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Plaza Toyota - Service Center

4.6

357 Lifetime Service Reviews

2721 Nostrand Avenue, Brooklyn, New York 11210

357 Reviews of Plaza Toyota - Service Center

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July 27, 2017

"Good service"

- Teopatra

I visited this Toyota Plaza for an oil change. To nake appointment was very easy. When I got there everyone was very nice and pleaent. I waited and my car was ready as promised. Overall my experiance using thus service place was nice.

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Yes
Employees Worked With
I dont remember the persons name but he was very nice .
July 16, 2017

"Excellent service "

- Omair

I went to the dealership on my oil changed the job was done perfectly I was really very happy for that at very competitive prices

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Yes
Employees Worked With
Micheal at services desk
July 15, 2017

"great service"

- anna66

arrived at 8 am and out by 9:45 am thanks for the great service will use your service center again. thanks Rachel for your pleasant smile

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Yes
Employees Worked With
Rachel Pinsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 15, 2017

"Great experience "

- Mike

I dropped my car off on my way to work and was able to pick it up without delay when I returned. The representative called me during the day to give me an update and to confirm I wanted to go along with the recommended service.

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Yes
Employees Worked With
Mike
July 13, 2017

"Inspection"

- roddon2669

Though the customer service was excellent. The wait time for a new leased car Inspection was way too long. I waited at least 2 hours for something that should have taken 10 min with a new car. I know others were ahead of me, but car inspections should have it's own line.

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Yes
Employees Worked With
Tessa Luis
July 09, 2017

"Great "

- Friendly14

Shelly was great and personable . She also was very professional and gave a very appropriate time for length of service. Would not hesitate to recommend her services. Excellent customer service.

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Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 06, 2017

"Oil Change"

- toyota

Nothing special - regular oil change. Serrvie agent was friendly and provided the vehicle back to me a the scheduled time. Other than that nothing to add

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Yes
Employees Worked With
Mike
June 29, 2017

"Second time is not a fluke."

- Anselvaggio

I stopped in for my 15k mile service. Mike was my service manager. I asked if the car would be done by such and such time and he said they would do their best. Guess what? It was ready before I needed it. My 10k mile was also under the time promised. I hesitated bringing my car I since I haven't had the best experience in the service departments of Manhattan Toyota as well as Bay Ridge Toyota. But Plaza got it right twice. They also met me on price when I purchased the car. They are a smooth operation and Mike and Jimmy are great in the Service Department. Thanks again for the exemplary service!

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Yes
Employees Worked With
Alex Grabowksi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michael Tai-Chong
June 29, 2017

"Things went smoothly "

- Highlander 1

It was a fast track and signed in my service was taken care of. Every thing was taken care and all of the work that was done was explained to me.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 28, 2017

"Dishonest dealer, disappointing experience"

- vmartinova

Dishonest dealer, disappointing experience. I have been using this dealership for at least 6 years , mostly for Toyota Care complimentary service for my leased Camry. Last week I had an ABS brake light on and went to check it out. They said they found outside damage and charged me a lot for the part replacement. Well.., fine.., may be. But I also found on invoice that they did 25000 Toyota Care service, which I didn't request and was too early to do. I had a 20000 service just a week ago, my mileage is 17632; I had a sticker on windshield saying that next Toyota Care is on November or with 220000 mileage. The sticker was removed from the windshield. I believe that 25K Toyota Care is fraud and have serious doubts that ABS service was honest.

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Recommend Dealer
No
Employees Worked With
Luis Cueva
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