I got an appointment asap, the employees are pleasant. Jay who helped me is excellent. I was treated with respect and given information I need to know. He helped me through my warranty to fix what was the problem and definitely kudos to the mechanics and technicians who works behind the scenes.
The Technician messed-up the driver side mat, and he did not drive the car to ensure the alignment was correct, the car is doing the opposite, pulling to the right instead of to the left, the reason for which I brought it in for alignment!!!
I had requested a bodywork estimate at the time I set up the appointment and mentioned it when I handed over my vehicle but I did not get any estimate.
At the end of the service after I paid my bill the representative was no where to be found. I stood outside the dealership on the pavement waiting for my car not knowing what to do. Finally after 5-10 minutes I asked a worker about my car then he went into the building and got my car.
Unfortunately I did not get the estimate on the body work for my car.
The young man name J, was informative, very clear about what was need and he didn't, thank God, bagger me on what he thought was best for my budget. After we worked on the final cost he thought would be fair to see if discounts were available. Thoughtful and Respectful. Thank you J.
I was very satisfied with my visit. The adviser Jimmy was very polite and professional. He explained his recommendations and helped me to decide what service had to be done to keep my car in the best condition. Good job!
I had a 9:30am appointment for 10K miles service and NYS inspection, Jay met me as I pulled and got the process rolling. He kept me informed during the whole process, I would recommend Plaza to all.
Keep up the great service!
I had a 8:15 appointment i reached 8mins begpr time mike helped me the entire teem was efficient and with 2 hrs i was out.. the dealer prpbide coffee and donuts Wi-Fi network a very comfortable setting so i could wait or work on my labtop .. excellent condition polite staff....