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Plaza Toyota - Service Center

2721 Nostrand Avenue, Brooklyn, 11210
Service: (800) 558-8012
Makes: Scion|Service Center|Toyota
 

Good
83% Recommend

Overall Rating 4

22 Lifetime Reviews

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Plaza Toyota - Service Center
22 Lifetime Reviews

Hours: Closed

Plaza Toyota - Service Center Info
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About This Service Center | Hours | Amenities

About Plaza Toyota

At Plaza Auto Mall Toyota, please review our extensive inventory of Toyota cars, trucks, and SUV's, including the Toyota Tacoma, Corolla, Camry. We work hard to get you into the vehicle you have always wanted. That new Toyota is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Brooklyn, NY. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Plaza Auto Mall Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Brooklyn, NY facility. Plaza Auto Mall Toyota service department strives for 100% customer satisfaction. From repairs to general maintenance such as oil changes to major repairs, let Plaza Auto Mall Toyota service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. At Plaza Auto Mall Toyota, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, Please feel free to contact us or call our Internet Department at (888) 573-4029. Plaza Toyota 2721 Nostrand Avenue Brooklyn, NY 11210

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday Closed

22 Service Center Reviews
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Reason For Visit
Service

"I'm always very happy with plaza service. I was upset..."

I'm always very happy with plaza service. I was upset William Wallace was no longer an advisor. But when my vehicle was being checked in he came and said hello and told me he is now assitant manager and over looks the work in the shop, and don't worry he will make sure my car gets done fast and the right way, which made me happy. When my car was done he came over explained when next service is due and treated me just the way he always does which I love. I will always come back to toyota for treatment like that. Thanks again Donna

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Service

"Brought my car for service after collision. The car was..."

Brought my car for service after collision. The car was relocated to another body shop without my consent, and they were trying to hide it, saying all repairs were done in toyota body shop. When got the car back, there were dots of paint from spray everywhere on the car, the trunk was scratched all over the place, Paul and his colleague were rude and used inappropriate jokes about my accent (English is not my first language). Thought I could trust Toyota, not any more! Awful service!

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4
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Employees dealt with

Paul (the body shop)

Plaza Toyota responded to this review

July 05, 2013

Dear Customer, I am disappointed to hear of your negative experience with the dealership. I have been attempting to get in touch with you to see how your follow-up appointment went to have your issues resolved. I can only assume that, seeing as I've heard nothing back, your problems were taken care of. Please do get in touch to let me know. At Plaza, we take customer concerns seriously and I will be happy to assist you in any way I possibly can. Sincerely, Tony Saunders Customer Service Manager Plaza Auto Mall



Reason For Visit
Service

"Brian Suruj was always listened to my concerns about my..."

Brian Suruj was always listened to my concerns about my 2005 Toyota Camry. He explained the repairs necessary and the priority in which they should be done. Although I don't own this car any more as of last week, I'm sure I will request him when it is time for my new car to be serviced.

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"William Wallace the service guy is by far the best ive..."

William Wallace the service guy is by far the best ive ever dealt with in any service dept he is honest, truthful and fixed my problem right the first time . Thankyou !!!

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Employees dealt with

william wallace


Reason For Visit
Service

"Brian addressed all my concerns so that I was satisfied..."

Brian addressed all my concerns so that I was satisfied upon completion of service to my car. I lost my car key and my car was returned to me in a timely fashion.

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"Issue has been resolved on December 04, 2012 to my..."

Issue has been resolved on December 04, 2012 to my satisfaction Management has been responsive to my issues, addressed them and resolved them quickly and professionally.

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Mr Ki Bum Bae


Reason For Visit
Service

"The staff at this dealership went above and beyond to..."

The staff at this dealership went above and beyond to assist me today. I drove to the dealership in my 2008 Corolla, and left the dealership in my 2012 Corolla. I love my new car! Thank you, Carlos and Mohammed. See you soon......with new customers!

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Carlos Calderon and Mohammed Ali


Reason For Visit
Service

"My wife and I lease a 2009 Honda accord and 2010 toyota -..."

My wife and I lease a 2009 Honda accord and 2010 toyota - The service departments run by Mike alvarez and Vladamir D (Honda) are topnotch. Not only are Mike and Vlad curteous and respectful but also extremely efficient. Service is what separates one Dealer from another and in my 50 years of leasing and owning cars they are the best! Joy and Victor Barron

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"From the second I drove in for service I was approached..."

From the second I drove in for service I was approached with Courteous Knowledgable and Caring personnel. Mr Earl Daniel, one of the new Service Advisors introduced himself, and asked what I needed to have done. Most of this was already on his computer from my calling in the night before to make the appointment. Everything that I asked to be done was accomplished. As a Matter of fact I forgot to ask that an Inspection be Performed and when I went back to ask the Advisor he took care of it right away. Mr Mike Alvarez, the Toyota Service Manager, recognized me and came over to say hello and asked if everything was OK. I said everything and everyone were wonderful. The Lounge area where I wait for the car to be serviced is very clean and has Vending Machines and free Donuts for all customers. Every person of the staff that I met during my Service experience, was Informative, Knowledgeable and Polite. In my overall experience, I felt that everyone couldn't do enough for me. The price of the service was excellent, because I heve free service as a result of my purchasing the 2011 Toyota Avalon. This is my fifth Toyota Avalon, in about 17 and 1/2 years. Each year that I come back for Service, Mr Alvarez, makes my Service Department experience better and better. Sincerely, Leonard Nurkin

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"Mike Alvarez, service manager at Plaza Toyota, Brooklyn,..."

Mike Alvarez, service manager at Plaza Toyota, Brooklyn, NY is an outstanding service manager who has taken care of my previous Corolla which I traded in yesterday for a new Corolla. He is courteous, efficient, knowledgable and trustworthy. He helped me through the process of trading in my car and purchasing a 2012 Corolla by introducing me to the sales manager, Angelo, who then assigned a salesman, Nana Sono to me . After the transaction went through, Mike took time out of his busy schedule to show me the various operational aspects of my new car, for example, how to set up and use the Blue Tooth which I never imagined using before due to my limited knowledge of technology. He also supervised the installation of the body molding which I purchased from the dealership. In summation, it was because of Mike Alvarez that I chose to trade and purchase my car at this dealership, since, as we all know, the service department is actually the most important department of any dealership for all the obvious reasons. I look forward to having Mike service my new car for as long as I keep it. He should be commended. Sincerely, Linda Lasker

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