Porsche Downtown Chicago - Service Center

It was a nice experience. David was very helpful. A place where you can safely buy a vehicle. David was very helpful. A place where you can safely buy a vehicle. More

Great experience with Porsche Downtown Chicago, and especially working with Nicalette Theodosis, on the purchase of a 2020 MINI Cooper S Iconic 2D. She is a great communicator beginning with our openin especially working with Nicalette Theodosis, on the purchase of a 2020 MINI Cooper S Iconic 2D. She is a great communicator beginning with our opening phone call and continuing throughout the entire sales process, very important when buying from out of state, she was completely thorough and totally transparent and no surprises, many thanks again Nicalette, best regards, Jay Vogele More

Frank Bertone–This guy is the worst salesman I have ever met in my life. I have purchased over 10 cars in the past 20 years, and I have never met a salesman like him. He is dishonest, deceitful, and he trea met in my life. I have purchased over 10 cars in the past 20 years, and I have never met a salesman like him. He is dishonest, deceitful, and he treats his customers unfairly. FTC and Illinois Attorney General have recently taken legal actions against Napleton Auto Group, earlier this year, so I’m very surprised that this type of behavior is still continuing. We have submitted our complaints to BBB, FTC, Illinois Attorney General, BACP, and to Porsche USA. On 6/13/22, my wife signed a retail purchase agreement for a New Porsche Macan 2022, with the out the door price of $74,542.89. This included a free front window tint, which the sales manager (Frank Bertone) and my wife both signed for. We put down a $5,000 deposit, and waited for our car. Due to delay in shipping, our car didn’t come in until 7/28/22. Just when we were about to pick-up the car, Frank sent us a new purchase agreement that had a higher price than what we had signed for. The following events occurred after we signed the contract on 6/13/22: 6/30/22: My wife received a text from Frank that the car was delayed until early August. We decided to go with another vehicle that was already in stock; however, there were unnecessary, forced options of $1800 added onto the vehicle (i.e. Porsche App). Frank simply stated that we could not refuse these options. We declined the offer, and told him that we will just wait for our original vehicle. 7/14/22: Received a text from Frank that the car was pushed back again to end of August. Frustrated, we asked him what vessel the car was assigned to. He informed us that the vessel was not yet assigned. 7/18/22: Was notified that our vehicle was assigned to Siem Aristotle. When we looked up the vessel, we found out that Siem Aristotle left the port on 7/12/22. This indicates that when Frank texted us to say that the car was “pushed back”, the vessel was already assigned, and it was on its way. Meanwhile, he was trying to sell us the car that we previously declined, for MSRP. 7/28/22: We received a text that our vehicle should be arriving the following day. We told Frank that we wanted to pick up the car once the front window tints were finished. We agreed to pick up the car on 8/2/22. 8/1/22: We requested an updated purchase agreement that reflected our new down payment. An additional $173.39 was added to the total amount. When asked about this discrepancy, Frank made an excuse that there was a mistake on his end in taxes, and that the extra fees added reflected the correct amount. We refused to pay the new price, simply because it was not what we signed for. Frank’s first instinct to this conflict was to cancel the deal. Despite our refusal, he continued with the refund process. We understand that $173.39 is not a significant amount of money. However, as you can see from our experience, Frank’s dishonesty and his fraudulent behaviors made him untrustworthy. He ended up breaching a binding contract, which led us to writing this review. More