Pohanka Acura

Overwhelmingly FANTASTIC experience! THEY ARE THE BEST! Outstanding experience! I couldn’t be happier with how everything turned out. I didn’t have much time to run around from dealership to dealership talk Outstanding experience! I couldn’t be happier with how everything turned out. I didn’t have much time to run around from dealership to dealership talking and negotiating so I decided to reach out to a few dealerships on the internet. I was extremely disappointed in the lack of response I got from every OTHER dealership, UNTIL I had the PLEASURE of coming across the staff at Pohanka Acura. Joseph Nwakanze was EXTREMELY prompt and professional. He immediately gained my trust with his delightful manner and professionalism. I gave him my needs and requested that he worked with me to get to payment that I wanted to be at. He did this without playing games or making me feel uneasy. I sent him a text message the next day and asked him if I could make an appointment to meet with him and test drive the car. He immediately replied and said that he was not in town but would have his colleague, Philip “Flip”, assist me. Philip sent me a text message shortly after and assured me that he would have the car waiting for me to drive. When I arrived to the dealership Philip greeted me with a big smile and a great attitude. He was a pleasure to work with. He went over the vehicle in great detail and impressed me with his extensive product knowledge. I told Philip that I would not be purchasing the car today because I was still working with VW to have them buy back my diesel vehicle. He didn’t pressure me at all and was very understanding. Before I left I had the opportunity to chat with the New Car Manager, Tony Ramazani. He was wonderful and also a pleasure to speak with. He was knowledgeable on the VW matter and expressed his interest in assisting me in any way possible. This group of guys totally blew me away with their professionalism. It was totally unlike anything I had dealt with at other dealerships in the past. I returned a few days later and was able to meet Joseph in person. He completed the transaction and also assisted me in dropping off my old VW to the VW dealership a few weeks later. Joseph was very kind to text me every few days to remind me of the date and time he would meet me at VW. Totally unexpected. It made me feel like he really did care about his customers. Tony offered to let me store my VW at their dealership so I didn’t have to take up space at my home. It was a very kind offer and very much appreciated. This dealership knows what customer service is. I didn’t purchase the most expensive Acura, but they made me feel like I was. I will ALWAYS go back to Pohanka and Joseph for all my car purchases. I have already told everyone about the quality of people there and the first class experience they provide. They can count on me sending them anyone in the market for a new or used car. I cannot say enough good things about this group and the exceptional experience I had there. If you are looking for a new or used car and want to work with people who are professional and trustworthy, just go to Pohanka Acura and ask for these guys. More

Ask for Joseph Nwakanze Joseph Nwakanze was professional and took care of everything to make sure I ended up with the 2015 MDX. He was superb and I would highly recommend hi Joseph Nwakanze was professional and took care of everything to make sure I ended up with the 2015 MDX. He was superb and I would highly recommend him. More

Great service We bought a used Honda Civic last month from Pohanka Acura and we had an issue with State Inspection, When we came again to Pohanka Acura, Phillip hel We bought a used Honda Civic last month from Pohanka Acura and we had an issue with State Inspection, When we came again to Pohanka Acura, Phillip helped us fixing our car in a day and We have not even spent a penny for that service. He offered us good customer service through out that purchase. He did not let us to do any work or tense about anything and took care of everything for us. Thanks Phillip, we are really happy More

Joseph Nwakanze, Mr. Above and Beyond! I purchased a used 2010 MDX last week and the car drives like new. Ask for Joseph Nwakanze, he is awesome! He went above and beyond to meet our need I purchased a used 2010 MDX last week and the car drives like new. Ask for Joseph Nwakanze, he is awesome! He went above and beyond to meet our needs and help us seal our great deal. I recommend anyone who is looking for superb customer service! More

Very well treated as a valued customer. I enjoyed working with Elizabeth Kim and her management. Excellent car and excellent service. Elizabeth was very patient in showing me all the func I enjoyed working with Elizabeth Kim and her management. Excellent car and excellent service. Elizabeth was very patient in showing me all the functions of the TLX. More

Elizabeth Kim was amazing! We actually went to pohanka acura deadlier not considering purchasing a car. Elizabeth did not waste any time with making deal but presenting the best We actually went to pohanka acura deadlier not considering purchasing a car. Elizabeth did not waste any time with making deal but presenting the best deal up front with comparison with truecar and other source s. Transaction was easier than ever because she went extra mile by checking out other deals for cars we we considering like CRV Honda. After all consideration we ended up buying RDX tech package from her and she even got us discount on extended warranties!!. If you are considering acura as your next vehicle, I recommend Elizabeth Kim at pohanka acura. More

Fantastic buying experience My sales rep Hana was knowledgeable, responsive and extremely patient during my decision making process. After I decided on the Acura MDX, Hana and th My sales rep Hana was knowledgeable, responsive and extremely patient during my decision making process. After I decided on the Acura MDX, Hana and the Managment team at Pohanka Acura offered me top dollar for my trade and offered me a deal I couldn't refuse on the MDX. When it was time to process my paper work, Ray in finance did a top notch and very professional job. I felt completely comfortable during the process, he answered all the questions I had very thoroughly. It's always been a pleasure dealing with Pohnaka Acura, they get customer service! More

Great Customer Care I went to Pohanka Acura to look at a car I seen on their website. I spoke to Joseph before coming and he was very friendly. After looking at the car w I went to Pohanka Acura to look at a car I seen on their website. I spoke to Joseph before coming and he was very friendly. After looking at the car we sat down and discussed the pricing and everything. I told him that I will think about everything and get back with him in a few days. I thought everything over. He had waited patiently for me to make my decision. When I had went back to the dealership they gave me a good amount of money for my trade-in and he made the process quick and gave me a great price on the car. I had very enjoyable time at the dealership. I would definitely recommend Pohanka and Joseph to others. More

Continued good experiences at Pohanka We recently bought our second Acura at Pohanka and continue to be pleased with Pohanka's sales associates. We feel we got a good deal and were very w We recently bought our second Acura at Pohanka and continue to be pleased with Pohanka's sales associates. We feel we got a good deal and were very well treated by the entire team. Elizabeth and Phuong were knowledgeable, friendly, and professional. More

Super easy! Great transaction, knowledgeable sales person, Hana Supandi and love the car! Very different from other car purchase experiences. Would definitely r Great transaction, knowledgeable sales person, Hana Supandi and love the car! Very different from other car purchase experiences. Would definitely recommend to others. Thank you! More