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Plaza Toyota - Service Center

4.6

248 Lifetime Service Reviews

2721 Nostrand Avenue, Brooklyn, New York 11210

248 Reviews of Plaza Toyota - Service Center

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December 08, 2016

"Smooth Service"

- bajanstefan18

Jaimmy was professional and greeted me as soon as I arrived. He briefed me on the work that would be done to the car before hand and escorted me to the waiting area. My service was completely in a timely manner and I would easily recommend this servicing center to anyone.

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Recommend Dealer
Yes
Employees Worked With
Jaimmy
December 08, 2016

"120,000 Mile checkup"

- Tagg

I did not have to wait for a service agent. Amelia was very courteous and helpful. She understood what I needed to have done. I was provided courteous shuttle service to a nearby appointment. And the car was ready earlier than estimated.

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Recommend Dealer
Yes
Employees Worked With
Amelia Adjohda
December 07, 2016

"Good Experience"

- kar7

Kelly Ann Jacobs was great at communicating what needed to be done on my Prius and keeping me informed about the progress. Service was efficient and complete.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 08, 2016 -

Plaza Toyota responded

We appreciate the feedback about Kelly Ann and our service team! We are honored to have your praise and look forward to working with you again.

December 05, 2016

"Expectations Exceded"

- Anselvaggio

Jimmy was the service manager for the 10K service only 2016 Camry SE. I cannot begin to say how amazed and pleased I was with the service he provided me. I had a 10:15am appointment and arrived early due to my 8 am personal appointment being cancelled. Jimmy greated me with a smile and got me into the service queue. I had a view of my car being serviced and was amazed that it wasn't just sitting there. Someone was working on it!!!! I say this because I had my 5K service done at another dealership and I waited and waited and waited....even though I had one of the first appointments and was there on time. Based on my experience I was fearful of taking my Camry in to another dealership. I anticipate that this service call should be about a quarter of the time I wasted at the other dealership. I had one minor issue that was my fault for not informing the technician about an aftermarket part. Once the issue was identified, Jimmy took care of it super fast. Just to sum it up, Jimmy was aces and deserves more than five stars. He not only met my expectations, he exceeded them. I was out of my early walk in even before my original appointment. He gained a customer today! Many thanks for making my rainy day a little brighter!

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Recommend Dealer
Yes
Employees Worked With
Jimmy from Toyota Service
Dec 06, 2016 -

Plaza Toyota responded

Thank you so much for your kind words about Jimmy! We love having him on our team and we're glad he could provide you with an excellent buying experience. Loyal customers like yourself help build our business. We really appreciate your loyalty and look forward to serving you again.

December 02, 2016

"Good experience"

- Highlander

Kelly my service representative was very pleasant and took time to explain the repairs that was needed for my Toyota SUV Highlander 2006. Hopefully this experience would have me coming back to the dealership to service my vehicle.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 05, 2016 -

Plaza Toyota responded

Thank you so much for your 5 star review and kind comments. We are happy that Kelly provided you with a satisfactory sales experience. We appreciate your business and look forward to seeing you again.

December 02, 2016

"Service"

- joe4nyc100

25000 mile inspection and the New York state inspection. Everything was explained to me both before and afterwards. I never felt I was alone at any time

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Recommend Dealer
Yes
Employees Worked With
Rachel Pinsky
4.6
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 02, 2016 -

Plaza Toyota responded

We're glad to hear that your inspection went well! Don't hesitate to give us a call if you need anything ans we'll see you soon!

December 01, 2016

"Recent Plaza Toyota Service "

- Yvonne330

I made 2 visits this week to Plaza Toyota for the Nov special of oil change etc and also an inspection on my Corolla. I've always had my car serviced there and never had any problem except for a long wait at times. I was very impressed with the Rep I had this time on both days, she was very friendly, quite professional and had great Customer Service experience and I made it known to her. Her name is Kelly Ann and hiring more Reps like her would be great, and keeping them would even be better. Rewards and bonuses can keep Reps like her and reduce frequent turnovers which I have noticed over the years.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 30, 2016

"Oil change and fixing a recall "

- Honda 386

Everyone is very friendly and caring. The service is very effective. The reason for the visit was oil change, then I was told that there was a recall on my car and it was fixed at the same time.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 01, 2016 -

Plaza Toyota responded

Thank you so much for taking the time to leave us a review! Please let us know if you have any additional questions or if we can help you with anything else. Have a great day!

November 30, 2016

"Kelly has great Customer Service skills"

- Trinikesha

My 1st experience with a different Rep at Plaza Toyota was not good. He made me feel rushed and seemed more concerned about my rating on the survey than my car. My car was purchased & usually serviced at Toyota of Manhattan. Eventhough I didn't like my first visit at your Brooklyn location I returned this week to do my inspection. Kelly was friendly, personable and professional. She didn't try to force me to add on anything extra. She also didn't mention the survey which I loved. Due to my interaction with Kelly I would return. Only when she is available. Side note: Toyota of Manhattan doesn't rate their employees on surveys and they still provide EXCELLENT customer service. I think your survey program needs to be revised and not linked to wages or compensation unless it's a bonus. Find a different reward program for your staff and they will focus more on the actual customers. Normally I don't respond to surveys at all but I'm doing it because you need to know you have a gem for an employee named Kelly. If you don't find a better way to reward your employees you'lol lose them.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 01, 2016 -

Plaza Toyota responded

We appreciate your honest feedback. It has been duly noted and will help shape the way we improve in the future. Thank you!

November 17, 2016

"The service was fast and I was able to ride the shuttle back"

- Michaella

The service was fast and the shuttle service was very accomodating since I had left my cell phone home the service rep was very ftiendly

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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