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Plaza Toyota - Service Center

4.6

260 Lifetime Service Reviews

2721 Nostrand Avenue, Brooklyn, New York 11210

260 Reviews of Plaza Toyota - Service Center

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January 14, 2017

"Good But Pricey"

- Trinikesha

My Service Provider Amelia was professional. Service time was fine. My only issue was the price. I usually go to the Toyota Dealer in Manhattan & every Service Provider always gives at least a 10% discount on Service. Doesn't sound like much but when you spend over $1,000 it helps. Amelia asked if I had coupons. I've visited the Brooklyn location 3 times in the last 6 months but haven't received any.

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Recommend Dealer
Yes
Employees Worked With
Amelia
January 10, 2017

"Great "

- Stephen11

Today was my 2nd visit to toyota plaza.customer service is great and friendly.i was amazed with my service rep he was kind,helpful and very friendly wouldn't stop until the work was done.

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Recommend Dealer
Yes
Employees Worked With
Jimmy Michel
Jan 11, 2017 -

Plaza Toyota responded

Thank you for the feedback! Loyal customers like yourself help build our business. If you have any further needs, do not hesitate to come back to visit us!

January 07, 2017

"Great service!!"

- Ash

The wait was lengthy but well worth it. The guy I got was very courteous explained to me in detail what my car needed and what they were going to do.

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Recommend Dealer
Yes
Employees Worked With
Jimmy Michel
Jan 09, 2017 -

Plaza Toyota responded

We appreciate your feedback and we'll see you soon!

January 02, 2017

"Ms. Jacobs"

- K. Williams

Ms. Jacobs was excellent. She was willing to take time to explain anything I was unsure about while continuing to be courteous and professional. She kept me informed about the status of the work being performed and explained everything in its entirety. Great service. Thank you Ms. Jacobs and Toyota.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 03, 2017 -

Plaza Toyota responded

Thank you for taking the time out of your day to let us know how we did, we truly appreciate your loyalty and look forward to working with you again.

December 31, 2016

"Well pleased "

- Marietta 23

Good experience ms Jacob was great very informative love her approach with client will come back because of her spoke to me about what needed to get fixed which was great love her

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 03, 2017 -

Plaza Toyota responded

We're glad to hear that Kelly Ann was able to help! We appreciate your business and look forward to seeing you again.

December 28, 2016

"The service was excellent."

- Rhotaunda Hanson

Toyota has the best quality of cars and there people are very professional.The sales people explain the produce to you and make sure you understand.

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Recommend Dealer
Yes
Employees Worked With
Rachel Pinsky
4.6
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 29, 2016 -

Plaza Toyota responded

We're glad to have been of help! Thank you for this feedback and don't hesitate to give us a call for anything!

December 28, 2016

"Service"

- Greta Tim

Service advisor Jimmy was very efficient in getting my car serviced and inspected. He kept me up to date on service time completion. Everything worked out well.

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Recommend Dealer
Yes
Employees Worked With
Jimmy
Dec 29, 2016 -

Plaza Toyota responded

We're glad to hear that Jimmy was able to provide fast and efficient service! We sincerely appreciate your feedback.

December 28, 2016

"Comfortable"

- PanaRootz

The person who assisted me name was Mike. My car was recalled because of the backseat's seatbealts. He was very pleasant and made my experience comfortable. He was very knowledgeable and told me what other services my SUV needed. Which I was already aware of yet he explained the importance of taking care of it immediately. Overall, I was pleased and will be going back to service my car.

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Recommend Dealer
Yes
Employees Worked With
MIKE L. (ASIAN) (service my car)
Jan 09, 2017 -

Plaza Toyota responded

Thank you so much for taking the time to leave us a review! Please let us know if you have any additional questions or if we can help you with anything else. Have a great day!

December 26, 2016

"Great experience"

- PN

I had a great experience working with Plaza Auto, as usual. Jay Michel takes his time to explain the process. He works hard to make sure that the car is serviced quickly and accurately so he can send me on my merry way!

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Recommend Dealer
Yes
Employees Worked With
Jay Michel
Dec 27, 2016 -

Plaza Toyota responded

Thank you for your feedback about our service team. Feel free to stop by or contact us if you need anything else.

December 22, 2016

"adequate, overpriced"

- bluecorolla2004

Kelly Ann was the service agent who assisted me, and she was an excellent representative: straightforward, clear spoken, and friendly. I wanted to have a tire patched. The service technician said that was not possible, and the tire had to be replaced. I was given a price quote that was quite expensive, and given no other options. After the tire was replaced, I discovered that it was the most expensive line of tires that Toyota carries. Having purchased 2 new tires 10 days earlier from a different Toyota dealership (Westbury Toyota), I know that they are supposed to have other options available. Also, the technician claimed that he did a "diagnostic" of the vehicle finding problems that the other dealership did not 10 days prior. I am quite familiar with the electronic diagnostic that Toyota normally runs, and asked for more information from Kelly Ann. She said that the technician's "diagnostic" was looking beneath the vehicle and driving around the block. While I agree that these are important components of a diagnostic, they are not complete. The technician also admitted that he recommended repairs based on sounds that were "a little funny," and made no mention of an electronic or visual inspection under the hood. Honestly he was describing sounds the vehicle makes when it is not properly warmed up before driving it. I will continue to visit Westbury Toyota on Long Island rather than return to Brooklyn Plaza Toyota if I can help it.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : service technician who did not give a name
Jan 09, 2017 -

Plaza Toyota responded

Thank you for this feedback. Please fill out this form http://www.plazaautomall.com/customer-feedback, so that we can have a manager contact you as soon as possible.

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