Porsche Grapevine - Service Center

Zach Flusche is ASM at Porsche Grapevine. He always gets my 911 in and out as promised. If you are looking for Porsche service you can do no better than Zach at Porsche Grapevine. He always gets my 911 in and out as promised. If you are looking for Porsche service you can do no better than Zach at Porsche Grapevine. More

Zach Flusche is great to work with. No high pressure on recommended service. In and out in a timely manner. The Avondale umbrella of dealerships is the standard that all other follow in No high pressure on recommended service. In and out in a timely manner. The Avondale umbrella of dealerships is the standard that all other follow in customer service. Porsche Grapevine is the best! More

I do not like to write reviews that are negative in nature but trying to resolve this issue only escalated matters and made it worse. Let me explain: I scheduled my vehicle to have just an oil change nature but trying to resolve this issue only escalated matters and made it worse. Let me explain: I scheduled my vehicle to have just an oil change normally $250USD and a Manufacturer recall for Grounding points screws that needed to be tightened to Standard. My assigned Service Advisor unfortunately was not able to come into work today. However, I was assigned another Service Advisor Stefano who I have never worked with before today. When I got to work, I missed the call at 08:24, but received a call from Grapevine Porsche at 10:17 and Stefano stated to me that Ryan was not in the office today and that he would be my Service Advisor today he also stated that my car needed a Brake Flush and reinforced it with that Porsche recommends a brake flush every two years or 30,000 miles. I inquired about the cost to which Stefano responded 991. I asked, “991 as in $.9.91?” and he responded, “I wish I could charge $9.91, but no the cost would be $991.00 +tax.” I said, “Okay what will be total cost of all charges today?” He said, “$1200+ with tax.” I responded, “Okay, if a brake flush is required then go ahead and service it.” I received another call at 13:14 but was unable to answer it seeing how I was at work. Then a follow up call was made 16:16 which I answered thinking my car was ready. So, I told Stefano, “Hey I apologize that I missed your call I was working and was unable to answer it, if my car is ready, I should be there by 17:30 to pick it up, please send me the payment link.” He answered, “Did you see my last text?” I said, “No.” He then goes to tell me, “One of the mechanics took the vehicle for a test drive an alignment and wheel balancing is recommended.” I responded to Stefano, “I am not sure why you keep bringing things up while I am at work and by bringing it up, I mean upselling me on maintenance that is not required. Since my significant other was going to make it to dealership at 1700, I requested that she ask Stefano if he could send the payment link so I could pay online, pick up my keys and go straight home, because I was upset about the events that transpired. My Alto was running late, I made it to the dealership at 18:15. I walked in looking for my significant other who was sitting in the waiting room. I asked if she was able to link up with Stefano because I had not received the payment link, she responded, “The concierge said that he was with a customer, when she initially got there and that when the customer was finished then he would be available to talk.” When I saw no other customers in any of the Service Advisors’ offices once I arrived I started voicing my frustration to a Salesperson. They brought out the Service Director Denette Allen. She asked, “You can explain to me what is going on.” I responded, “I do not want to be here right now I just want to pay my bill and go.” She persisted that she could help so I explained the situation. Her first response, “My Service Advisors would only state what Porsche recommends.” So, I interjected, “Instead of waiting until I am off work during pick up, and is not required?” which was the main focus of my initial statement. She then responded, “Are you going to let me finish?” I said, “NO!” – Reason for my answer this was a defensive response and only made matters worse. As far as being an empathetic listener for a paying customer I was not going to let the issue go to a back-and-forth conversation especially if my complaint was initially dismissed. Here is the catch that showed me that it was a sales pitch versus recommended by Porsche. When I received the Bill (Itemized) 1. They charged me for a 20K service which I did not ask for which does include an oil change $991.00 + tax total 996.94 2. The Brake flush is separate from the 20K service $168.00 +tax total 218.67 3. The Wheel Alignment WOULD have cost $330 +tax and Road Force Wheel Balance WOULD have cost $191 My car does not even have 20K miles on the odometer. How about talk to me about 20K Service when I HIT 20K miles. More

Porsche Grapevine is the greatest. From their facility, to their Service techs, they are the perfect match for the World’s greatest car builder - Porsche. Their Service reps and Sales staff match the car’s to their Service techs, they are the perfect match for the World’s greatest car builder - Porsche. Their Service reps and Sales staff match the car’s excellence. More

Zac is great he is a very good salesman he has a lot of knowledge about these cars and his professional skills are what I liked he came out on a very hot evening with water as the Dealership had closed for knowledge about these cars and his professional skills are what I liked he came out on a very hot evening with water as the Dealership had closed for the day on a late Saturday evening he took the time to give information on all the vehicles. That was going above and over to help. More

For the greatest in Porsche service go see Josh Slanker! I've bought four Porsches from Park Place over the last several years and have had some really outstanding service advisors, but Josh Slanker has been I've bought four Porsches from Park Place over the last several years and have had some really outstanding service advisors, but Josh Slanker has been the BEST. He knows every single detail about your Porsche, offers some really great advice in terms of what to expect along with care, and goes above and beyond to make your service experience unmatched to any other. He's also a subject matter expert when it comes to solutions and pro active care for your Porsche. I seriously can't thank Josh enough for all that he has done for my Cayman. Park Place and all clients are lucky to have him! More

Exceptional My service advisor Ryan Breshears was very helpful, extremely knowledgeable; a true asset to Porsche Grapevine. Service was performed faster than expe My service advisor Ryan Breshears was very helpful, extremely knowledgeable; a true asset to Porsche Grapevine. Service was performed faster than expected, have always received immediate appointments and porsche loaners. No questions asked this is the best dealership I have ever dealt with; recommendation without reservation. Previously interacted with sales guy Paul Kim who was also outstanding! I am happy to have Porsche Grapevine as my local dealership. More