Porter Ford

Brakes and rotors gone bad I brought my car in because it was making a metal rubbing noise. The dealership said I needed new brakes and rotors and they put those on over the nex I brought my car in because it was making a metal rubbing noise. The dealership said I needed new brakes and rotors and they put those on over the next three days as my car was waiting on a part to fix the seatbelt. When I picked up the car on Wednesday and drove it home, the brake petal was ‘soft’ and wouldn’t stop the car unless pushed hard. I called on Thursday and brought the car back in on Friday. I was told on Friday they didn’t know what it was and needed to talk with a master mechanic on Monday. It is now Monday night and I was told they need to keep it until Tuesday. I have been without a car for a week and am not closer to getting my Explorer fixed. This has been the worst experience I have had with Porter in eight years bringing cars there. I am a frustrated customer with a bad taste in my mouth. More

60,000 mile service and tire replacement at Porter Ford Bought 4 new tires and had 60,000 mile service at Porter Ford in Newark DE. Was not able to bring car down until almost 10 AM. Everything was complet Bought 4 new tires and had 60,000 mile service at Porter Ford in Newark DE. Was not able to bring car down until almost 10 AM. Everything was completed by 1 PM. That's good service. More

GREAT SERVICE The service staff is wonderful when you call. They arealways helpful and a pleasure to speak with when I bring my car in for service. The service staff is wonderful when you call. They arealways helpful and a pleasure to speak with when I bring my car in for service. More

It was great The service staff is wonderful. Always helpful and a pleasure to speak with. The gentleman that checked me in When I pulled was so very friendly. Cas The service staff is wonderful. Always helpful and a pleasure to speak with. The gentleman that checked me in When I pulled was so very friendly. Casey (at the desk) was so welcoming and understood what I wanted as I am going on a road trip. More

Above and beyond service! We recently were in the need to upgrade our two of our family vehicles. Chris Mann at Porter Nissan exceeded our expectations! A long time client of We recently were in the need to upgrade our two of our family vehicles. Chris Mann at Porter Nissan exceeded our expectations! A long time client of my sister (and highly recommended by her), I contacted Chris to see what we could do. Chris was in contact back and forth with me, and when we went in to meet him, I was thoroughly impressed. He did his homework and found us the perfect vehicle for our family's needs. We drove away the Pathfinder he had picked out for us that night! The next morning, we finished the paperwork on my husband's new Nissan Versa. The whole process was unbelievably smooth. The whole crew at Porter Nissan went above and beyond. I won't go anywhere else to purchase a vehicle! Chris is our guy! More

Poor service Took my car for service, did not do what was requested , then made recommendation for other work, don't think so, not getting my business Took my car for service, did not do what was requested , then made recommendation for other work, don't think so, not getting my business More

Fusion Process was convenient and simple. Online application had me approved before I arrived. Tour of car was quick and easy. Happy with the service I recei Process was convenient and simple. Online application had me approved before I arrived. Tour of car was quick and easy. Happy with the service I received. More

Outstanding regular maintenance My Ford Escape was in processed quickly and my service advisor gave me an assessment of required maintenance and an accurate estimate; I got a call wh My Ford Escape was in processed quickly and my service advisor gave me an assessment of required maintenance and an accurate estimate; I got a call when the vehicle was ready. More

Great service Lorenzo was great from the start of the service to the end. I have had several Ford's serviced at Porter Ford and they have always been very professi Lorenzo was great from the start of the service to the end. I have had several Ford's serviced at Porter Ford and they have always been very professional and very easy to work with! More

Excellent Service All my experiences with the Service Department at this dealer have been excellent. The work is always performed promptly and correctly. The service pe All my experiences with the Service Department at this dealer have been excellent. The work is always performed promptly and correctly. The service personnel are great! More