Pohanka Acura

Horrible Experience and Rude Customer Service I bought my 2017 ACURA MDX with great hard time due to lack of customer service provided by sales manager and car sales representative "Hana S". When I bought my 2017 ACURA MDX with great hard time due to lack of customer service provided by sales manager and car sales representative "Hana S". When i went to go buy my car manager named "JAMAL E" was very rude by cutting me off while i was talking to my family member in my native language and he preferred me to speak only English in dealership AND told me that we are being rude by speaking in our native language to each other. I will never buy any car from this dealership or recommend any family or friends to this dealership. After experiencing many issues i finally bought car but sales representative never told me car had 88 miles prior purchase. Also car gas tank was half full and there was big scratch on the hood. I had to go back to dealership next day to resolve issues. I didn't even wash my car once yet and its been only a month and paint chip is coming off from rear bumper. I also purchased Acura Maintenance Care plan which was suppose to be for 4 YEARS with 48,000 miles plan what i paid for , but instead I received only 3 YEARS WITH 36,000 MILES. Today I visited Pohanka Acura and cancelled my Acura Maintenance Plan due to lack of customer service and experiencing so much hard time fixing mistakes caused by dealership. Customer service is rude and unprofessional. More

Used car purchase was stress-free I hadn't bought a used car in a long time, and that last buying experience was awful. Fortunately, this time I went to Pohanka Acura and met sales con I hadn't bought a used car in a long time, and that last buying experience was awful. Fortunately, this time I went to Pohanka Acura and met sales consultant Shawn Walker. He had a pleasant personality, and he worked hard to make my buying experience as smooth as possible. He walked me through the purchasing process, filling in the gaps in my knowledge. I had come to Pohanka to look at a specific car, but Shawn reviewed the other cars in inventory, and even walked next door to the Pohanka Chevy dealership to get their list of used cars to review. After looking at another car elsewhere, I came back to Pohanka Acura and Shawn gave me a great price on the car I wanted, and I bought it. The 2008 car is beautiful - as if it's new - my son loves it. That evening I made some calls to relatives announcing my car purchase, and they kept asking me questions about how bad used car shopping probably was. I couldn't think of anything that bothered me, and I appreciate Shawn Walker and everyone at Pohanka for making the experience wonderful. More

Leasing a car I went to the dealership to see options and information, was not expecting to get the car. Anas was patient and gave me options that I went home with I went to the dealership to see options and information, was not expecting to get the car. Anas was patient and gave me options that I went home with the car. More

They strive for perfection Excellent customer service, Phillip is not only knowledgeable, but extremely easy to work with. He pays great attention to the customer's needs, and w Excellent customer service, Phillip is not only knowledgeable, but extremely easy to work with. He pays great attention to the customer's needs, and works very hard to meet your goals. Can't say enough about the professionalism and customer care at this dealership. Easily a 10/10. More

First class Service First Class dealership. Made purchasing our MDX a breeze. We will definitely recommend Pohanka to others and use again for future purchases. Makes buy First Class dealership. Made purchasing our MDX a breeze. We will definitely recommend Pohanka to others and use again for future purchases. Makes buying a higher end vehicle worth it More

best customer service Its one of the best services i have faced till date...I went to trade my audi a6 to a7 .. the process went really smooth Its one of the best services i have faced till date...I went to trade my audi a6 to a7 .. the process went really smooth More

good atencion because they show you all the option and have patience with the people to explain in detail the quality of cars they have. I had nice experience. because they show you all the option and have patience with the people to explain in detail the quality of cars they have. I had nice experience. More

Recent purchase of 2017 Acura MDX Last week I purchased my new 2017 Acura MDX. Believe me, this is my 3rd vehicle I purchased from the same dealership. It was amazing experience. The Last week I purchased my new 2017 Acura MDX. Believe me, this is my 3rd vehicle I purchased from the same dealership. It was amazing experience. The sales person I was working with was Mr. Yasir Raphael. He's very cool, not pushy, patiently listens to customer's requirements and more, he is very courteous. He took lot of his time to explain in detail of each and every vehicle that I want to know. Ultimately, I got my vehicle in my budget that I was looking for. I truly thankful to Mr.Yasir for his amazing service and certainly recommend this dealership to my friends and family for their future purchases. Sincerely, Rao Angara More

Pohanka Buying Experience My sales rep, Elizabeth Kim provided great service, walked me through all the options and gave me the best deal. I compared this to other manufacture My sales rep, Elizabeth Kim provided great service, walked me through all the options and gave me the best deal. I compared this to other manufacturers and found the deal at Pohanka to be the best. Elizabeth was great to work with! More

Car buying experience I had been searching for a SUV at a reasonable and exceptionally good condition for past few months and finally I found at Pohanka Acura. My sale rep I had been searching for a SUV at a reasonable and exceptionally good condition for past few months and finally I found at Pohanka Acura. My sale rep Hana was exceptionally good, very courteous and understanding. she worked with me all these months to get me the best possible deal without losing her patience. I am very impressed with her knowledge about cars. She patiently let us drive multiple cars to make sure what we are buying is no different from the brand new car. Thanks a lot Hana for your help!! More