Checkered Flag Chrysler Dodge Jeep Ram of Newport News - Service Center

It honestly hurts me to make this post because I specifically chose this location because of a bad experience my wife and I had at another location. The first time we came to visit the service depar specifically chose this location because of a bad experience my wife and I had at another location. The first time we came to visit the service department everybody was beyond nice, extremely helpful and then yesterday was the complete opposite with this being our only car that is out of commission right now all I was trying to do was seek help because my special needs kids have appointments and we were just checking on the status of the car just to see if it’s even been looked at or we can get a loaner or something. The African-American lady who I encountered seemed like she was going out of her way to be rude. I understand everybody has a bad day, but at the same time I didn’t do it to you. This was my first time speaking with you today , and all I wanted to do was make sure that I am on the list to get a loaner and see if they can also fix the recall issue that was just emailed to us yesterday. I really hope this situation can be rectified because like I said, we love coming here. To add onto this review the car was towed in Monday. We didn’t have an appointment untill Tuesday which is fine we’re about to go on day three of it not even being with that we’ve also been trying to call for 6 days AND NO ONE ANSWERS or even text back hence the reason why I had to go up there twice to check on it. I called today and some person on the switchboard says yeah we’ve been trying to get in contact with them for a while everybody quit if that’s the case. Once again, the car is been sitting there since Monday why is nobody let me know that it’s going to be a long time Even Jeep corporate tried getting hold of them twice was on the phone on hold for 10 minutes. With corporate trying to get through to them just for them not to answer to corporate either. I bought this brand new car to be reliable and dependable all I’m trying to do is trying to get it serviced and get this problem with my engine fixed. It’s awfully inconvenient trying to reschedule two special-needs children’s doctors appointments because you don’t have a car not everybody has the money to sit here and get a loaner for weeks at a time Jeep’s only going to cover for 10 days of a rental Once again, the car is been sitting there six days we’re almost out of time we were told by a tech when we went up there that we’re on the loner list but honestly, I don’t have faith in that at this point in the car’s virtually stuck there because it won’t start and we can’t drive it somewhere else. More

Between Jermaine, Lafeyell and George they made my experience amazing. I dropped my vehicle off 02/27 had full communication between all three until I picked it up on 03/01. I dropped it off again thi experience amazing. I dropped my vehicle off 02/27 had full communication between all three until I picked it up on 03/01. I dropped it off again this morning 03/13 because they were able to fit me in once again. They’re fast, communication is great, and I trust all of George’s work + his recommendations. THANK YOU to Lafeyell, Jermaine and George. More

1 star is too much for this place! My van has been there for over a month. Every time I call to check in on it, no answer. I leave messages after messages, no response whatsoever. Th My van has been there for over a month. Every time I call to check in on it, no answer. I leave messages after messages, no response whatsoever. The only way to speak with someone is to pop up over there and see them doing exactly what you know they’re doing; not a dang on thing!!! Customer service is horrible. I see why pomoco went out of business, Checkered Flag should be next. More

Awful service. Terrible, worthless. Do Not bring your vehicle here unless you want it destroyed. Terrible, worthless. Do Not bring your vehicle here unless you want it destroyed. More

Dishonest The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services they quoted to charging me for parts that were covered under warranty, I will never be returning. I brought my car in for two issues. One that could not be replicated, nor have I had another issue with and the other that turned out to be a blend air actuator. Two codes were pulled, but neither were serious and did not affect the vehicle performance. While there, I also got an oil change and was quoted $80 over the phone. When I received the bill, it was $110 for the oil change. While the price was adjusted overall, I am very certain this was intentional as the service representative, Jeff, was reading prices for other services at the time. It did not appear he was going from memory or did not have access to the price. After receiving my car, a dash light started blinking. I brought the car back to have the code pulled. A third code was pulled that had to do with the AC system. Jeff was very insistent that the Service Department was at not fault. However, we both agreed that this code was not present before. My belief that fell on deaf ears was during the diagnostic of my first issue, the part was broken. Pomoco would not take responsibility that it was indeed their fault. For whatever reason, my service representative was change to Amanda. To fix my AC system, she first quoted $1100 before looking into my warranty. After warranty, she then quoted about $180 which including the deductible and parts that were supposedly not covered by my warranty. However, my warranty indicates I only pay $100 for repairs including parts. After speaking to Mopar, it became clear that Pomoco was trying to have both my warranty and myself pay for parts, effectively double dipping and being paid twice for the same item. I was then told I had to pay for a diagnostic test which would be two payments of about $70. This fee is tacked on to the final payment if you decide not to get the repairs done at Pomoco. I was. After contesting this, I was then transferred to Bobby, the supervisor. After speaking with him, he claims to have called my warranty provider in order to get the two diagnostic tests waived and the $80 part waived (even though my warranty already covered it). My ending payment was what it should have been $100. I had to wait four days for the part to come in for the repairs to be completed. No phone call was given to me when the parts were delivered. I found out the parts were delivered when I called back after more than four days had passed. While not rude, Amanda was unfriendly and frankly stand-offish when I finally dropped my car off for the repairs and seemed to be totally unaware of the reason I was dropping the car off, the parts needed, and how much it was going to cost. Pomoco kept the car for two days as another part had to be ordered which it already should have been ordered when I brought it in the second time. Generally speaking, throughout my visits the service representatives and even supervisor would not return phone calls and during physical visits it seemed as I was inconveniencing them all by being there. Overall, my interaction with Pomoco of Newport News and previous interactions with their fellow dealership in Hampton have jaded my hope that they can provide good, honest service. Furthermore, if Chrysler is comfortable having dealerships such as Pomoco servicing and selling their product, I will choose a different car brand in the future. More