Kelly Ann was the service agent who assisted me, and she was an excellent representative: straightforward, clear spoken, and friendly. I wanted to have a tire patched. The service technician said that was not possible, and the tire had to be replaced. I was given a price quote that was quite expensive, and given no other options. After the tire was replaced, I discovered that it was the most expensive line of tires that Toyota carries. Having purchased 2 new tires 10 days earlier from a different Toyota dealership (Westbury Toyota), I know that they are supposed to have other options available. Also, the technician claimed that he did a "diagnostic" of the vehicle finding problems that the other dealership did not 10 days prior. I am quite familiar with the electronic diagnostic that Toyota normally runs, and asked for more information from Kelly Ann. She said that the technician's "diagnostic" was looking beneath the vehicle and driving around the block. While I agree that these are important components of a diagnostic, they are not complete. The technician also admitted that he recommended repairs based on sounds that were "a little funny," and made no mention of an electronic or visual inspection under the hood. Honestly he was describing sounds the vehicle makes when it is not properly warmed up before driving it. I will continue to visit Westbury Toyota on Long Island rather than return to Brooklyn Plaza Toyota if I can help it.