Porsche Melbourne - Service Center

Porsche Melbourne responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Porsche Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Porsche Melbourne responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Porsche Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Porsche Melbourne responded

Hi Jim, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Porsche Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Porsche Melbourne responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Porsche Melbourne responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

Porsche Melbourne responded

Hi Jim, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Porsche Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Porsche Melbourne responded

As a Porsche Premier Dealer, we always strive to provide excellent customer service experience. This client purchased an extended service agreement for his Porsche and 13 days later filed a claim for a major repair in excess of $40,000. We explained to the client that such a substantial claim will obviously raise red flags and that it is ultimately up to the warranty company to investigate any potential preexisting conditions the vehicle may have had and then determine the legitimacy of the claim. Should the warranty company, after performing their due diligence, decide that it is a legitimate claim we will gladly help to facilitate the necessary repairs. If for some reason the warranty company denies the claim, Porsche of Melbourne will promptly refund the client for the full amount he paid for the extended warranty.

Vic responded

Once again total lies, I have just received a letter from DEPARTMENT OF FINANCIAL SERVICES Division of Consumer Services that contacted the warranty company and they said that dealer could not sell this warranty they asked dealer for the cars inspection which was never done in my car, I just faxed a copy of the letter To The general sales manager Ed Sears that for over 4 weeks lied to me regarding this matter, all the 3 employees that are involved are covering up for each other at this time i'm not sure if the General manager Shay Rowe is aware of the problem but soon attorney will going to send a direct mail to him regarding this matter, They charged me for the warranty and they need to take care of it, they can not claim a pre existing condition they had the chance to tell me that they need to inspect the car before selling the warranty they didnt. here is a copy of the letter and you can also view on Instagram @ KX928 , i will be uploading all the info on facebook and instagram. they should shortly recive a call from Florida Attorney General office that i filed a complain, My car is at the porsche dealer in west palm beach for over 2 moths they never even bother to contact them they need to take car of this matter ASAP. January 26, 2022 Re: Service Request Number: 1-1070951472 Company Name: Safe-Guard Warranty Corporation (Safe Guard) Dear Mr. Petrosyans: We have received a response from your insurance company in regard to the request for service you filed. Safe Guard indicates on December 16, 2021, a service technician from Porsche West Palm Beach (repair facility) contacted the company seeking to initiate a claim under the VSC Agreement. Safe Guard states a copy of the Used Car Inspection (UCI), an inspection required to be performed on used vehicles prior to the sale of a VSC Agreement, was requested from the dealer to ensure the damage currently being reported was not related to a pre-existing issue. According to Safe Guard, the dealer advised that no UCI had been performed. Safe Guard states it obtained an AutoCheck Report on the vehicle which revealed the vehicle had not been purchased in November 2021 but had been purchased on March 6, 2018. Based on the purchase history, Safe Guard states the vehicle was ineligible to purchase the VSC Agreement on November 2021. According to Safe Guard, the eligibility requirements do allow participating dealers to sell the VSC Agreement after the sale/purchase of the vehicle, however, at least 1 day/ 1 mile (this wording can be found on page two of the VSC Agreement) of the manufacturer’s 4 year / 50,000 mile manufacturer’s warranty must remain on the covered vehicle at the time of purchase in order to qualify for coverage under the VSC Agreement. Safe Guard indicates the vehicle is a 2016 model which means the manufacturer’s warranty would have expired at the latest 4 years later in 2020. According to Safe Guard, the manufacturer’s warranty had expired on November 26, 2021 when the VSC Agreement was purchased making the vehicle ineligible for coverage under the VSC Agreement. The claim was denied due to ineligibility. As per Safe Guard, eligibility requirements were relayed to the dealer when the dealer agreed to offer the VSC Agreement for sale. According to Safe Guard, the dealer failed to adhere to the requirements in offering the VSC Agreement to you and thus, according to Safe Guard, the dealer is responsible for the refund of your purchase price and/or your claim. Safe Guard advises you should contact your dealer directly regarding this matter. As an administrative agency, the Department does not have the jurisdiction to adjudicate disputes of fact or law. We realize this letter does not resolve your specific problem, but we hope these comments help you better understand the handling of your concerns.  For additional information on insurance or financial matters, please visit us on the web at www.myfloridacfo.com/Division/Consumers.  If you would prefer, you can speak to one of our Insurance Specialists by calling our Consumer Helpline at 1-877-693-5236 between 8:00 am and 5:00 pm EST. Sincerely, Diana Quinones

Porsche Melbourne responded

Thank you for taking the time to leave a detailed 5 Star review. We're glad to hear our staff took such great care of you! Here at Porsche Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Porsche Melbourne responded

Hi John, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Porsche Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Take care!