Porsche River Oaks

Great service, timely. Service performed on time and within budget. The loaner car was fine no problems there.Richard was knowledgeable and friendly and explained everything in detail. within budget. The loaner car was fine no problems there.Richard was knowledgeable and friendly and explained everything in detail. More

My purchase (CPO 2006 Boxter) experience with Jennifer Sullivan was superior. Price (deal) was fair and follow through was exceptionally pleasant and efficient. Through the following two years my service Sullivan was superior. Price (deal) was fair and follow through was exceptionally pleasant and efficient. Through the following two years my service experiences have been excellent. Chase and Richard are very personable and exhibit a sincere interest in pleasing me. Their service department has proven to be thorough and efficient. I enjoy my roadster and am so pleased for the wonderful experience with Momentum Porsche. More

The sales effort was great, the car I called about was located before i left for the dealership and was outside waiting by the door for me to arrive. when it was not exactly what I wanted Jennifer found located before i left for the dealership and was outside waiting by the door for me to arrive. when it was not exactly what I wanted Jennifer found me the car I needed quickly and had it prepared overnight. Like all used cars there are tiny issues however the difference with this dealership is they addressed them. When I had a small issue with a squeak, Jeff the service manager rode with me and waited for it to show itself. Then amazingly he diagnosed in less than 2 miles the issue, a solution, and discovered another that I had not yet noticed much less reported. Upon our return to the dealership they provided me with a newer Porsche to drive (of course I now want to move up to that one)and made the repairs on time and correct the first time. Overall i am more than pleased with this dealership, and based upon my experience really question the derogatory comments on this site. As a vacation destination developer and home builder i am acutely aware of the need for service and set my standards high, this dealership exceeded them, and that's no easy task. Sales, and Service are great. I purchased a used 2006 911 and they made sure everything was perfect. More

We purchased a CPO Cayenne and our salesman Matt Baxmann was very helpful. He answered all of our questions and went out of his way to make sure that we were well taken care of. Momentum had the largest inv was very helpful. He answered all of our questions and went out of his way to make sure that we were well taken care of. Momentum had the largest inventory of CPO Cayennes in Houston at the time we were searching for one. Based on our experience with Matt, we would go back to Momentum in the future. More

Took my 2009 911 turbo in because there was a noise coming from the rear. Scheduled an appointment and when I arrived, Richard was my advisor and I explained the problem to him because the noise was n coming from the rear. Scheduled an appointment and when I arrived, Richard was my advisor and I explained the problem to him because the noise was not always there. He took a test drive with me and identifIed the noise. Check my car in, got a rental, and couple days later got my car back. Great service and I will take my car back at this dealership because of customer service. Thanks! More

Greetings to all. Sadly I did not visit this website Greetings to all. Sadly I did not visit this website prior to my purchase. Long story short. Bought a 911 turbo 1991 reg over the internet. Thought Greetings to all. Sadly I did not visit this website prior to my purchase. Long story short. Bought a 911 turbo 1991 reg over the internet. Thought i was safe buying it from a mainstream dealer. Boy was I wrong. Said it had all the paperwork, service history etc in leather pouch. Got the car shipped to me. Had a scratch on the hood, Momo claim no responsibility at all, and only half the service history showed up. Called them up, was told tough, said they never had the service history, funny that. Managed to get in touch with the origional owner and he said, yep gave everything to them in a leather pouch, same one they mentioned on the phone prior to the sale. If I lived in TexasI would take them to court/ take an add out in the local paper. They are about as useful/helpful as a cat flap in a submarine. They lie and when caught out shift the blame. I am surprised they are in business. The head of the outfit, Ben Dugger never replies to emails or calls. The business manager just said, before my time! DO NOT GIVE THESE PEOPLE YOUR BUSINESS. Better off giving it to a charity or uncle Sam. They deserve to go out of business, not have yours. Love to all, Markus More

These guys fixed my Porsche before I bought it from their sister store (Momentum BMW). Said they fixed the overheating problem but really just hid the problem. I bought the car, found out they lied and calle sister store (Momentum BMW). Said they fixed the overheating problem but really just hid the problem. I bought the car, found out they lied and called to talk to them about it. They quoted me $468 more than the Porsche dealer across town that had not previously screwed me. Then the service manager said he would cut me a deal and only charge me $270 more than the other Porsche dealer. Stay away from these guys! They are thieves and they are not interested in return business!!! More

My husband and I were interested in a porsche 911 at Momentum Porsche. I called about the car and talked to Brandon who said today is the last day of the month, come in and we could make a deal. I tol Momentum Porsche. I called about the car and talked to Brandon who said today is the last day of the month, come in and we could make a deal. I told him I would arrive at noon, which I did. After some negotiation, Zack Lawrence, the internet sales manager, entered the dealings. I left Momentum Porsche at 1 pm with the figures I needed, and contacted my husband as to what we were looking at. We decided to go for it, and I went to the bank and got a cashier's check. At 2 pm I called Zack and said I have a cashiers check, can we do deal for $1,000 less? He said it wasn't his call, it was his GM's, the GM was out until 3 pm, he would call me then. Zack did call at 3pm and said deal stands as is, I said ok we would accept, when can we do the deal? We finally decided on that day, because it was the last day of the month, and my husband would meet me at the dealer ship at 6:30 for closing. After several more phone calls, the last being about 4:50 same day with Zack to firm up what we needed to close and to provide info to expedite closing, Zack calls at 5:20 (a mere thirty minutes after last phone call to discuss items needed at closing) and prefaces the conversation with "This is a hard phone call for me to make"... Zack called to tell me that he had sold the car to someone else. I was absolutely floored. My question was "how could you do this, thirty minutes ago we were working out the closing???!!!" He then proceeded to tell me several variations of what happen, and both of them were baloney. First, he said whoever shows up with money first gets the car. I said we had a scheduled closing at 6:30, I have been in touch with you all afternoon since I left your showroom at 1:15! Then he proceeded to tell me that his GM sold the car and Zack did not know anything about it until it was too late. I then talked to the GM, Colby, who was in a slime category all his own, and the CYA stories began again. My husband arrived at the dealership to close at almost the same time, and to say he was upset was an understatement. Zack and Colby proceeded to tell him absolute bull regarding issues that Zack and I had addressed. My husband got the four of us on a conference call and, needless to say, the truth came out regarding timeline and my numerous phone calls with Zack. Bottomline, as one previous reviewer notes, BUYER BEWARE. The Porsche is an astounding product and for a good reason. However, why would Sonic Automotive, a Fortune 500 company and owner of Momentum, want such absolutely dishonorable, lying salesmen and GM representing their dealership? More

I purchased a "pristine " Porsche c4S cab , that was advertised on the internet , the car was a low mile , high priced vehicle . It was shipped to me on the West Coast. When it arrived it was not as des advertised on the internet , the car was a low mile , high priced vehicle . It was shipped to me on the West Coast. When it arrived it was not as described or as shown in the numerous photos. The car had paint damage, discoloration, bad scratches , and a well used interior . Jennifer Sullivan has been extreemly frustrating to deal with and has now disappeared , the G.M s voicemail box is always full , and nobody will take calls , this is a disgrace, hopefully I will get resolution in court. Avoid this dealership, Buyer BEWARE ! More

I would like to tell you about my unpleasant buying experience I had at your dealership. I have purchased approximately 25 cars in my lifetime. I can unequivocally stay that I have never been lied experience I had at your dealership. I have purchased approximately 25 cars in my lifetime. I can unequivocally stay that I have never been lied too or been more deceived by any salesperson than I was at your dealership.I purchased a used 2005 E500 on November 4th from Zack Lawrence. I viewed this car on your Internet site on November the 3rd. I completed the "Black Book Online" portion on your website. Soon after this I was contacted by Zack. We discussed the car. He then forwarded me the Car fax information on the car. I saw that the car had had many repairs for a car with 48,000 miles. According to your advertisement on the website it stated that there was still a one year warranty left on the vehicle. I showed this information to one of my employees. We discussed the fact that since the car has had a number of problems the one year warranty was beneficial if I were to purchase the car. I went to your dealership Wednesday afternoon to look at the vehicle. Zack and I came to agreement on the price. I obtained the financing. Once I sat down with Tim Dunham to complete the paperwork to purchase the vehicle. When it came to the warranty he presented me a document that stated it was an "As Is Warranty". I told him that this was incorrect. There was still one year left on the warranty. Tim called Zack in the office. Zack stated that there was still one year left on the warranty. The warranty would not expire until November 2010. Tim then completed a new document stating their was a warranty on the vehicle. On November 8th the air conditioner stopped working. I called Zack at approximately 0915 on November the 9th. He said to bring the car down and he would take a look at it. I immediately brought the car to your dealership. Zack was not available. Another salesperson looked at the car. He said "yep, your air conditioner is not working. We don't fix it here. You need to take it to a Mercedes dealership". Zack should have told this to me before I made the trip to your dealership. I then took the car to the Mercedes dealership. I told them that I had one year left on the warranty. They immediately processed my car and gave me a loaner car. Approximately one hour later I received a call from the Mercedes dealership stating that the warranty had expired on October 31st 2009. I told them their must be some mistake because I was told there was one year left on the warranty. I have the warranty information in the glove compartment. I told them I would call the dealer I purchased this car from to straighten out the confusion. I immediately called Zack. He said he would look into it and call the Mercedes dealership and then call me back. I did not here back from Zack. I called the Mercedes dealership approximately two hours later. I was told Zack did call, but he left a message. The Mercedes representative stated he would call Zack back as soon as we got off of the phone. I called Zack about an hour later. He had not spoken to the Mercedes representative as of yet. He said he would try again. I did not here from him the rest of the day. On November the 10th the Mercedes dealership called me and told me my car was ready for pickup. They said there would be no charge because all they did was put freon in the air conditioning system. I called Zack that morning. He said that the car did not have a warranty. I told him that is not what he told me when I purchased the vehicle. I told him that I expect them to honor what was promised to me. He said that he would "discuss this with the GM and get back with me". I did not here back from him the rest of the day. On November the 11th I drove down to your dealership. I met with Zack. He stated the car did not have a warranty. He had done some research and I could purchase a warranty for one year for $1500.00 or a two year warranty for $2000.00. I told him this was unacceptable. I saw on the website that this car had another year left on the warranty, and that you told me that it still have a year left on the warranty. I then said did you not state this? Zack said "yes I did". He then asked what can we do to fix the problem. I stated "honor the warranty". He said he would ask the person who places the ads on the Internet to pull up the ad and we would call me back. I did not here from him. I called him later in the afternoon. He said they did not see on the advertisement that there was a one year warranty. I told them I had seen it, and so did one of my employees. I then told him that I have a document that states it does have a warranty. He said to fax it to him. I faxed and email the document to him. I did not hear back from him the rest of the day. I did not call him on November the 12th. On November the 13th I went down to your dealership. I had went to your front desk and asked the representative to speak to you. She stated you were not here. Even though I saw you standing approximately 25 feet away from me. That is very unprofessional on her part. I then asked to speak to Kelly Wolf. He was standing approximately 2 feet away from me. At least he had the sense to say who he was. I then introduced myself to him and asked to talk with him. We then went into Zack"s office. I explained the situation to him. He said he was aware of the situation. He asked how we could solve this problem. I said honor what was promised to me. He asked to see the warranty document I had in my possession. I showed it to him. He then made a phone call to see how much it would cost for a one year warranty. Once he obtained the cost he told me that he would have Tim process the paperwork for the warranty. I do appreciate Tim for doing the right thing. However, he should have followed up with Zack before I had to make two trip's down to the dealership, and multiple phone calls. Or he should have made the call to me. When I was at the dealership on the 13th Zack did not even have the xxxxx to come up to me and say he was sorry for the mistake or inconvenience he had caused me. I would be ashamed to have someone of Zack's caliber represent my business. I would also be dissappointed to have a receptionist flat out lie to customer's. I understand you are a busy man, and may not want to speak with everyone who comes in to your business if they do not have an appointment. I would never have my assistant lie that I was not there. To me it did not appear you were busy because I watched you while I was in your business and you walked around talking to the salesperson's, and at times sat at there desks talking with them. We are both in the customer service industry. It would have gone a long way with me if you would have spent a few minutes to talk to me while I was in your business. More