Pohanka Nissan of Fredricksburg

I bought a truck from them that was fraudulently presented and sold as Nissan CPO including a CPO-Wrap warranty. Shortly after delivery, many issues were found outside Nissan's standards. I discover presented and sold as Nissan CPO including a CPO-Wrap warranty. Shortly after delivery, many issues were found outside Nissan's standards. I discovered it wasn't certified legitimately, no inspection and reconditioning as required by Nissan. Initially they insisted I made a mistake, that the truck was sold as dealer certified, not Nissan Certified. If I had not purchased the CPO-Wrap contract (only applicable on CPO vehicles) I would have been stuck with a truck that wasn't as presented and worthless warranty - a victim of their deception. They implied they could certify post-sale but they were going to certify without the reconditioning needed to address some issues found, then have me try to get repairs made under warranty so Nissan would be paying for repairs the dealer should have. I learned that Nissan could deny warranty claims and invalidate the CPO-Wrap warranty. I sent a demand letter for return of the truck and refund of what I paid. They said they would buy the truck back but I would be out over $1400 in taxes and fees even though in cases of fraud, a dealer must make the customer whole. The reason given for not refunding taxes was that it has already been paid on my behalf. In this scenario, there's no financial impact to the dealer if they refund taxes, they just file an amended return or take a credit on the next return. Between taxes, fuel wasted and accessories purchased for a truck I no longer have, I'm out over $3,000. More

I would like to extended my sincere thank you and extend my appreciation to the staff of Pohanka dealership sales department of Fredericksburg for their help to choosing a family vehicle..I would like to ex my appreciation to the staff of Pohanka dealership sales department of Fredericksburg for their help to choosing a family vehicle..I would like to extend my sincere thank you to Maya Aragon for ensuring that my wife and I was very satisfied with our vehicle purchase. More

The Nissan Pohanka has a very professional friendly staff. And clean environment. The service staff was also very helpful. staff. And clean environment. The service staff was also very helpful. More

We arrived looking to purchase a new car and received excellent and quick service from Maya. Purchasing was a breeze! excellent and quick service from Maya. Purchasing was a breeze! More

Darlene was amazing to work with! She was patient, humorous,and very helpful! She got us what we needed and advocated for us. She was patient, humorous,and very helpful! She got us what we needed and advocated for us. More

Excellent follow up with service. Allen Grim saw to it that all items were done properly and to on time. Courtesy shuttle provided during service time. Outstanding team effort. Thanks Allen Grim saw to it that all items were done properly and to on time. Courtesy shuttle provided during service time. Outstanding team effort. Thanks Pohanka Nissan of Fredericksburg! More

I have 2014 Infiniti QX60 Hybrid, which mechanically is the same a 2014 Nissan Pathfinder Hybrid (same engine, CVT, A/C, Power steering, etc). For convenience, I took it to Pohanka Nissan vice my Infiniti the same a 2014 Nissan Pathfinder Hybrid (same engine, CVT, A/C, Power steering, etc). For convenience, I took it to Pohanka Nissan vice my Infiniti dealer (located 50 miles away in Arlington VA) to repair a leak of an oil based, neon green liquid I discovered on my garage floor. When I dropped the QX60 off, I told the service writer I believed the leaking fluid to be A/C refrigerant with green dye (Infiniti puts green dye in the A/C lines to help identify leaks). I also provided photos of the stain on my garage and photos of where it was pooling on the bottom of the car, near the right rear of the suspension lower control A-arm. Despite this information, Pohanka’s service writer was adamant the green liquid was a radiator fluid that was caused by a loose radiator drain plug. (I questioned this diagnosis multiple times with the service writer – My car has Nissan blue radiator coolant, how does it turn green and oily?). The service writer insisted it was radiator coolant, and recommended a coolant service ($200) which I agreed too – I would have been extremely happy if this was the issue. However, the next time I drove the car, the leak reappeared on my garage floor. I took the vehicle back to Pohanka Nissan and I told the service writer the leak appears to be coming from the A/C evaporator. The service writer told me I would be charged $150 to diagnose the issue, however if I authorized them to fixed it the diagnosis fee would count towards the repair bill. I specially asked could they fix it, as I have an Infiniti, and the service writer stated yes if it was the evaporator. Two hours later, I received a phone call stating they verified the leak was coming from the evaporator as I thought, but that they couldn’t fix it because it was a hybrid. The service writer recommended I take it to Infiniti. The kicker was I was also told I would have to pay for the diagnosis, but they would give me a discount ($112 vs $150). I could live with paying for the coolant flush even though it wasn’t absolutely necessary, however I should have told me upfront they couldn’t fix an evaporator leak on a QX60 Hybrid, and I most definitely should not have been charged another $112 to tell me this…horrible customer service. The service writer just padded the bill. So, I ended up spending $320 total to not fix the problem and to be told I needed to take it to Infiniti. I will not make that mistake again, and I will not be back to Pohanka Nissan. I do not recommend their Service Dept. More

I've never experienced service like I get at this dealership!! Everyone that I encountered went above and beyond to make sure that my needs were met and that I left an extremely satisfied customer!! dealership!! Everyone that I encountered went above and beyond to make sure that my needs were met and that I left an extremely satisfied customer!! Their service is amazing and they will continue to be my go to dealership!! Outstanding!!! More

Pohanka is always there to help they make it a seamless process keep me updated and provide me my vehicle in a timely manner process keep me updated and provide me my vehicle in a timely manner More

Never pushy, always listens! Couldn’t beat the price or the service! Lifetime customer! Swiftest car buying experience! the service! Lifetime customer! Swiftest car buying experience! More