Port Orchard Ford

Very good experience. Good take care to the customer. Very nice people. I will recommend my friends to go there. Good take care to the customer. Very nice people. I will recommend my friends to go there. More

Extremely helpful and friendly. Went out of their way to make you comfortable about purchasing a vehicle. Went out of their way to make you comfortable about purchasing a vehicle. More

Mason Cochran (sales) was friendly and easy to work with. I appreciated his attention to details and answering questions even some that I asked more than once, just to be sure I understood. Thank you, Mason. I appreciated his attention to details and answering questions even some that I asked more than once, just to be sure I understood. Thank you, Mason. More

Great to deal with would recommend the dealership to others. Mason Cochran, sales associate was exceptional to deal with.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; others. Mason Cochran, sales associate was exceptional to deal with.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; More

These guys were absolutely fantastic to deal with from beginning to end. I would highly recommend working with them! beginning to end. I would highly recommend working with them! More

Bruce Titus Ford is dependable and does quality work. Buy your next vehicle there! You'll be glad you did. Buy your next vehicle there! You'll be glad you did. More

Dealing with Gerardo, Patrick (sales) and Val (finance) was a breeze! The truck had a warning light come on so Ariane and the service team got me in and out as quickly as they could. was a breeze! The truck had a warning light come on so Ariane and the service team got me in and out as quickly as they could. More

Awful Service. Wasted our time. Waiver needed for car wash. Lies about features included. Charged for service that was never completed. Will not update connect serv Wasted our time. Waiver needed for car wash. Lies about features included. Charged for service that was never completed. Will not update connect services for phone application. Overpriced services. Said service could be completed and they kept vehicle three days, I picked it up before service was done, we could have been driving our vehicle waiting for the parts to arrive. Sales attempted to do service himself. We were charged $7000 do to business with them above the cost of the vehicle. More

Staff was courteous and helpful. The work was done on time as promised. The waiting area was comfortable and clean The work was done on time as promised. The waiting area was comfortable and clean More

I will never buy truck or cars from this dealership. We ordered a custom truck. Our salesperson was calling us religiously about the progress and the delivery estimate for the truck. The truck arrived A We ordered a custom truck. Our salesperson was calling us religiously about the progress and the delivery estimate for the truck. The truck arrived Aug 16, 2024, the salesman called saying we can pick up the truck we ordered, since it was late in the afternoon. "I said tomorrow we will be in before noon. Saturday Aug 17, 2024 we showed up with check in our hands and ready to take the truck home since we waited about 10 weeks. Upon arriving the truck was park far from the pick up area. We wanted to see it but the salesman was hesitant, but since I was persistent we are able to view the truck without the key, therefore you can only see the outside. He did not even acknowledged us if everything is what we expected. My son, was excited since it's his first truck. We arrived 11:48 they kept us there for 3 hours saying they need to have the truck inspections, blah, blah, we waited then I kept on asking why are waiting for so long. Then the salesman said we need to close the deal and sign on the documents. Without hesitation we did just that. Running about almost 4 hrs of wait. As soon as we signed the deal. We are excited to receive the key and check the truck. THEN THE SALESMAN TOLD US BY THE WAY THE TRUCK IS NOT READY BECAUSE YOU'RE CUSTOMIZATION PARTS, WE DON'T HAVE IT AND WE DON'T HAVE ANYONE TO INSTALL THE PARTS. WHY???? did you keep up for almost 4 hrs and let us signed the deal, if the TRUCK WAS NOT READY FOR DELIVERY. We are NOT in a hurry. It was face to face ROBBERY (my son live in Bothell and he will take the ferry to be in Port Orchard it cost money). The MANAGER was not helpful he was playing the victim self pity "we are only human" are you for real ???..ALL YOU HAVE TO DO IS CALL US.. For my salesman "Marshall" you lost us. Our purchased from them ...first was 2021, then 2024. I was actually looking to get another truck for my husband to upgrade his F-150 to F350. That's WILL never happen to this FORD dealership.The service was beyond disappointment and deceitful practice. More