Porsche Stevens Creek

This was my 4th service visit and each one has been excellent. The staff is friendly and the surroundings are great excellent. The staff is friendly and the surroundings are great More

TRASH! Sold me a 2018 Audi S5 with the check engine light on the dash, water pump leaking, oil filter housing leaking, brakes worn almost completely! HIGHWA Sold me a 2018 Audi S5 with the check engine light on the dash, water pump leaking, oil filter housing leaking, brakes worn almost completely! HIGHWAY ROBERRY. Vehicle didnt even turn on the day it was transported to me. Lied told me (battery died on transport) Definantly obtained a lawyer to fight this nightmare! Have all the proof as well so this isnt alegations! ECU was replaced under warranty after FIGHTING the dealership they sent me too nearest me(Audi Tysons Corner VA) who are another franchised whos under their Penske umbrella that pushed me out the door several times before fixing the issue under warranty!! Baffling how these people do this and think its okay to mess with peoples livelyhoods! Decraceful GM and Sales Manager didnt do anything about their piece of Trash they sold me! Failing to be held accountable for what theyve done illegally! I could NOT register the vehicle in the state I live in due to the mechanical failures!! Pure garbage! Horrific expirience I wish no one goes to either one of those dealerships to purchase a vehicle!!!! More

I worked with James Shin at Porsche Stevens Creek. I purchased a 2022 Cayman GTS 4.0. The purchase went fairly seamlessly, but issues started to arise when I started to ask about registering the car i I purchased a 2022 Cayman GTS 4.0. The purchase went fairly seamlessly, but issues started to arise when I started to ask about registering the car in my home state of Washington. James informed me that they weren't going to do any of the registration work for me and that I would have to do it myself. Problems started when James wouldn't send me the correct documents. I needed the original documents back that were signed plus proof of title/or title documents to register the car. James continuously kept saying that I didn't need those and emailed me blurry scanned copies instead. After numerous trips to the licensing office with what James had sent me, I kept getting turned down and was told I needed original copies and a proof of title to register the car. I relayed this message countless times to James, but nothing was sent. It's been almost a month since I received the Cayman but I haven't been able to even drive it because I don't have the documents to register the car. I don't have a temp plate either, which they refused to give me. I keep getting ignored and told that they would get to it when they have time but still no help from Porsche Stevens Creek or James Shin. I don't know what to do now. I have purchased a car that I can't register or legally drive. I've contacted Porsche North America, and I am hoping they can help. Please avoid this dealership. Something doesn't seem right about this purchase. I am not sure if they didn't legally own the car or what but I've never experience this sort of lack of respect for a new customer. More

This is hands down the worst car buying experience I have had. They aggressively made me pay in full for a CPO 911 Carrera weeks before the car was ready and then proceeded to drag their feet on delivery. Wh had. They aggressively made me pay in full for a CPO 911 Carrera weeks before the car was ready and then proceeded to drag their feet on delivery. When I finally picked it up, the vehicle smelled like an ashtray and rattled like an old jalopy. It also almost immediately started overheating and throwing a "Refill coolant immediately. Stop Driving." warning. I had the vehicle towed back to them where they attempted a repair and failed. Post-repair, the vehicle overheated and displayed the same warning barely 5 miles into the drive home from the dealership. It is now back with them and of the 47 days I've owned the vehicle, it's been with them for 34 and counting. I think the most aggravating part of this is the total radio silence from the salesperson, as well as all of his superiors despite the issues having been brought to their attention. Before posting this review, I emailed the entire chain of command up to the GM with a detailed timeline of issues encountered. It has been a week since then. They haven't even had the courtesy to apologize, leave alone compensate me for the inconvenience they have put me through. Truly atrocious customer service. They operate like a third rate used car dealership that takes no responsibility and has no accountability. I'm never buying a car here again and I recommend you don't either. It just isn't worth the trouble. I wish I hadn't bought their "we're enthusiasts trying to spread the love for these amazing cars" BS. If my experience is any indication, they're crooks out to make a buck at your expense and will wash their hands off you at the first opportunity they get. More