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Pohanka Acura

Chantilly, VA

4.7
1,581 Reviews

13911 Lee Jackson Memorial Hwy

Chantilly, VA

20151

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Showing 1,581 reviews

July 19, 2016

Stress free sales process Yong Kim was so easy to work with, he was pleasant, helpful and made sure that we were totally comfortable with the sales process. I was not going t More

by SCDotson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yong Kim
July 19, 2016

It was a painless experience! Initially my husband and I were just going to look at the Acura, but Elizabeth met us at the door and was really listening to what we wanted in a car. More

by Fowler,JoAn 19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Kim
July 14, 2016

Hanna was great all time spend with her . It was great expriance with Hanna and creates good inviroment thoughout .I am loving my car and runs great and worthy. Hanna should be promoted to sa More

by sudeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hana Supandi
July 11, 2016

Great Car Buying Experience Ever We recently brought a Acura MDX 2016 from Pohanka Acura and it was the best car buying experience ever. we initially worked with Greg but on the day w More

by anand2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Knight, Greg Hamilton
July 08, 2016

Painless After finding the car that I wanted online, I used the online communication tool from www.pohankacura.com to contact one of the new car sales personne More

by OP_VA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Knight, Joshua Gettis
July 04, 2016

Awesome Car Buying Experience Working with Hana Supandi and the rest of the Acura team was nothing short of fantastic. Right from the get go Hana made my family and I feel welcomed More

by daluzda91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hana Supandi
June 29, 2016

great staff Mr. Kim took excellent care of me. He is very knowledgeable and answered all my questions with patience and courteously. He took me for an extended More

by acurapurchase
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yong Kim
June 27, 2016

Great staff Frank, John, and the rest of the staff are fantastic. Even after a miscommunication mishap, Frank worked with us to resolve the issue and get the best More

by SP
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ha, John Brockmeyer
June 22, 2016

Our cars This was perhaps one of the best car buying experiences I have ever had. Hana Supandi was gracious, experienced, knowledgeable and patient with my fam More

by India Daniels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hana Supandi
June 21, 2016

Fraud!!!! These people are fraud!!! raised the price of the car by $4000 while I was communicating with Phuong Davidson.... stay away specially if you are plann More

by 4ever4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phuong Davidson
Jun 21, 2016 -

Pohanka Acura responded

I apologize and as you can tell from our reviews, it is not standard procedure. We pride ourselves on being transparent and I especially dislike any time wasted or a guest feel that they were mislead. I would like to know which car, manager and when this happened, if you can tell me more. Can you give me more information, like was it a used car or an internet quote? Did you speak to a manager? My direct line and email are 703-502-3790 and lgonzales@pohanka.com Lenny Gonzales General Manager

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