able to take care of both my problems and considering how difficult it is get parts from the manufacturer I was grateful he was able to resolve a longstanding problem. More

Service is a nightmare. If you don't agree with Mark, too bad for you, he will insinuate you are a liar. Pathetic! They would not take responsibility for the damage they did If you don't agree with Mark, too bad for you, he will insinuate you are a liar. Pathetic! They would not take responsibility for the damage they did to my wheels. TPMS was fine when I got there, did not exist when I got back into truck. I changed the rims to 20" but it was from another 2022 F-250 which I saw on site when I bought them. TPMS was fine for 2 months before I went to dealership. When truck was done warning came up on dashboard info screen. Both service writer and/or tire guy would have seen this when they first brought the truck back into service area. Neither said anything because it was not there. Service writer Adam assured me new TPMS were being installed after he went into service area at my request. I had to pay $350+ to make my truck whole again, it only has 1600 miles on it. Mark said it was MY FAULT. Hard to believe. Second issue, the new stock tires they put on my truck were partially to wholly black with yellow on the tires (1 tire). most tire shops clean the tires before they give the vehicle back. This is one sorry dealership! I thought the black & yellow would wash off, no chance. I bought 3 cleaners to no avail. I was given a sheet of paper which boasted of a 60 day guarantee if you were not happy with the tires, go back to the place you bought them for a full refund, no questions asked. I went back to Plantation Ford so called service & spoke once again to king Mark, service manager. First he said I had to call Michelin, I showed him the guarantee they gave me with the 60 day satisfaction guarantee on it & to return to place of purchase for refund. He abruptly said NO, I had to call tire manufacturer. He then went on a few moments later & said he has honored this guarantee in the past & Michelin owed him (Plantation Ford I guess) $5000, which they have never paid. So he admitted he should & has honored the tire warranty in the past but because he could not make his vendors pay what he said Michelin owes he would not honor guarantee for me. Absurd. I could go on but I am sure this shows the mistreatment I have gone through at Plantation Ford. I live in Plantation & bought this truck there because of that & even paid $1000 over sticker price. If you don't want to be treated like a second-rate citizen, don't go to Plantation Ford!! More

I recently purchased a brand new Ford Maverick from Plantation Ford via a custom order I placed last year, and I have to say that I'm thoroughly impressed with this dealership! Unlike other Ford dealer Plantation Ford via a custom order I placed last year, and I have to say that I'm thoroughly impressed with this dealership! Unlike other Ford dealerships in the region that I've dealt with in the past, the staff at Plantation Ford were refreshingly transparent and honest. They didn't try to push me into a purchase or sell me something that I didn't want or need. I had never done business with them before, but I contacted several Ford dealerships before I placed my custom order, and only Plantation Ford passed my vetting process. I am so glad I chose them! Fredy Llerena and Duane Diaz from the sales staff were both incredibly helpful and knowledgeable. Throughout the entire process, the staff at Plantation Ford kept their word and were always upfront and transparent about everything. They didn't try to hide any fees or surprise me with hidden costs, which was a huge relief after dealing with other dealerships in the area. Winston Howell from their finance department made the finance and paperwork process quick and easy, and I was able to do it all from home. Overall, I would highly recommend Plantation Ford to anyone looking to purchase a new or used car. The staff is friendly, helpful, and truly cares about their customers. If you're tired of dealing with pushy or dishonest salespeople, contact Plantation Ford for a smooth and stress-free car buying experience. They are not my closest Ford dealer, but they will still get all my future Ford-related business. More

My salesman Rafael was Great! Very knowledgeable & friendly. Can't say enough!! I would recommend him without hesitation. Very knowledgeable & friendly. Can't say enough!! I would recommend him without hesitation. More

This was absolutely the very best experience my wife and I have ever had purchasing a vehicle! All the staff at Plantation were very friendly and helpful. Duane Diaz, our Sales Consultant, answered all I have ever had purchasing a vehicle! All the staff at Plantation were very friendly and helpful. Duane Diaz, our Sales Consultant, answered all our questions and offered us excellent customer service in every way with such a friendly and pleasant demeanor. It was quite refreshing! Brian Mineweaser got our windows tinted for us right away and he was also very pleasant and efficient. His communication was spot on! Winston in finance made the transaction so easy…it was amazing. Every single member of the Plantation staff that we came across were very nice. We will definitely recommend you to people we know. Thank you, Duane, et al, for giving us such an incredibly flawless buying experience! You are awesome! More