Pohanka Toyota of Salisbury

🚫 Unethical treatment and dishonest handling of my signed offer. I came to this Toyota dealership to sell my vehicle, and I was previously given a written, signed offer of $25,000 by one of their s signed offer. I came to this Toyota dealership to sell my vehicle, and I was previously given a written, signed offer of $25,000 by one of their salespeople. I returned with that signed offer and handed it to another rep, who gave it to the manager. Without warning, the manager confiscated and shredded the document — claiming it “belonged to them” and that I should have never received it. When I asked the manager for his name and phone number, he told me he was “Rob Paul” and gave me a number—only for me to later discover his real name is “Ryan DeVage” (Sales Manager) and that the contact info he provided was false. I was stunned — not only was this offer issued to me voluntarily, but I had every legal and ethical right to retain it. When I calmly asked for an explanation, I was met with dismissiveness and borderline hostility. The manager repeatedly insisted it was “their paper” and “their policy,” refusing to acknowledge my rights as a customer. I had to escalate to a higher manager “Kaleb Cline” (General Sales Manager) across the street, who eventually told me to go back and retrieve the document — which, at that point, they claimed had already been destroyed. Only after pressure was I finally handed the paper back. The entire situation was unprofessional, unethical, and deeply concerning. This dealership’s behavior toward me — a serious, respectful customer — shows a total disregard for consumer rights and transparent business practices. Unless management takes accountability and addresses this issue directly, I will be filing complaints with the Maryland Motor Vehicle Administration (MVA) and the Maryland Attorney General’s Consumer Protection Division. Customers deserve honesty, not manipulation, especially from a Toyota-branded dealership. More

Stay away! Pohanka of Salisbury is the poster child for sleazy new car dealers. They flat-out lied to me to get me in the showroom, then continued to disrespect Pohanka of Salisbury is the poster child for sleazy new car dealers. They flat-out lied to me to get me in the showroom, then continued to disrespect me and insult my intelligence. Save your time and go to a reputable dealer. Brian Shirey Seaford, Delaware More

Extremely disappointed with the service at this dealership. The wait time was unacceptably long, and the service advisor did not apologized or showed any concern for the delay. Completely unprofess dealership. The wait time was unacceptably long, and the service advisor did not apologized or showed any concern for the delay. Completely unprofessional and disrespectful to customers’ time. I arrived to my oil change appointment 15 minutes early and was greeted by (Kyle )one of the service advisors . He seemed very professional so I expected a great service!!! He told me the service would take one hour or less , but it ended up taking over two hours with no updates or apologies. On top of that, they didn’t even wash my car as promised but had greasy fingers Marks on the hood and door handle with dirty disposable floor mat . So I went back and asked about the car wash he acted all surprised and said we can wash it for you ! I gave him the key back and waited for another 15 minutes and no one came to take my car to wash it ! So I asked to get my keys back because I have to go after spending over 2:30 minutes for an oil change . He gave them back to me and acted like whatever . Completely unprofessional and a waste of my time.” More

I will forever share my horrible experiences with Pohanka Toyota and their management. In particular William (Fraud Scheme) Toadvine. This particular manager of Toyota has on more than one occasion been invo Toyota and their management. In particular William (Fraud Scheme) Toadvine. This particular manager of Toyota has on more than one occasion been involved in Fraud schemes including defrauding banks, credit unions, and innocent consumers. Yet Sandy Fitzgerald (the owner) continues to employ this individual in the same space he continues to prey on even knowing the type of person she employs. Widely stated because he owes her quite a bit of money from his joint venture with Pohanka known as "Dream Cars" in Delmar Maryland. So not only did this individual get investigated by the FBI numerous years ago in SC, he then came to Maryland area doing the same thing. Selling vehicles with no title, causing ppl financial ruins. His practices at Toyota and the way customers get treated by him are disgusting. Yesterday I was verbally assault And cursed at over the phone and management thinks it’s actually ok. There is no accountability in that store. There is no way I’d ever do business with this store again. I wouldn’t let them change the air in my zero turn! Go elsewhere. Beware! Just look up William Toadvine and if you’re a local the name Dream Cars should be very familiar. STAY AWAY! I will be reaching out to the licensing agencies for the state that govern the licenses for sales that allow the way they conduct business in regards to financial transactions done by the individual while holding the back ground that he does . More

Tried to purchase a car from out-of-state and could NOT get answers to the simplest questions. 1) how much is shipping? 2) do you collect sales taxes for TX? Kevin Estes is WORTHLESS as a salesman & th get answers to the simplest questions. 1) how much is shipping? 2) do you collect sales taxes for TX? Kevin Estes is WORTHLESS as a salesman & then Issac took over who wasn’t much better. OVER TWO WEEKS JACKING WITH THESE GUYS, found out car had sold & Issac promised to use his resources to find another one. NOPE! JUST AVOID & go somewhere else! More

Sales people were great. Purchase was quick and easy. Will do business again. Highly recommend. Purchase was quick and easy. Will do business again. Highly recommend. More

Outstanding sales experience. From initial contact to close of sale Annaila was continuously providing updates as to where and what was happing in the sales process. I would recom From initial contact to close of sale Annaila was continuously providing updates as to where and what was happing in the sales process. I would recommend her highly to any new or existing Pohanka customer More

Marcus and Hunter were first class! I'll keep coming back to Pohanka because of if this team. I'll keep coming back to Pohanka because of if this team. More

Worst car buying experience I could have possibly imagined. They lied about original price. They said they could beat the APR I already had through another credit union. Conner told me they'd beat th imagined. They lied about original price. They said they could beat the APR I already had through another credit union. Conner told me they'd beat that at 11%. I decided to finance through them because they beat the APR I acquired already. But then come time to set put payments it's 13.14% apr not the 11% I was told. They then messed up my credit by running a hard inquiry with out my permission. I asked why is hasn't been taken care of and the reply I got from Kevin C in finance that "the letter has been "drafted" but that doesn't mean it's been sent. If he was a true customer service driven person this situation shouldnt have happened in the 1st place. and i get people make mistakes but i would have taken care of it IMMEDIATELY if I was in his shoes. That's just finance... it was a mess from salesman conner up to their boss kevin More

Jimmy was the best! ! He got me into the 4RUNNER I love. The whole team was great!! ! He got me into the 4RUNNER I love. The whole team was great!! More