Plantation Ford

Jackie was very thorough and professional. She explained the entire process in detail. She was so kind that she called me to inform me that they had some cancellations and I could bring my car She explained the entire process in detail. She was so kind that she called me to inform me that they had some cancellations and I could bring my car in earlier so repairs could be started. She is respectful, kind and ver courteous and empathetic to your needs and concerns. More

Great experience. Very knowledgeable and friendly staff. Would highly recommend Plantation Ford and their team. Very knowledgeable and friendly staff. Would highly recommend Plantation Ford and their team. More

Jackie, who works at the front desk in the Repair Dept. , is the best of the best! She is professional, pleasant and patient! She addressed all of our concerns and answered all of our questions and helped , is the best of the best! She is professional, pleasant and patient! She addressed all of our concerns and answered all of our questions and helped expedite the whole process. More

Stay Away from this dealership if you buy a vehicle from them hope that nothing goes wrong they don’t accept any responsibility… The manager Brandon and sakes person John and Joseph wash their hands on my them hope that nothing goes wrong they don’t accept any responsibility… The manager Brandon and sakes person John and Joseph wash their hands on my issues with my brand new truck……… More

Acceptable car service with unacceptable customer service. Car was at the dealership for a diagnostic for a total of 8 days. Upfront time estimate for the car to be seen by a mechanic was "a coupl service. Car was at the dealership for a diagnostic for a total of 8 days. Upfront time estimate for the car to be seen by a mechanic was "a couple of days." From the time I dropped off the car untill the time I picked it up I received no proactive communication from the service center about the expected timeline or status of the vehicle. Three days after the car was dropped off, having not heard anything, I started calling my assigned service representative (Jose) to get an update on the service status of the vehicle. I called a total of 12 times over the following 5 days. Not a single one of those calls was answered. I left a voice mail each of those 12 times with my name and number requesting a call back and did not receive a single call back. After 8 days of being ignored by the service representative I contacted the dealership receptionist first thing in the morning and asked to speak to the service manager. The receptionist was able to confirm that the car had been looked at the previous day and was ready to be picked up (when were they planning to let me know?) and informed me that the service manager would call me back shortly to discuss the details of the service. He never did. Diagnostic work on the car was fine, but the communication was atrocious. More

I’m working down in the area and my 2021 350 had a couple little problems called plantation and brought it in. Jose realized I needed my truck for work and it wasn’t down but a couple days. Jose treated me a little problems called plantation and brought it in. Jose realized I needed my truck for work and it wasn’t down but a couple days. Jose treated me as if I bought the truck from them and even more remarkable he treated me as if we have been friends for years. More

Jose was an awesome service advisor,prompt and honest and very detailed ,keep up the good job!! very detailed ,keep up the good job!! More

The owner of this place Mike Hooley is not a great person at all he’s nice to peoples faces but he is a huge back stabber and a liar at all he’s nice to peoples faces but he is a huge back stabber and a liar More

Yesterday, I picked up my MUSTANG as agreed. I paid $ 702 and left. Unfortunately I found that the car was delivered to me dirty and smelly. The passenger seat was fully reclined as if it had I paid $ 702 and left. Unfortunately I found that the car was delivered to me dirty and smelly. The passenger seat was fully reclined as if it had been the rest of a homeless. Now, I don't expect it to be returned to me clean, but at least not dirty. I also own a TOYOTA LAND CRUISER and in the past I had a MAZDA, where I performed all the services and the car was always returned to me clean and perfumed, in addition, under pandemic, even sanitized. Spending $ 700, it seems to me that a minimum of attention to a customer who has always carried out by maintenance service at FORD PLANTATION is a must. Then, the icing on the cake: the resolution of the claim regarding the rear camera defect was carried out by low-level amateurs, in addition to having left the trunk dirty with debris of copper and wire, the wires were left unprotected and not secured to the bodywork. (See pics) Therefore, I believe that my trust in FORD PLANTATION is definitively closed. With the consequence that, the work of the replacement of the tank and the next services will be carried out by a different subject, and that my above complaint and review will be transmitted to the various automotive sites. More

Plantation Ford is a great place to buy a new or pre owned vehicle. Top notch crew! owned vehicle. Top notch crew! More