Pohanka Honda

I have and always will be a life time customer.My wife ,son and I have combined to lease 5 cars and purchase 1 from Pohanka of Capital Heights. Each time we came a calling they never failed to deliver..Fr ,son and I have combined to lease 5 cars and purchase 1 from Pohanka of Capital Heights. Each time we came a calling they never failed to deliver..From my wife"s first lease.to my son"s first car purchase.to my most recent new car lease.they have done a great job making sure we left totally satisfied that and that we made the right choice.Each salesperson our experience a joy. The sales manager always made sure we were not leaving without the car we wanted. We still have two more cars to get in the future.My daughter is still in high school and I"ll be getting ready to retire when my new lease runs out.That would make 8 cars in 13 years. Thats why i consider myself a lifer. More

One of the most unprofessional service departments; from the General Manager Steve Osborn to the Service Advisor Don Curtis and let’s not forget Ralph Dykes. Steve and Ralph were extremely combative and dis the General Manager Steve Osborn to the Service Advisor Don Curtis and let’s not forget Ralph Dykes. Steve and Ralph were extremely combative and disrespectful, when I attempted to work with them. Don was upset at the negative review he received and decided to call me at 6:30am in the morning upset. They ripped me off over charging me for a diagnosis that was never performed and refused to provide sufficient documentation. Save your time and money and take your vehicle somewhere else. More

Cordial and hospitable I went to this dealership 22Sept2019 to get 4-wheel alignment for our car. As soon as I got there, Ms. Sarah Carpenter, our service advisor came and a I went to this dealership 22Sept2019 to get 4-wheel alignment for our car. As soon as I got there, Ms. Sarah Carpenter, our service advisor came and approached us with cordiality. When it comes to her job, I would describe her as hospitable and professional. More

Horrid misrepresentation of quote; knew driving over an hour to pick up vehicle and added $1,040 delivery fee for instock car. Left and drove home. Sales manager did not call until halfway home. also has $ hour to pick up vehicle and added $1,040 delivery fee for instock car. Left and drove home. Sales manager did not call until halfway home. also has $790 processing fee, where most dealerships are in $450-$600 range. DECEPTIVE! Get quote in writing with all related fees and taxes. More

Bait and switch Called this dealership and spoke to a sales manager and spoke to him about a 2019 Pilot, we found a price on the base price from Edumds and sent that Called this dealership and spoke to a sales manager and spoke to him about a 2019 Pilot, we found a price on the base price from Edumds and sent that to him. He agreed to that price and came in to finalize the transaction. Upon arrive we were 80-90 percent into the transaction, including our trade-in which he low balled. After some discussion he kept us waiting for about 20 minutes and the came back and said he was sorry, he could not honor that price. He shuffled papers back and force and said he was sorry he could not honor that price. He did not know how they came up with price, this is coming from the “sales manager he should know his product and the price”. Here is the bait and switch for which they are known for, now he wanted not to honor that price and to say we had to pay much more for the vehicle. At this time we called him out and left. During this time he tried to get us to stay by by trying to up our trade in price, which he already low balled. Bottom line, stay, they will try to rip you off. You have been warned. More

purchase of a new Honda odyssey minivan the attention is very good, especially the attention of melissa and bruno were exelentes in the service, we bought a new van, and we left very pleased the attention is very good, especially the attention of melissa and bruno were exelentes in the service, we bought a new van, and we left very pleased and attended by this high quality staff More

Experience with Service Department About two weeks ago, I had my car serviced for the routine maintenance. When I picked up my car, the light for the tires came on. I took the car bac About two weeks ago, I had my car serviced for the routine maintenance. When I picked up my car, the light for the tires came on. I took the car back the next day to explain to them that I had just had my car serviced and the light for the tire was on. I was told in order for my car to be seen, I had to wait 3 hours just for them to look at my tire. I explained that I was on my lunch break and didn't have time and I would bring the car back. I bought the car back today and Marcus from the service department examined my tire and asked me a few questions regarding the tire and I tried to answer the questions. He was VERY RUDE towards me and wouldn't let me get some of my answers out to the questions. Marcus, PLEASE STOP SAYING YOU ARE GOING TO GIVE PEOPLE A DEAL, BECAUSE THAT ISN'T TRUE!! I asked to speak with a manager. The manager came out and I explained the situation to him. He facial expression and body language showed me that he was interested in what I had to say. He told me he would have to go and look in the computer to see what was going on. He left me standing outside for 20 minutes and NEVER RETURNED. I thought that was so unprofessional. I was never told that the dealership doesn't have warranties on tires. I will NEVER GIVE POHANKA HONDA, CAPITOL HEIGHTS my business again. More

Great Customer Service! Larry Fields and Larry Elam were very helpful. They both were patient and got me what I wanted in my vehicle. Thank you very much for your service! Larry Fields and Larry Elam were very helpful. They both were patient and got me what I wanted in my vehicle. Thank you very much for your service! More

Love my new Honda Larry Fields was awesome excellent customer service everything I wanted I got in my new car. Please with my purchase definitely great buy. Come visit Larry Fields was awesome excellent customer service everything I wanted I got in my new car. Please with my purchase definitely great buy. Come visit Larry More

Horrible Customer Service I checked online to see what time the Pohanka Honda Service Center closes and their website advertises service Monday-Friday from 8AM – 8PM. I arrived I checked online to see what time the Pohanka Honda Service Center closes and their website advertises service Monday-Friday from 8AM – 8PM. I arrived at the Ricthie Marlboro Rd location at about 6:50 PM and pulled into the Service Lane and waited in my car as instucted by the overhead sign. After sitting patiently in my car for roughly 10 minutes and Sales personnel came out to deal with other vehicle but never stopping to inquire about my desired service, I went into the Service dept to talk to a service rep at the counter. After a couple of minutes after trying to ignore me, one of the Reps with great indignation asked how could they help me. I indictated I wanted to get the oil changed in my Honda Pilot and he promptly asked was I planning to leave it overnight because they quit taking cars after 6:00 PM. I explained to him that I had driven 30 minutes out of my way because the website indicates that no appointment was needed at the Service Dept and is open until 8:00 PM. He indicated that on a busy day they always quit taken cars at 6:00 PM and there was nothing he could do for me. I am sharing this as I believe this is false advertisment, decpetive business practice, and horrible customer service. It is a factual statement that if a business quit taking customers at 6:00 PM they cannot legitimately claimed to be open for service until 8:00 PM. I am sharing this so that this Website can update the information provided to the Public to accurately reflect the Company’s hours of providing service so they can avoid wasting their precious time and resources unecessarily. More